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          Business Profile

          Beauty Salon

          Aspire Med Spa

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Beauty Salon.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/31/2024

            Complaint Type:
            Order Issues
            Status:
            BBB unable to locate business
            I paid for a beauty package but they closed before I completed all the visits.

          • Initial Complaint

            11/06/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            BBB unable to locate business
            Aspire med spa, with owner ***** ******** has closed their business and they owe me money. I had purchased ****** injection bank ( a facial beauty treatment injection) from them and now when I want to use the remaining bank, the new business that is in the same office location in *********, ** (***** Skin Med Spa, **************) informs me that they don't have my name in their system and they don't honor the bank I purchased from Aspire med spa and they don't know where the Aspire med spa is. They owe me 26 units of ****** from my bank which I paid for, which equals to $200. I want to either get those injections or get my money back.

          • Initial Complaint

            09/20/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            In November 2023, Aspire Med spa was offering Black Friday specials on their services, which include ***** and dermal fillers. As a courtesy, clients are allowed to purchase services in advance and bank the services for future use, in order to get the special prices. Not all med **** offer this bank, but Aspire Med Spa clearly states in their ads that clients can bank services. Therefore i purchased 1 syringe of dermal filler for $499, which i banked for future use. Last week i decided i want to use my banked lip filler, and when i tried to contact Aspire medspa, they have abruptly closed without notifying any of their clients. I went online to try and search what happened, but have come up empty handed. However, i did read another complaint on Reddit, regarding the exact same issue as myself; purchase of a service without providing the service.

          • Initial Complaint

            09/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            I bought a 100 units of Xeomin biobank from Aspire med spa and the company shut down quietly and did not let me know or reimbursed me.

          • Initial Complaint

            08/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            The spa (Peabody location) was having a promotion on filler and I was told I could bank the 2nd one and I also have $500 in gift certificates; The Peabody location closed and I was told I could go to either one of the other 2 locations and they are now closed as well. I never received any notification that any of the locations were closing. What can be done at this point???

          • Initial Complaint

            07/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            The service package was paid upfront with no expiration day. The business silently closed all their locations.

          • Initial Complaint

            07/19/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            Purchased a package for neurotoxin in November. Was told the package does not expire. Called to schedule another neurotox appointment in July to utilize the purchased package and was told the business was no longer in operation.

          • Initial Complaint

            07/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            On August 30, 2023 I purchased lip filler at Aspire Med Spa. The purchase was a two for one deal .. two vials of lip filler for $700. I had one vial injected that day and the second vial was held in "layaway" for injection at a later date. I was looking to make an appointment for the next injection only to learn that they have closed their doors without notifying me. Had I been notified would I have either made an appointment sooner or requested reimbursement. No I can not receive a service I prepaid for.

          • Initial Complaint

            07/09/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            I purchased a laser hair removal package, $2000 for a year of unlimited laser, from Aspire Med Spa in *******, ** in October '23. In January '24, my appointment was canceled. When I called to reschedule I was redirected to their *********, ** location and told by reception I could continue services there or be refunded. I wished to refunded and spent months calling, initially weekly, to be told by reception that management was working through a list of clients and I was flagged in the system. They have since sold their ********* and ********* locations and done the same to even more clients. I would like a full refund for this package.

          • Initial Complaint

            06/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            BBB unable to locate business
            I prepaid for services that I was told will not expire and when I tried to schedule an appointment the phone number doesn't work. Looks like at least one location is closed but I cannot get in touch with others.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          NR

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 11

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          201 Massachusetts Ave

          Lexington, MA 02420

          Get Directions
          Visit Website
          (781) 863-5274

          Customer Complaints Summary

          20 total complaints in the last 3 years.

          20 complaints closed in the last 12 months.

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