Complaints

• Initial Complaint

  10/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This company sold me a truck they said was in good condition, they drive the truck to me, I payed $5,500.00 in cash I have the dealers paper work, I went to drive the truck the next morning, it ran ok till I hit 30 mph the check engine light was flashing the truck was jumping around and I couldent control the steering I immediately brought it to a shop, the shop told me the motor was no good and the steering rack was junk, I called said dealer and asked him to at least cover half the repair cost, he said no then blocked me on his phone and on fb messenger, at this point I am $5000 in repairs only to find out the computer for the truck is also junk, the truck has been in the shop since the day after I bought it and is currently still there being repaired.

  Customer response

  11/10/2024

  I have not heard from the business in response to my complaint. The vehical engine can not be fixed, it will need to have a new motor put in and at this time I can not afford to do so

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a 2007 Volxwagen Passat from *********************************, employee of Sweet Rides, on September 18th. The car seemed to be in good condition, and was previously inspected until this December. *** only had the car for a month, and it completely died on me mid-drive, almost causing an accident. An oil pressure light originally came on, and my engine turned off mid drive. After taking a look at the car and using a code reader, it seemed ok to continue the last 5 minutes of my drive, as there were no codes, the fluids were all full, and it only looked like I needed an oil change. Only about a minute left until I met my destination, the same oil light came on, a generator malfunction light, and the battery suddenly died. We used a code reader again, and now this time, there are multiple issues. I need an entirely new engine and lost an additional 130$ for a tow truck. As the car was getting taken off the truck, the parking break malfunctioned, all of the lights on the dash turned on, and the car is completely dead. Not only was I in danger, merely crashing into a telephone pole, but the seller refuses to help. While buying the car, she stated that they were affiliated with a mechanic that could fix anything for cheap, but if I had any major issues, we could swap the car entirely with a new one. The seller is very rude and unprofessional, and I have received no help whatsoever. I am simply asking for a refund and they can take the car back at this point. I have barely driven it since I got it, as I only have a 10minute commute from work to home, which is what I primarily used it for. I have been in no accidents and treated the car well. Very disappointed in both ********, and Sweet Rides. I have overall lost almost 3k and would like any sort of resolution.

  Customer response

  11/10/2023

  I have not heard from the business in response to my complaint.

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The dealer will not give me the title for the car I bought and every time we set up times to meet he does not show up. he is ghosting me when I try to call.

  Customer response

  07/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  04/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a car from ******************, owner of Sweet Rides in ********** **. ******* never mentioned he owned this business nor sold it in **********. The car was sold for *****. The lemon aid law states: consumer protection law, called the ************* Lemon Aid Law, allows you to cancel a new or used purchase agreement if the vehicle fails to pass inspection at an inspection station within seven days of purchase, and the cost to repair the emissions or safety issues is more than 10 percent of the purchase. **************** failed to oblige to the Lemon Aid Law and has me blocked all forms of contact.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