ComplaintsforPrincess House, Inc.

• Initial Complaint

  12/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 2023 I was approached by a Princess House Consultant by the name of **************************** to join the company and make some extra money selling the products. I agreed and she asked for my information and created my online account etcShe just explained that I would make a percentage of my sales and gave me a quick summary of how the company works.One month later she contacted me to ask if I was ready to submit my first order. I explained to her that I wasnt that much of a salesperson and I only sold one product in the whole month. She got a little agitated and said that by me not selling at least $1,500 in the month I was harming her business. I was so confused and told her that was never explained to me before joining. Long story short I found out she was using my account portal to submit orders under MY NAME and she also recruited another girl and listed her under me! She did all this just to make points to win a trip to *******! I was informed by another consultant that I was going to receive a **** for what? The consultant made me cash the check and zelle her the money because she claimed she had to submit orders under my name because I aas not selling anything and that was not good for herI need someone to contact me asap and fix this or I will proceed with filing a lawsuit.This is FRAUD!!

  

  Business response

  01/02/2024

  To Whom It May ***************** are currently reviewing this matter and will take any necessary actions needed. Upon concluding our investigation, I will be notifying the BBB of the outcome. 

  Sincerely,

  ***********************

  Bilingual Legal & Compliance Coordinator

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So consultant *********************************** address is ******************************************************************************. Does not deserve to be working for princess house as she physically assaulted me. A police report has been made but I still believe its not someone yall would like to have representing your company

  

  Business response

  07/24/2023

  Hello,

  I have attempted to reach out to **************** via email on 7/17/23 asking for more information on this matter but have not yet heard back. I have since resent my initial email and have attempted to reach out to **************** via phone today, 7/24/23 but ended up leaving a voicemail asking that she call me no later than 7/28, to further address. Otherwise, claim will be closed. 

  I will keep you posted.

  Sincerely, 

  ***********************

  Bilingual Legal & Compliance Coordinator

• Initial Complaint

  08/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  5/20/22 My wife made an ***** order trough a Princess House consultant(***********************-4800781), but we received product damaged, We contacted ******, but she refused to provide help and said we can not retuned this product. in addition, ****** said that we will be charged 500 dll for retunning this product. We contacted Princess House and got the labels to returned this product. This was on 6/16/22 send 5 boxes and send 1 box on 7/20/22. I have called and talk to diffrent custumer service people at least 10 times at Princess house and We still receiving the same answer"we do n ot have all the product" I checked with *** and I was told that they received all the boxes. It sees that Princess House do not want to process my refund as We talked to them several times and still they do not want to process my refund. Now, I think my only option is to take them to court and find out how they want to resolve this problem. Hope you can help with this matter. Thnak you

  

  Business response

  08/17/2022

  Hello,

  After carefully reviewing all the information provided, we found that the reason a refund had not yet been processed, was that we were waiting for the return of all the merchandise initially shipped to the address under order #*******, which we were able to confirm. Just to clarify, ********************** originally stated that he received the products in the order in damaged or poor condition; however, the items returned to Princess House were all in good condition.  Since the returned order was received in good condition, we are providing the customer with a full refund, in the amount of $ ******* back to the credit card listed on the order, under the name of *************************************. We notified ********************** to please allow ***** business hours for this refund to reflect on his account (depending on his bank).
  

  Sincerely,

   

  ***********************

  Bilingual Legal & Compliance Coordinator
  
  

• Initial Complaint

  07/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Place this order since April with their consultant the item arrived damaged she had me fill out a form and send the item back to them for replacement we're now almost the beginning of July and I haven't received the replacement I called myself with the ** order number and they still have no actual day as to when the item will be shipped I said I no longer want the item I just want a refund for the nine inch griddle and ******** who claims to be with customer service that she cannot do that because I'm not a consultant that makes no sense because I am a not a consultant but I did pay for the product what does that have to do with the form that I filled out provides you with my name address my contact information and my phone number and you're supposed to send me the replacement to me obviously if the customer paid for an item why would then you refuse to give me a refund the item cost the value of $120 I no longer want the item I just want a refund you have my address you have my information I need a refund within this week .

  

  Business response

  07/07/2022

  Good morning,

  In researching, I found that the item ************** is reporting had been depleted since 2018. I was able to reach out to the Independent Consultant she purchased the item from, by the name of ********************* (who is fairly new), who according to her, decided to sell ************** the product from her own personal inventory not knowing she was not supposed to. As I explained to **************, unfortunately because this was a purchase made amongst her and the Independent Consultant at her home, we are not able to refund the money back because Princess House did not receive an order or money for the product. On top of that, the product had been discontinued since 2018 (way before the purchase was made). We did however, offer ************** a credit in the amount of $120 (which was the cost of the item on sale, prior to its deletion). I am waiting for ************** to provide us with the line item she would like, so that we can send it out to her as soon as possible. I have also provided ************** with the link to our current catalog to help choose another item. 

