Customer ReviewsforDigital Federal Credit Union

Do not open up any loans with DCU! It should be zero star!About four years ago, I finance a car with DCU and The terrible, awful Car dealership named ****** Auto and truck in ********, **. From the first day, they saw me an empty car with no gas and the lights for the tires pressure was on. I needed a car so I didnt really think much about it. Fast forward three months the car started producing black smoke coming out of the muffler I went to the dealership. They said theyll fix it. They had my car for 2 1/2 weeks then they sent me to another person because they didnt really do anything because they continue to do it fast-forward to another I spent over $800 to get a few things fixed, including the battery now I moved to ******* drove the car here. It didnt give me any problems but when I went to take it to a mechanic, ask him why its not starting they told me that The engine/ motor from the car Came from a dump it was used up so now I am calling the Loan place, DCU to tell them that I no longer could afford the car because I moved and I am not working so I cant do the monthly payment. I am not using the car its parked. Months before I moved I did try to get rid of the car by doing an exchange, but no one would pick up the phone. Im trying to call the loan people so that they could repo my car and they refused because I owe less than $3000 but I do not work. I do not have money. Im living with my boyfriend and his family and its hard to work in ******* without a car, everything is so far. I need help with getting this car out of my Boyfriend, parents parking, but DCU is refusing to accept my repro request, knowing that I do not have money to pay the car payment. And I have tried Have a settlement of a certain amount of money about half of What the car is worth and theyre still refusing to pick up the car. I dont know what to do anymore, but I cannot pay for this car, The cost to fix it is twice as much that I owe. I cant do it please help me thank you.

DO NOT DO ANYTHING WITH DCU. 0 **************** and a SCAM Started my membership application and paid the $15-$100 FEE (Should be paying me to become a member of a credit union with only bad reviews). Then it wouldnt let me finish the application. The charge stayed on my card but I never became a member.For some odd reason, they cant figure out the issue with the application, its happened to multiple people but they wont try to fix the issue at all.

My savings account has been "under investigation" for at lease 6 months which has left me without access to my money. They are not able to give me any updates or time frame when I contact them and I have been told that department is short-staffed.

DCU removed $5,400 out of my savings account due to their internal error, last week. I am still waiting for them to put it back. I have been on the phone with them almost daily and have cooperated with their requests. I have not been allowed to speak with the fraud person handling my case. They always deflect my call to a service representative who keeps repeating that they have 10 days to resolve the issue. I will be removing my savings and checking once I get my money back and taking it elsewhere.

Don't use this bank. If I could give them 0 stars, I would. In the last 6 months, DCU wouldn't change our address after we talked to several agents over 6 months. Our cards were stolen but DCU continued to send new cards to our old address. After we switched to a different credit union, I tried to close my account but didn't realize they require an open account with a DCU ********************** card that has a remaining balance. Then my credit card was stolen and had Amazon charges. I talked to an agent, who was crappy with me about me trying to figure out what was going on. Note: You can't close accounts with disputes on them. I have to wait 90 days for the disputes to go through. They said a new credit card is one it's way. One I will never use. Will that card get stolen too via Internal fraud? Data breach? Don't go with this bank.

I was robbed in *********** and had my card and mobile banking app compromised which resulted in my entire savings being stolen. This was reported to both the police and DCU the day it happened and I filed a fraud claim with DCU. A horrible woman named ******************* initially denied my fraud claim and accused me of orchestrating the violent robbery with zero evidence. She at zero point reached out to the **** or did any sort of investigation into what happened, just accused me of being a thief and told me my life savings was gone. I had to go above her head which resulted in hours and hours of phone calls just to get the bank to conduct an actual investigation. Ultimately after they actually investigated they realized that my fraud claim was valid and I was able to get my money back after several months. I asked ******************* for the documents and evidence that she used to conduct her initial thorough investigation and it turns out she didnt have anything. After finally getting my money back I received a letter from ***** stating that because Im on my 2nd debit card in 10 years that I have a history of losing my card and am no longer allowed to have a debit card. This is how this bank treats a 20 year customer who filed their first fraud claim after being violently robbed. I was unable to pay my bills for the first month while they conducted their sham investigation. After finally getting my money back I switched banks. These banks have insurance for reasons like this. I had never had an issue with this bank prior to this incident but I think people should know what to expect if your account ever becomes compromised, they will deny your claim, make you fight for months, and then ban you from using a debit card. Stay away.

Opened a account 2/5/******************* also has access.....but because she tried to log in as she was on business trip they locked the account .....it is now locked for 30 days .....when I call they say account under review.......I asked what is the time frame .....there answer is no time frame........what worthless bank

Really believed in having a dcu account for years but after having problems with my account helped out to be able do what they told me to do and support and still nothing the bank can do or be a le to provide a good customer a better experience then the company your reporting fraud charges too.

Dcu trash they use 3rd party company for dispatch calls on weekends that don't have no access to anything I was late on my bill I paid it and my account was up to date yesterday Saturday morning and I have been locked out my accounts since I have no access to my hard earned money eventho all my bills are paid because dcu has no employees on weekends and the 3rd party company they use are there just to document your troubles and send emails for Monday which does nothing for me I have 2 kids and no money for 2 days thanks dcu hope all go outta business

Won't give my money back without taking more money.they don't tell you how much you will be paying they just ask for more and more money until your to broke to pay to even get the 25 dollar refund. Bunch of f****** bullshit! Theives