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Find a Location

Liberty Motors has 1 locations, listed below.

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    Business ProfileforLiberty Motors

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    123 Liberty St, Hanson, MA 02341-1164
    BBB File Opened:
    4/12/2017
    Years in Business:
    7
    Business Started:
    1/1/2017
    Number of Employees:
    1
    Business Management
    • Mr. Rob Emery, Manager
    Contact Information

    Customer Contact

    • Mr. Rob Emery, Manager
    Additional Contact Information

    Website Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/16/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    March 18, 2022 - Purchased 2007 ****** Murano from Liberty Motors for $3995 March 31, 2022 - After mechanic inspection, reported to Liberty Motors, as per terms of an implied warranty, extensive rust on both sides of rear end suspension sub frame. About inch separation from main unit on both ends. Submitted with underframe pictures and mechanic notation and signature.April 1, 2022 - Received text reply from ***** at Liberty Motors. He was unaware of the rust damage to the frame. He was unable to contact his frame welder on the day, but would reach him on April 4, 2022 to set up a time for me to bring the car in for repair.April 19, 2022 Dropped off the Murano at the dealership for repair (welding of damaged part). April 29, 2022 Picked up the car from Liberty Motors after 10 days. Dealership's welder did no work on car and dealer said he was ordering the part. I told dealer I would return the car when the part comes in. July 5, 2022 - ****** again picked up by ***** for repair. After many excuses for not getting a replacement part, He was going back to repairing the part and identified a welder in Abington who had repaired Muranos like mine. July 28, 2022 After many excuses and no work done on the car. I asked for the welders address so that i could have the car towed to my mechanic for repair.August 8, 2022 texted ***** to update him that my mechanic had given me the replace or repair option and that I had taken the least expensive, to repair. They completed the job in 3 days. I forwarded the repair bill to *****. There was no response.August 17, 2022 Texted ***** about his lack of a response and that if I still did not hear from him I would proceed to the next steps applicable to me by the implied warranty governing the car purchase.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    James R

    1 star

    02/22/2024

    Avoid. Was going to buy a car for my wife. We found a cute Beetle, we test drove it and pointed out a few defects which they agreed to fix, so we made an offer, and they accepted, so we gave a down payment. After a week trying to contact, they said it was fixed, so we went to drive it again. The main faults were 2 tires,squeeky brakes, bad shocks, and a very obvious power steering problem. Not only did they not fix the problem, but they also lied to us about how it was all inspected and fixed just by putting on two used tires. That took an entire week. ***** lost his phone. When I drove it the second time it was still the same,except tires, so I pulled over and checked the power steering fluid. There was no fluid on the stick! There was no power steering fluid in the reservoir, which was not even mounted properly, yet they told us their mechanic inspected it and it was all ok - now! Just WOW!! ***** then tried to tell me the steering was normal for a Beetle. Unbelievable. Lies. Avoid.

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