26 Customer Reviews
Review from Cicely H
1 star08/23/2024
I have been dealing with the loss of my husband, who initially was the one who was led into purchasing this timeshare from Inn Season Resorts. Since owning this, we used this maybe 3 times top. I have not had the luxury of using this since then because on top of my husbands unfortunate passing, I have been dealing with having to spend the majority of my time on the islands taking care of my mother who has been sick and needs consistent care. I have sent a letter to Inn Season Resorts in an attempt to receive assistance with canceling my membership with them but have not been met with even an acknowledgment that my letter has even been received. They dont care about what personal issues we are going through. All they care about is lying to their owners about how great a deal this is and scamming us out of our money. From the start we were pressured and misinformed that we would essentially own the apartment we were being offered. That we would have access to plenty of resorts around the world and all this would be cheaper than regular vacationing. Dont allow yourselves to get involved with these people and stay away. Vacation somewhere else where they wont pressure you into buying a worthless product.Review from Jeff L
1 star07/19/2024
Our ordeal with InnSeasons Resorts began in November of 2015 when we received a call inviting us to a presentation about their resort plans. We were promised a $40 gas gift card just for attending the meeting. Little did we know that this call would be the start of a series of deceitful tactics employed by their sales representatives. During the presentation at The Falls InnSeasons Resort in ********, *****, we were at the timeshare presentation 3 hours. We were rushed through the contract signing but even before that, we were left waiting outside while witnessing a verbal altercation inside the resort. We were then introduced to a gentleman who we believe was named ***********************, whom we were told was one of the owners of the company. **************** appeared trustworthy, treating the saleswoman with respect and seemed genuinely enthusiastic. However, it later became clear that his statements were part of the deceptive tactics employed by InnSeasons Resorts. Following the meeting and signing we found numerous discrepancies between the promises made to us at the meeting and what was in fact available to us. We are met with false promises and no viable options for terminating our contract.We are deeply distressed by the realization that our children may be burdened with this financial obligation after our passing, as we were never informed of this responsibility. It is disheartening to realize that our trust was misplaced. As elderly individuals, I guess we are particularly vulnerable to deceptive practices, and it is even more distressing to be taken advantage of in this manner. We are both over 70 years old and wish we had never signed any contracts with this company. We feel that we were targeted and taken advantage of due to our age and vulnerability. We have made multiple attempts to discuss this with InnSeasons and have received no response. We truly simply want to end our relationship with InnSeasons.Review from Angela B
1 star05/21/2024
I bought a timeshare from InnSeasons 3 years ago I believe. Worst purchase of my life. I asked a lot of questions when I signed the contract and was told that if I ever wanted to cancel the timeshare, they could take care of it and sell it for me. When I called to ask if they could do this a few months ago, they said I needed to sell it myself. I had no help whatsoever despite stating numerous times that I am not using the services and I am struggling financially now that my family is growing. TOTAL SCAM
InnSeason Vacation Club, LLC Response
05/28/2024
Good afternoon ******,
I'm sorry to read your review of the program, which makes it seem the program doesn't match up with the way the program was presented at the time of the purchase. I have reviewed the agreement that you signed and is identical to all of the other Vacation Club accounts, where it discloses in writing and had to be initialed right next to the disclosure and signed, that points out that all purchasers have a ten calendar day period to cancel the purchase in writing to get a full refund. I'd be happy to review the written agreement and disclosures (there are actually three places) in the documents that state the cancel/refund period is ten calendar days.
The initialed Members Acknowledgements also address the representations to all new purchasers that we do not offer a resale program that assists members to sell their memberships. If there was a misunderstanding, then we could have cleared that up within the ten calendar day cancel/refund period if that was a big issue for you and your family.
It appears you did use the program to book two vacations around this time last year for Cape Cod. It also appears that our Vacation Club representatives have offered to help you with better understanding how to use and enjoy the program with tutorials. Our team is always willing to help our owners to learn and book some memorable vacations within the InnSeason Resorts or to use the exchange program, RCI, to book reservations all over the world.
