Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 2023 I was approached by a Princess House Consultant by the name of **************************** to join the company and make some extra money selling the products. I agreed and she asked for my information and created my online account etcShe just explained that I would make a percentage of my sales and gave me a quick summary of how the company works.One month later she contacted me to ask if I was ready to submit my first order. I explained to her that I wasnt that much of a salesperson and I only sold one product in the whole month. She got a little agitated and said that by me not selling at least $1,500 in the month I was harming her business. I was so confused and told her that was never explained to me before joining. Long story short I found out she was using my account portal to submit orders under MY NAME and she also recruited another girl and listed her under me! She did all this just to make points to win a trip to *******! I was informed by another consultant that I was going to receive a **** for what? The consultant made me cash the check and zelle her the money because she claimed she had to submit orders under my name because I aas not selling anything and that was not good for herI need someone to contact me asap and fix this or I will proceed with filing a lawsuit.This is FRAUD!!

  

  Business Response

  Date: 01/02/2024

  To Whom It May ***************** are currently reviewing this matter and will take any necessary actions needed. Upon concluding our investigation, I will be notifying the BBB of the outcome. 

  Sincerely,

  ***********************

  Bilingual Legal & Compliance Coordinator

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So consultant *********************************** address is ******************************************************************************. Does not deserve to be working for princess house as she physically assaulted me. A police report has been made but I still believe its not someone yall would like to have representing your company

  

  Business Response

  Date: 07/24/2023

  Hello,

  I have attempted to reach out to **************** via email on 7/17/23 asking for more information on this matter but have not yet heard back. I have since resent my initial email and have attempted to reach out to **************** via phone today, 7/24/23 but ended up leaving a voicemail asking that she call me no later than 7/28, to further address. Otherwise, claim will be closed. 

  I will keep you posted.

  Sincerely, 

  ***********************

  Bilingual Legal & Compliance Coordinator

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/20/22 My wife made an ***** order trough a Princess House consultant(***********************-4800781), but we received product damaged, We contacted ******, but she refused to provide help and said we can not retuned this product. in addition, ****** said that we will be charged 500 dll for retunning this product. We contacted Princess House and got the labels to returned this product. This was on 6/16/22 send 5 boxes and send 1 box on 7/20/22. I have called and talk to diffrent custumer service people at least 10 times at Princess house and We still receiving the same answer"we do n ot have all the product" I checked with *** and I was told that they received all the boxes. It sees that Princess House do not want to process my refund as We talked to them several times and still they do not want to process my refund. Now, I think my only option is to take them to court and find out how they want to resolve this problem. Hope you can help with this matter. Thnak you

  

  Business Response

  Date: 08/17/2022

  Hello,

  After carefully reviewing all the information provided, we found that the reason a refund had not yet been processed, was that we were waiting for the return of all the merchandise initially shipped to the address under order #*******, which we were able to confirm. Just to clarify, ********************** originally stated that he received the products in the order in damaged or poor condition; however, the items returned to Princess House were all in good condition.  Since the returned order was received in good condition, we are providing the customer with a full refund, in the amount of $ ******* back to the credit card listed on the order, under the name of *************************************. We notified ********************** to please allow ***** business hours for this refund to reflect on his account (depending on his bank).
  

  Sincerely,

   

  ***********************

  Bilingual Legal & Compliance Coordinator
  
  

• Initial Complaint

  Date:07/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Place this order since April with their consultant the item arrived damaged she had me fill out a form and send the item back to them for replacement we're now almost the beginning of July and I haven't received the replacement I called myself with the ** order number and they still have no actual day as to when the item will be shipped I said I no longer want the item I just want a refund for the nine inch griddle and ******** who claims to be with customer service that she cannot do that because I'm not a consultant that makes no sense because I am a not a consultant but I did pay for the product what does that have to do with the form that I filled out provides you with my name address my contact information and my phone number and you're supposed to send me the replacement to me obviously if the customer paid for an item why would then you refuse to give me a refund the item cost the value of $120 I no longer want the item I just want a refund you have my address you have my information I need a refund within this week .

  

  Business Response

  Date: 07/07/2022

  Good morning,

  In researching, I found that the item ************** is reporting had been depleted since 2018. I was able to reach out to the Independent Consultant she purchased the item from, by the name of ********************* (who is fairly new), who according to her, decided to sell ************** the product from her own personal inventory not knowing she was not supposed to. As I explained to **************, unfortunately because this was a purchase made amongst her and the Independent Consultant at her home, we are not able to refund the money back because Princess House did not receive an order or money for the product. On top of that, the product had been discontinued since 2018 (way before the purchase was made). We did however, offer ************** a credit in the amount of $120 (which was the cost of the item on sale, prior to its deletion). I am waiting for ************** to provide us with the line item she would like, so that we can send it out to her as soon as possible. I have also provided ************** with the link to our current catalog to help choose another item. 

  Sincerely,

  ***********************

  Bilingual Legal & Compliance Coordinator

• Initial Complaint

  Date:06/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was making payments on a princess house order They said my payment plan option ended on june 7 so now i lost my money and the consultant havent responded

  

  Business Response

  Date: 06/27/2022

  Hello,

  I have been in contact (via email), with **************************** and informed her that, unfortunately, we were not able to locate anyone in our system listed as an Independent Consultant under the name of "*************************" to help in locating her order. For this reason, we were not able to offer her a refund of deposit as she had originally indicated on her claim. However, we did offer to ship out the products she had initially ordered which she has agreed on. Based on the receipts provided by ************* (and her email confirmation), we see she has paid a total of $380 in cash to ****** on an order totaling $480.  We have since validated that the actual total amount of the order was $478.48 leaving her with a balance of $98.48. I am waiting for **************************** to respond to my email providing me with a good contact number and time, for me to call her to obtain payment for the difference owed.

   

  Sincerely,

   

  ***********************

  *******************************