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Find a Location

Digital Federal Credit Union has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforDigital Federal Credit Union

    Credit Union
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.22/5stars

    Average of 76 Customer Reviews

    Customer Complaints

    215 complaints closed in last 3 years

    83 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Digital Federal Credit Union is a not-for-profit financial cooperative owned and operated by its members. The credit union provides services to consumers and businesses including but not limited to consumer banking and lending, business banking and lending, financial planning, insurance services and realty services. 

    Business Details

    This is a multi-location business.

    Find a Location

    Digital Federal Credit Union has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      220 Donald Lynch Blvd, Marlborough, MA 01752-4708
      BBB File Opened:
      1/1/1979
      Years in Business:
      45
      Business Started:
      1/1/1979
      Business Incorporated:
      7/31/2002
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      1616
      Alternate Business Name
      • Digital Credit Union
      • DCU Financial Insurance Services, LLC
      Business Management
      • Ms. Katie Haywood, Risk Manager
      • Ms. Laurie Sliney, Assistant Manager
      • Shruti Miyashiro, President/CEO
      Contact Information

      Principal

      • Ms. Katie Haywood, Risk Manager

      Customer Contact

      • Ms. Katie Haywood, Risk Manager
      Additional Contact Information

      Fax Numbers

      • (508) 263-6321
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      215 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/25/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681 these accounts attached to this FTC report , has violated my rights.15 U.S.C 1681 section 602 A. States I have the right to privacy.15 U.S.C 1681c. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. 1681s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.
      Read More

      Customer Reviews

      76 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Vivian R

      1 star

      07/20/2024

      Do not open up any loans with DCU! It should be zero star!About four years ago, I finance a car with DCU and The terrible, awful Car dealership named ****** Auto and truck in ********, **. From the first day, they saw me an empty car with no gas and the lights for the tires pressure was on. I needed a car so I didnt really think much about it. Fast forward three months the car started producing black smoke coming out of the muffler I went to the dealership. They said theyll fix it. They had my car for 2 1/2 weeks then they sent me to another person because they didnt really do anything because they continue to do it fast-forward to another I spent over $800 to get a few things fixed, including the battery now I moved to ******* drove the car here. It didnt give me any problems but when I went to take it to a mechanic, ask him why its not starting they told me that The engine/ motor from the car Came from a dump it was used up so now I am calling the Loan place, DCU to tell them that I no longer could afford the car because I moved and I am not working so I cant do the monthly payment. I am not using the car its parked. Months before I moved I did try to get rid of the car by doing an exchange, but no one would pick up the phone. Im trying to call the loan people so that they could repo my car and they refused because I owe less than $3000 but I do not work. I do not have money. Im living with my boyfriend and his family and its hard to work in ******* without a car, everything is so far. I need help with getting this car out of my Boyfriend, parents parking, but DCU is refusing to accept my repro request, knowing that I do not have money to pay the car payment. And I have tried Have a settlement of a certain amount of money about half of What the car is worth and theyre still refusing to pick up the car. I dont know what to do anymore, but I cannot pay for this car, The cost to fix it is twice as much that I owe. I cant do it please help me thank you.

      Local BBB

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