I'll reach out tomorrow to offer do to an online demonstration at the time which works best for you.
I look forward to assisting you soon and trying to help you get some great value and use from the Vacation Club program. There are many other side benefits that you may not even be aware of, but we can cover those benefits when we do a review of the account and program.
Review from Melanie R
1 star04/24/2024
We were mislead and lied to during the sales presentation of InnSeasons. They told us we would be able to travel to Europe with our timeshare, which is impossible. We were also told that we would have a deeded property that we could sell in the future, which again was a boldfaced lie. We completely own our timeshare and are up to date on our maintenance fees, but InnSeasons is not letting us cancel our timeshare. Do not be duped by this company like we were.Review from Judy C
1 star04/21/2024
The best answer they have: "NO". Favorite answer of theirs: "NO". Everyone is wrong, and InnSeason is correct. Their service and timeshare experience is so GREAT that they have a 1.12 out of 5 rating here on the BBB. That must be due to something the reviewers are doing wrong because InnSeason won't cancel your timeshare but they will tell you that you are using it wrong and the only way to enjoy it is to take their silly Timeshare class. We did that. Still not working out. Now, we are back to the InnSeason famous line: "NO".Review from Nicole R
1 star04/01/2024
We want to discuss our involvement with InnSeason Resorts regarding their timeshare membership practices, particularly concerning the termination process of our agreement. My experience with InnSeason Resorts has been tense with unmet promises and misleading information, ending with asking for a large lump sum to terminate my timeshare membership. Upon purchasing our timeshare, we were assured of numerous benefits and flexible options that would make our investment worthwhile. However, the reality of our experience has fallen short of these promises. The availability of properties has been severely limited, customer service response times have been unacceptable, and the overall value delivered by the timeshare has not lived up to what was promised during the sales process. Given these circumstances, we sought to disentangle ourselves from this burdensome contract, only to be informed that a significant financial penalty would be imposed for the termination of our membership. We find it both unjust and exploitative, especially considering the company's failure to fulfill its initial promises. Consumers should not be penalized for opting out of a service that has not delivered on its advertised benefits. We are therefore reaching out to the Better Business Bureau to shed light on this matter. We hope that by bringing this issue to your attention, we can prevent others from experiencing similar ordeals. We urge potential timeshare buyers to exercise caution and conduct thorough research before committing to any agreements, particularly with InnSeason Resorts. I also appeal to the BBB to intervene on our behalf to facilitate a fair resolution to this dispute, one that does not involve exorbitant exit fees for dissatisfied customers.Review from Lincoln F
1 star10/24/2023
If you have any regard for your hard-earned money and sanity, AVOID InnSeasons Resorts like the plague! My late wife and I fell victim to their outrageous timeshare scams. Their so-called "informative presentation" in ***** was nothing but a shameless ploy to sucker us into their deceitful timeshare trap. We were promised the moon and stars, sold on a pipe dream of global hotel access at a fraction of the cost. But here's the kicker - it was ALL lies! Instead, we were pushed into signing up for RCI, a parasitic money pit that drained us with outrageous fees, hidden costs, and a complete lack of transparency. Back in sunny **********, our dreams of a Pacific Northwest Road trip crumbled as RCI's extortionate charges revealed their true face. Availability? Non-existent. Quality? Subpar at best! It was a NIGHTMARE. My wife's passing in 2017 was made even more painful by the burden of this ill-fated contract. For EIGHT long years, I've hemorrhaged money on maintenance and membership fees for a timeshare that's NEVER been used. InnSeasons Resorts, your predatory tactics are beyond reprehensible! You've violated more consumer protection laws than I care to count. I have DEMANDED the termination of my contract, but they refuse to do anything. Let this serve as a WARNING to anyone considering InnSeasons Resorts. They're not in the business of providing memorable vacations; they're in the business of swindling honest people out of their money!Review from Yvonne B
1 star10/05/2023
This is a scam. I was told that the salesperson, **** is no longer with the company because there were many complaints about his dishonest sales practices, but that I would not be able to end the contract. I want out of this contract immediately.InnSeason Vacation Club, LLC Response
10/09/2023
Good afternoon ******, I maybe missing something since I don't see any notes about you making a complaint about the sales process or the ownership in our system. The sales representative was an older gentleman and moved on from his position with the company, which is not unusual for people when they get into their 70s. Your ownership is not a scam and it's not with the InnSeason Vacation Club, which is the site you have made this review, but rather with the Harbor Walk Resort in ******** ** on the Cape.
