Business ProfileforKaz USA, Inc.

I bought a Vicks humidifier in October 2023 for my new baby. Soon, we noticed damage and crust-like buildup, possibly from internal corrosion. My child had nasal issues, and we didn't connect it to the humidifier until we replaced it. After contacting Vicks, they promised a refund but couldn't explain the malfunction or what was emitted. Many others have had similar issues. I'm asking KAZ USA for answers about their product's safety, but they're pressuring me to close the case without proper resolution. I asked specifi cally forthe cause of th3 malfunction and what has been released in the air due to this malfunction, but they never responded to my email. Icalled and then that was when the shady dealing by ***** began. I was told that the unit I sent in made it to their building but nevergot to the lab, that it was lost and they cant tell me what was emitted in the air or the cause of malfunction. I felt like a fool andpowerless as a consumer, I asserted my feelings and they only asked that they are willing to reconcile with me in form ofcompensation. I have done further research and have found out that the case with the Vicks humidifi er is not akin to me, there arescores of consumers out there who have experienced the same issue, especially those with children. I am still asking KAZ USA, Inc,to tell me 1) What is wrong with their humidifi ers and vaporizers? 2) Why did the components degrade, and why was the plastic burntup form within? 3) What chemical or substance was released in the air as a result of this? 4) How can an organization like KAZ USA,Inc, whom is supposed to have a high system of internal control due to the health products they make,allege that they lost a return product which was meant for analysis? This to me seems to be not factual, and if it is, a big fl ood light needs to be pout on theirsystem of internal control. As at today, KAZ USA has hurriedly sent me a Release and W-9 to sign of 1000+ so that we can close thecase.