Complaints

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a vehicle 6/17/24. I was told by the salesperson briefly the vehicle had Elo , a gps tracker, already installed in the vehicle and that I could remove it if I wanted too. As I did not want a tracker on my car but I was interested in the car. I was told it is anti theft and can lower your car insurance payment (not the case with my insurance). There was no further discussion of this. In the financing department I was told my car has Elo and I can set up the subscription right now, when asked how much I was told oh it is already taken care of it is all set, as I dont have to worry about it its already in the car. There was no explanation that I had to pay $1395 for it. I am not clear what this cost is for as it was already installed into the car prior to me purchasing or looking at it. *** was not itemized out on the contract I signed, it was lumped into a dollar amount in the aftermarkets section along with other figures. After signing , I went back the next day asking what aftermarkets charge is , I was then given the breakdown and only then the Elo cost of $1395 was explained to me and then written out physically on the contract. I said it was already installed on the car, I do not want it can someone please remove it right now and please get reimbursed, I was told it was not an option to remove it now as I had purchased the vehicle. I said this was not clearly explained to me and the cost of it was never reviewed with me explicitly, I never wanted it in the first place. The business has not tried to help or resolve this. I contacted *** and they can deactivate the tracker (not uninstall or reimburse me). I would like this uninstalled and be reimbursed for the $1395 charge.

  Customer response

  06/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ocean Honda Hanover pulled a fast one on me. I test drove the 2024 *** sport WHITE last 5/16 Thursday and they said it would be ready for pick up the next day 5/17. I got the call Friday saying the car was ready for pick up and that they reduced my payment but they didnt say how much over the phone. I go to the dealership they told me to finish the paper work and once I did, I then got my car key. I noticed the vehicle was black but I said thats fine I mentioned I would like a black car on Thursday they told me they didnt have it. I got home and realized they gave me the base model 2024 ********** did this switch without my consent. I spoke to a lawyer and they told me this is auto fraud. Ocean Honda said that Honda didnt approve me for the *** sport so they made the decision for me to get the base model. I dont even know if thats true but Id like to get the car that I test drove which is the sport. Regardless if I wasnt approved etc I still have had the option to either approve the base model or go another route. I never seen the base model prior to driving off in it thinking it was the sport version but just in black,

  Customer response

  06/02/2024

  I have not heard from the business in response to my complaint.

  Business response

  06/11/2024

  Hi BBB

  Yes this has been resolved with *******************.

  Customer response

  06/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Just because I was given a free remote starter doesnt mean that I was satisfied. I still feel as though what took place was fraud because it was! I witnessed the car salesman put the hold sticker on the car I chose and yet when I come in the next day I get a whole other car thats even a different color that I didnt agree to. To add on to this, I had to pay out of pocket for my sticker ($35) and its taking the dealership almost 3 weeks to reimburse me when I was told it would be reimbursed the same day when I get the sticker on my own and once I showed them the receipt. Once again, I would either like the car note I have now to go down or two which is put me in my original car that I signed papers for and consented to. You guys had no jurisdiction thinking for me and doing me a favor when I didnt ask. It was my decision to either go forward with the base model or not and you guys gave me no option to do so. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Makia

   

   

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a 2024 Honda CRV in July. My daughter was in a minor accident in January. Because the dealer cant obtain the part to repair the vehicle the vehicle has been sitting in the dealers parking lot since January. They have told us the *** for the part is 9/6/2024. They are still selling cars but are unable to repair them if needed.

  Business response

  04/30/2024

  The customer got into a vehicle accident several months ago. Due to the nature of this being a brand-new vehicle, the parts availability is extremely limited. That being said, Ocean Honda has utilized every resource that we have available to expedite the part. With limited quantities and this part being requested by 670 other facilities it's taking a very long time. We have done everything within our power to get the necessary parts for the customer, but it is not within our control.
  *****************************
  

  Customer response

  05/01/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

  we are still waiting for the car to be repaired 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  Business response

  05/07/2024

  We are working diligently to expedite parts from back order to complete this vehicle in a timely manner within our abilities 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