  Sincerely,

  ***********************

  Bilingual Legal & Compliance Coordinator

• Initial Complaint

  06/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was making payments on a princess house order They said my payment plan option ended on june 7 so now i lost my money and the consultant havent responded

  

  Business response

  06/27/2022

  Hello,

  I have been in contact (via email), with **************************** and informed her that, unfortunately, we were not able to locate anyone in our system listed as an Independent Consultant under the name of "*************************" to help in locating her order. For this reason, we were not able to offer her a refund of deposit as she had originally indicated on her claim. However, we did offer to ship out the products she had initially ordered which she has agreed on. Based on the receipts provided by ************* (and her email confirmation), we see she has paid a total of $380 in cash to ****** on an order totaling $480.  We have since validated that the actual total amount of the order was $478.48 leaving her with a balance of $98.48. I am waiting for **************************** to respond to my email providing me with a good contact number and time, for me to call her to obtain payment for the difference owed.

   

  Sincerely,

   

  ***********************

  *******************************

   

• Initial Complaint

  03/27/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order with a representative or a consultant back in Sept for q 3 piece 12' inch set. She said I can make monthly payments until I paid off the order I finally paid off the order February 2022. She kept giving me different excuses she refused to give me the order number confirmation number tracking number any any type of information I had already called princess house and they said I needed to get her consultant ID number I said that she refused they weren't of help at this point where the end of March and I still have not received any of my items I've already paid her fully for all the items so at this point I just want the company to directly send me a refund check for everything that I paid for this order. Since the consultant keeps saying that it's on back order and another consultant that I've been in contact stated it is not on back order the item is in stock and it usually ships 7 to 10 days . It's been past 7 to 10 days it's been over 6 weeks now that I have paid her and I've never received my order. I'll be more than happy to send them screenshots of my conversation and all her responses and a copy of the paper order that she submitted or she sent me and all the payments I made and also her information that I have since this transaction was made via ******** with her. She goes by 2 different names which I have included screenshots of all our conversations and proof of all payment's made to your representative sales consultant.she also claims to have canceled order on March 9th and is waiting for princess house to send her a refund. I need my $$ or my products that I have already paid off asap. $340

  

  Business response

  04/04/2022

  Good Morning,

  I have been in contact with ******************************** and she has agreed to receive the product she had previously purchased, which is item 5834-12" family meal set. The order is currently being processed and once it has been shipped, I will be providing ******************************** with the tracking number. We are also addressing this with the Consultant in question.

  We truly apologize for the inconvenience this has caused.

   

  Sincerely,

   

  ***********************

  Princess House Inc.,

  Bilingual Legal & Compliance Coordinator

  ************************************

   

   

   

• Initial Complaint

  03/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 23, 2022 I made a purchase of $48.01 using my credit card, online to purchase one item (item number ****- a 2qt. Storage container) through a Princess House party hosted by a friend and a Consultant that was based local to me. I received an email from the consultant thanking me for my purchase on the date of purchase and no further correspondence. I did pay for shipping direct to my address, as my friend hosting the party lives several states away. On February 12, 2022 I emailed the Princess House consultant inquiring about the status of my order, since you are unable to easily find information about your order status online at the Princess House website. Several hours later she replied that the item was back ordered and that my friend should have been able to tell me that as she would have received the information as well. I have received no further contact from the consultant or Princess House, nor have I recieved my item I paid in full for over 30 days ago. I would like my money refunded to my credit card, as soon as possible.

  

  Business response

  03/04/2022

  Good Morning,

  We have reviewed ****************** claim and found that unfortunately, due to delays in moving inventory from the ports to our warehouse, this item is currently on back order.  At the request of the customer, we have issued a refund in the amount of $48.01 back to the credit card used. I have emailed ************** letting her know this was done and to allow ***** business hours for the refund to reflect on her account, depending on her bank. 

  We apologize for the inconvenience.

   

  ***********************

  Princess House Inc.,

  Bilingual Legal & Compliance Coordinator

  ************************************

   

   

   

• Initial Complaint

  09/27/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I gladly spent money on a purchase from Princess House. This item was a bamboo cutting boards. After properly following the care instructions after just a couple of months if use. This cutting board is split down the middle and growing mold. It is completely unusable. I can no longer get a hold of the person that sold this item to me. These cutting board s are a complete disaster and un healthy to use. Have attempted to contact Princess House directly with no success.

  

  Business response

  09/29/2021

  Good Morning,

  After reviewing the pictures provided by the customer, our quality manager has informed us that this was not a quality issue but rather, misused by the customer likely due to the way the bamboo was washed and stored. However, because we want our customers to happy with our products, we have gone ahead and replaced the item with a new one (at the customers approval). The reference number for the replacement is 4528679.  I have also attached the care and use of the product for future reference and have also shared it with the customer.

  Sincerely, 

   

  ***********************

  Princess House Inc.,

  Bilingual Legal & Compliance Coordinator 

  ************

  ************************************

   

  Customer response

  10/01/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  Better Business Bureau:
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  Regards,
  
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