Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Koch Rt 2 Toyota has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileKoch Rt 2 Toyota

            Car Dealers

            Contact Information

            700 Old Union Turnpike Road

            Lancaster, MA 01523

            Get Directions
            Visit Website
            Email this Business
            (978) 480-8268

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            700 Old Union Turnpike Road, Lancaster, MA 01523
            Email this Business
            BBB File Opened:
            12/8/2014
            Years in Business:
            9
            Business Started:
            12/8/2014
            Date of New Ownership:
            12/7/2021
            Business Management
            • Mr. Mark Shanahan, General Sales Manager
            Contact Information

            Customer Contact

            • Mr. Mark Shanahan, General Sales Manager
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/13/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Dropped my 2023 RAV4 off on June 2, 2024, Sunday evening for a June 3 appointment. I bought the vehicle new about 11 months ago and the radio just inexplicably stopped working. The backup camera still worked but no radio...just a blank screen. They called me that afternoon to inform me I needed a new radio and they had to order it. Might be in Friday. The following Monday I called to ask about it and they said they would forwarded the message to the service **** guy. No call back so I called again on Wednesday. This time he did call back but said it wasn't shipped yet and he had no idea when it would and there was nothing he could do. I've worked in customer service and my experience is there's always "something" you can do but apparently not with these folks. A radio may seem like nothing but driving hours without one can be very tedious. Surely a major company has an escalation process. Don't get me started on the factory installed remote starter issue. I'm rethinking this whole Toyota quality thing.
            Read More
            Read 10 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Angela M

            08/29/2022

            Wish I could leave a zero star.Purchased a 2017 **** Escape from this dealership and it turned out that the car had illegal tinting on the windows which the dealership knew about at the time of sale and did not inform me nor did they correct the issue. When it was brought up, unfortunately more than a year after the purchase due to the date of the inspection, the dealership told me to find a smaller garage that would pass the inspection even with the tinting issue, as they couldn't pass it because they had received too many warnings from the *** about passing illegal inspections. I now have to pay out of pocket to not only have the after market tinting removed from the front windows, but the rear windows are factory which have a baked in tint that is illegal in MA so I now have to completely replace this windows, again out of pocket.Clearly this dealership is highly unethical and I STRONGLY advise to avoid it at all costs.
            Read 2 More Customer Reviews

            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.