If you wish for me to review your situation, then feel free to reach out to me at your convenience. Just call into the reservations line and ask for **************
As it relates to canceling a legally binding agreement with a promissory note, that is not as simple as canceling a gym membership or your Amazon Prime account where you can fill out a one page form and make it go away. There is a process to sell or transfer, but that's getting ahead of ourselves since I don't think we've had a chance to assist you with how to better use and enjoy the ownership with the resort.
Review from Ann D
1 star08/07/2023
Horrible customer service. They cut you off, rude, threatening, and clearly abusive while telling the customer they are being abused. They have horrible listening skills, poorly trained and lack basic people skills.I do not recommend this company to anyone. I was pulled in on a timeshare offer. Worst experience in my life. Very unprofessional Sales and **************** customer service agents.InnSeason Vacation Club, LLC Response
10/10/2023
This consumer is not an actual customer of the **********************. She did preview our programs and was given some promotional gifts for attending; however, she never purchased anything from our company and she is arguing with our representatives over a "future night stay" which is for short notice and space available for a "free" stay, but she doesn't believe our agents on the availability of rooms. Well, it's still peak season for most of the resorts in *********** through the end of October, so she is misrepresenting her experience as if she is a customer of the ********************** Club program, which she is not.
The terms of the "free future night stay" were clearly disclosed on the certificate prior to her attending the preview of the program, but her expectations are beyond the terms and conditions and the availability of the dates she wants her "freebie".
Review from Claire A.
1 star08/01/2023
Don't do business with them. I sent an email telling them I wanted out and they have you locked in. It's a shame. If I pay...they get money that I don't them to have. If I stop paying, it eventually goes to default but damages my credit. See? They don't cooperate and they hold you against your will. It's ridiculous. They DO KNOW how to me to sell it on my own, though. They are really good at that.InnSeason Vacation Club, LLC Response
08/04/2023
It's unfortunate to place this review based on what little information you provided in the actual review. You converted to the Vacation Club back in 2006 and have booked many reservations over the last few years including as recently as January 2023.
Calling and asking to "walk away" from the ownership and its rights and obligations are not as simple as canceling a gym membership. You are part of a non-for-profit ******************* that votes on a ***** of ********* and who has the task of managing and operating the program.
There has always been club members who for one reason or another has decided to move on their ownership, but they followed the process and procedures available to them to transfer, sell or gift the ownership to someone else. The team provided you the information, but it seems like you may not have liked the options or that it may require some effort on your part, I don't know, but this review is very incomplete as the "reasons".
The governing documents are clear on the transfer process, the website lists information and suggestions on selling, transferring or gifting the ownership to someone else and yes, many other club members are successful in moving on from the ownership if they take the necessary steps and effort.
I personally have worked with thousands of club members to help them better use and understand the club program and that has made a big difference for many to decide to keep and continue to use the program, so I am available to assist you as well, if you would like.
In recap, you purchased the club program from the developer and used it for over 17 years, but it appears you are now asking the ****************** to be released without any efforts on your part or by following the process of what all of the other club members are also required to do.
I hope you accept my offer to do an online meeting or demonstration or go back and review the process and policies for transfer of ownership and follow those guidelines. Good luck either way, but this review is unfair in my opinion. p.s. I'm also a club member who pays fees and will be booking into Captains Quarters this afternoon on the beach in ********.
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