ComplaintsforFCC Collision Center

• Initial Complaint

  11/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had work done on my car at FCC Collision Center. I was told it would cost $2088.24, this is what was written on the invoice that I signed. They ran my credit card, printed a receipt ( which I did not sign) stapled it to the invoice and I left. A few days later when paying off the expense on my credit card, I realized I was charged $2171.56. I was certain there must have been an error because I signed the invoice stating I owed $2088.24. When I looked at the receipt I had not signed I noticed I was charged a 4% customer service fee which equaled $83.32. There was no sign in the shop stating they charged a customer service, fee, nor did I sign the receipt that stated I was ok with being charged that amount. I then called to ask about the discrepancy and was told it was just the way their system worked, the credit card companies charge them a fee so they have to charge their customers when they use a credit card. I was told other customers had called about this as well and that I would need to call my bank. I am reporting this because, to my knowledge, it is illegal to charge a customer a fee simply because they are using a credit card in Massachusetts. Im not sure they realize this is illegal, but it does need to stop and I would like to be refunded.

  Business response

  11/14/2021

  *******************************
  FCC Collision Center      to whom my concern 
  17 Lafayette St                ********* Hailson   paid on her **** card ******* the fee
  *******************          the fees that was charged were form the bank and 
  TEL **************            credit card company not me. of ***** i saved her 300
  FAX ************              hundred on the job.                                                                                                                                                thank you *****

  Customer response

  11/15/2021

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I contacted my credit card company after I spoke with ***** last week. They are not the ones charging me a 4% fee to use my own credit card. If it is not FCC Collision who is charging me this fee, I would like the contact information of whomever has charged me so I can get this resolved. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

  Business response

  11/15/2021

  the fee that was charged was by ********* phone number ************* thank you *****

  Customer response

  11/16/2021

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I contacted ********* and Spoke with ***************************. I was told that the system was set up to charge an automatic fee to the customer, however after realizing FCC ********************** is in *************, the automatic surcharge was taken off on November 11, ******************************************************************* the ***********. ***** informed me that it is the responsibility of the business to refund me for the surcharge.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

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