Customer ReviewsforTalbots

I walked into Talbots in *******, *************************, and the store clerks were so interested in their return customers they did not even know I was in the store. I found that their customer service and selling skills are below average. I am a Store Manager from ***********, ** and It was very bad. No hello, how are you doing, or even can I help you? Was it because I was a Black women???????That is the 1st and last time I will ever step foot in that Talbotts store, they are definately raciest !!!!!

Be careful. Talbots provides only partial credit for returns. We returned merchandise, received only partial credit for the return, and by the time we realized it, Comenity (the company that handles the Talbot Credit Card) had charged us a late fee and dinged our previously excellent credit rating. We followed up both with Talbots and Comenity but they were clearly more interested in charging late fees than in customer service. The result is that we paid over $70 for in exchange for no merchandise from Talbots. We have closed out our Talbots account and will never go back to Talbots again. We recommend that nobody get a Talbots credit card account.

Talbots is not what it used to be. The quality and fit of even the most basic items is poor. Save your money and frustration. Shop elsewhere.

My mother in law order a 2 Misses 10.5 inseam pair of shorts that was purchased on sale, final sale. Upon receipt of package they sent her a 2P 9.5 inseam. The shipping label clearly stated 10.5 inseam but the product was a 2P 9.5 Inseam. When trying to return for the correct size both in store and via online and phone customer service she was denied and they said there wasn't a difference between a 2P and a 2 misses. When pointing out this difference from prior experience they disregarded the valid point and then began to say they both have the same SKU. We were able to uncover that too was a lie. Then they claimed my mother in law selected the wrong size when ordering online because there weren't any 2 misses 10.5 inseams left. Aha! The bottom line is that they ran out of the size my mother in law purchased and then gave her the regular 2 petite 9.5 inseam instead, and then blamed her for the selection. We have the photos of the paperwork.This company is doing everything they can do to cover up their mistakes and refuse to do right by the customer. They eventually refunded her money, but she had to pay shipping for the return. I must reiterate, this was their fault. Finally, they never admitted wrong and continue to place blame on my mother in law. How infuriating. My wardrobe is basically all their product. I'm not sure that will be the case moving forward.

HORRIBLE. Where is the "less than one star?" Talbots has a 60 day return policy, but they do not honor it. I provided them with my purchase date, and a photocopy of the return shipping receipt specifying when the product was received at their warehouse. WELL WITHIN THE 60 DAYS. They are dishonest, and immoral.

I purchased $500 worth of clothing and tried to return (with receipt) a pair of skinny jeans that I wore once. They were poorly made and the stretch went out in odd places immediately. They would not return them because I wore them and the store manager said they could not resell it. Of course they couldn't. I bought a poorly made, broken product. I was very disappointed. She could see I was a good customer.

Used to be great. Employee tried to stick her hand under the blouse I was trying on in the try/on room to read the label!! Creepy. But turns out.$20 coupon applies to Tees by ****** not Talbot Tees. Maybe safer for personal protection to shop online.

I bought 10 items only from Talbots online. After I received it only kept 2 items. I returned 8 items in store at ********. I got returned receipts that I should get ****** refund . They credited me $204.95 still short $26.49 . I called customer service they said they credited to me it was my bank . I talked to my bank they told me was Talbots. I was kicked back and forth.

I received a gift from my daughter and returned the item to Talbots it. I was given a credit receipt and was told I would have a credit the next time I purchased anything. I returned and purchased 3 items and there was no credit. I asked and they said it was given back to my daughters credit card. It was not credited to her credit card. I called talbots and it took me 20 minutes to get to anyone, then another 20 minutes to get to someone in their home to discuss this and to understand what my issue was. They said they would give my daughter the credit now if I had the last 4 digits of her credit card. I don't have her credit card and he told me that he would do it right now and it would be credited in 3 to 5 business days. So where was the credit before? This uncomfortable and time consuming interaction with Talbots has really turned me off to the store and the casual way of treatment and professionalism

I have voiced my concerns about sizing and quality control directly to the *** and Sr. ******** ******* Mgr. My biggest issue is that a size 2P or simply size P should fit exactly the same regardless of the country in which it was made. At the request of the Sr. ******** ******* Mgr. I offered details on items that didn't fit so she could pass them along to the quality team to review and check measurements. I went to great lengths to do just that in an email, however, she never bothered to respond. My kind husband bought me five items from Talbots for Christmas and only one fit. Since this is not the first time his gifts had to be returned for sizing issues, I have finally asked him not to shop in Talbots for me any more. In addition to sizing, styles are not suitable for petite frames and are not very attractive. Then they put petite clothes on hangers that are too wide, which leaves stretch marks on the sleeves. In all my years of shopping at Talbots in different states, I have never once seen a tall, leggy shopper like the ones pictured in the store catalog. Sure their bodies show off the clothes to their best advantage, but the demographics of the average shopper reveals an entirely different body shape and height. I'd like to see a 5' model who wears a 2P wearing those same clothes in some of the pictures. As for those $20 bonus coupons that come in the mail fairly regularly, it would be nice to have more than three days to use them. I plan my week's activity in advance and rarely can get to the store before the expiration date. I never shop in Talbots without a coupon, reward dollars or significant store sale. Even with them the quality of the merchandise often doesn't justify even the reduced price.