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          Gary Rome Hyundai has 1 locations, listed below.

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            Business ProfileGary Rome Hyundai

            New Car Dealers

            Contact Information

            150 Whiting Farms Road

            Holyoke, MA 01040

            Get Directions
            Visit Website
            (413) 536-4328

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            150 Whiting Farms Road, Holyoke, MA 01040
            BBB File Opened:
            2/23/1998
            Years in Business:
            27
            Business Started:
            5/10/1997
            Date of New Ownership:
            5/10/1997
            Type of Entity:
            Corporation
            Business Management
            • Mr. Timothy Ferreira, Chief Operating Office
            • Mr. Kevin Schechterle, General Manager
            • Mr. Ryan Dusza, General Sales Manager
            Contact Information

            Principal

            • Mr. Timothy Ferreira, Chief Operating Office

            Customer Contact

            • Mr. Gary Rome, Owner/President
            • Mr. Timothy Ferreira, Chief Operating Office
            • Mr. Kevin Schechterle, General Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/20/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            September 2023 my husband and I bought a 2020 tuscson we have brought it no where else but ************* for service..we brought it on for a rim which we weren't serviced for 2x and currently in for a break job..They have lost paperwork , sent the car away without being serviced for the rim..Now on June 19 2024 for the rim (again) and break job left the car their all day with the standard of it will be ready at 5 it's getting really old with the service department not only doing this to us and others but being rude on top of it..They have lost people's paperwork and will sit their and chat while people are waiting hours..why ****** making an appointment when no intentions of the work being done? The car is fully paid off we owe nothing on the car?
            Read More
            Read 12 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Gary

            02/29/2024

            Purchased a '24 Palisade Night in December. It took over a month for our registration, causing us to drive on a expired paper tag ( dealer said its OK to do so.) Hidden fees prompted a overcharge of $1700 , which after a month and a half and numerous attempts, we received all but $ 200 back( another hidden charge for their 3rd party running the registration. Their vehicle prep on this $58k car resulted in me finding an empty washer fluid tank, sticky residue all over the interior( from protective plastic from shipping, and some OF the protective plastic on the exterior that wasn't removed. As a returning customer, I will not recommend GR Hyundi. Their slogan " we treat you like family" is b.s. Might I add, I tried calling Gary directly, and was connected to someone else. I emailed **** twice with zero reply. He denied ever getting my emails. Shady untransparent dealer to avoid. If you do go there, pay attention to the fees and your money. If I didn't, they would have kept the $1700.

            Gary Rome Hyundai Response

            03/05/2024

            As Gary's General Manager I reached out to ************** to try and apologize for the items he was upset about. We are a Massachusetts Dealership and we register a lot of out of State Vehicles. To do so we utilize ***************. They charge a fee for the service. The total is not always exact and we refund any difference as a practice here at our Store. When I did communicate with the customer he did not want to pursue any other remedies to his concerns and made it clear he was just making sure we knew and that other customers were aware. The vehicle is actually in his wife's name .I am happy to discuss further with the client if he wants.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

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