Business ProfileforImperial Pools and Spas

On or about November 8th 2022 we called Imperial Pools and Spas by LaFrance because our spa was making a clicking sound, they said that they would send a repair person over. He came over around Nov 14th and said that it needed a part and that he would be back in a few days. He came back on Nov 17th and said that they didnt have the right part and had to order it which could be a week. He came back again around Nov 21st and had the wrong part. He then drained the water out and winterized the spa. This should have been my 1st clue that they wouldn't be back soon.We did purchase this spa from them in 2013 (around $5k) and had purchased 2 previous spa's as well. We also purchased supplies and spa covers from them over the last 25 or so years and never had an issue with them.No call back from them for almost 2 months so we called again in mid Jan 2023. They said that they have the parts but didntt want to un-winterize the spa in case something goes wrong. We are not happy about this because obviously winter is when you want a spa. This should have been my 2nd clue that it wasnt going to go well.Another 2 months without a call back from LaFrance we called again in mid-March. The woman said that they would send someone over. They did, the guy spent 5 minutes here and left but again nothing was done. 2 days later we called to see where we were at, and she said that they had the wrong part again and would order another one. She was going to call the distributor and have them express mail the part.April 2023. Still a no show so I called again. She said that they had their warehouse cleaned up and someone tossed out my motor and other parts by mistake. She would order another motor and parts and have it express mailed. May 14th 2023. I called Keith (the president) and I left a message because he didnt answer. He called me back on May 16th and said he said its been a nightmare but the pump is there but it had the wrong plug on it and that he would order the plug and be over to fix it within a week. June 15th 2023 I called and left a message for Keith. As of today July 5 2023 no return call yet