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Business Profile

Septic Tank Cleaning

Wind River Environmental, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Septic Tank Cleaning.

Important information

  • Customer Complaint:

    BBB with the use of artificial intelligence, analyzed the complaints on 6/10/24

    BBB shared the findings and recommendations with Wind River Environmental.

    The findings appeared to show:

    • Complaints peaked in February 2024, suggesting a potential seasonal trend or a specific issue during that time. The number of complaints has been relatively steady in other months.

    Wind River Environmental on 7/21/24 responded to BBB with:

    • The trend peak in Feb of 2024 was due to a consolidation of our 50+ locations we have acquired through the past 30 years into a single corporate account.

Complaints

This profile includes complaints for Wind River Environmental, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wind River Environmental, LLC has 51 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wind River performed a service in June 2024. They were called to clear a main sewer line. They cleared it but it clogged again very quickly in the next 30 days. The reason is that the crew did not clear it up to the building. I learned this from the second crew that was called to come out to clear it again. They used a camera and went all of the way to the building. This cleared the drain. The company's employee admitted it was done incorrectly the first time. In addition, the drain was previously replaced by Drain Innovations, who was bought by Wind River after that drain was replaced. The second crew informed me the replacement section of the drain was bowing because it was not supported correctly when installed. I had several conversations with ******* ******, who said he would refund the first invoice payment because it was done incorrectly. Therefore I would not owe anything except for one service. Each service was the same price. In addition, Canora was to get back to me on fixing the replacement of the sewer drain. I have called and left several messages and he will not call me back. Instead, they sent the invoice to collections.

      Business Response

      Date: 04/02/2025

      Thank you for contacting Wind River, we apologize for any inconvenience. Upon review of the account, all collection activity has ceased and there is no balance due for services on this account. 

      Customer Answer

      Date: 04/03/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** *****

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We called ********* Septic on Saturday morning stating that our drains were clogged. We had an appointment in which we thought the company would come to fix our drains. The gentlemen came out to fix our problem. He started by taking of the septic lid, put a stick down there and he stated that he couldn't fix our problem. On Tuesday morning we called M&S Septic Services to come out in order to pump our septic, while on the phone with M&S, ****** stated that she would send out a technician to see if they could help us and also have the pump truck on call. ***** came out and fixed our clogged drains and cancelled the pump truck as it was not needed. Since then, I have tried to contact Wind River Environmental on several different occasions and would get ******* voicemail.

      Business Response

      Date: 02/24/2025

      We apologize for any inconvenience or dissatisfaction you experienced with Wind River services. Please know we appreciate the opportunity to correct our errors based on customer feedback and will address your issue appropriately. A full credit of services, as requested, has been approved and will be applied to the credit card used for the charge initially. 

       

      Thank you,

      Wind River Environmental

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Previously known as ****************. Annual septic pumping completed 12/20/24. Unfortunately lid to septic tank was not secured. Ive called 3x asking for them to come secure the lid so toxic fumes dont continue to leak out. The tank is in a high traffic area outside my bedroom window so I know the smell is coming from the tank when they told me it was not and most likely coming from the house. *** confirmed no gas leaks. Ive received no resolution from Wind River. Horrible customer **********************. According to a picture taken they stated the lid was secured back on 12/20. They have unfortunately lost my business but would like the job completed.

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled my septic to be pumped on 11/14/24. I live in a tight-fitting condo property where several of the units' septic tanks are located behind neighbors' houses. I live in Unit 3, my septic tank is located behind Unit 4, which I made clear when scheduling. I was not home at the time of the scheduled pumping, but a family member noticed they were digging up wrong septic tank and told this to the worker. After being disregarded by the worker, the family member returned with the official surveyers' septic tank map showing exactly where each units tanks are located. After showing the worker the correct location of Unit 3's septic tank, the worker, again, dismissed the family member insisting they he was here to pump Unit 4 and pumped Unit 4's septic tank. I received several emails confirming this service, before and since, all in which my address and pumping ticket was for Unit 3. I called later that day to notify them of the situation. They charged me $394.94 for the service the next day, but my septic was never pumped. Its been 2 weeks, and 4 customer ********************** calls later all guaranteeing me that they escalated the compliant to a manager, my tank still hasn't been pumped and no one has contacted me. I requested a full refund and waiting for a response.

      Business Response

      Date: 12/10/2024

      Branch manager spoke with the customer and agreed to correct the error at no cost. Pumping of unit 3 was completed on 12/10/2024, WO 4289018738.

      Thank you,

      Wind River Environmental

      Customer Answer

      Date: 12/11/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ****** ********

    • Initial Complaint

      Date:11/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 6, 2024, I contracted [Company Name] for septic pumping and requested a quote for an effluent filter installation. The company quoted $514 for the filter installation and $520 for the pumping. During the service, the technician dug to access the inspection pipe and recommended installing risers and covers for future ease of access. The technician also informed us that installing the plastic filter would require jackhammering the concrete baffle. We declined, and the filter was not installed.Despite this, we were charged $577.17 for the filter installation that was never performed, resulting in a total of $1513.09 across three invoices. All other charges on the invoices are accurate and acceptable. However, the $577.17 for the uninstalled filter must be refunded.We have contacted the company multiple times regarding this issue, including:November 4, 2024: Spoke with ****** who escalated the issue.November 11, 2024: Discussed details of the service and charges with ******** who escalated the issue.November 19, 2024: Spoke with ********, who escalated the issue to the case manager, ******.Despite these efforts, the issue remains unresolved. We respectfully request the company refund $577.17 for the unperformed service.

      Business Response

      Date: 12/10/2024

      Upon review, the branch refunded the the additional energy charge and charge for filter installation only. All other charges associated with riser installation and pumping are valid. 

      Thank you,

      Wind River Environmental

    • Initial Complaint

      Date:11/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested to have a normal septic tank pump which was done on 5/30/24. The pump was completed. However, on 6/4/24 I received a notice from the *************** indicating that my system was having issues & that I have 30 days to have the system inspected by a ****************** I did not request a Title V and Wind River had NO RIGHT to report me to the board of health.I called Wind River Environmental and they acknowledged they were in the wrong. Evidently these guys get COMMISSION every time these situations come up! So, are they creating a situation that is not there to make a commission, at the expense of the homeowners?! This should be addressed- they are probably doing this to a lot of unsuspecting homeowners. Title V in ************* is required when you are selling your home, not requesting a septic pump. They are in the wrong!Now, I never received a phone call from the manager ****; however, she emailed me saying I needed to pay for ADDITIONAL costs because of their error! Now- instead of zeroing out my bill for $452.00; they sent me to a collection agency! THIS IS THE WORST CUSTOMER ********************** EVER!!! They should be called out for it!

      Business Response

      Date: 12/10/2024

      The region leadership was contacted and a credit has been issued for the pumping work. 

      Thank you,

      Wind River Environmental

    • Initial Complaint

      Date:10/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On ****** 12, 2024, $620.24 was charged by Wind River Environmental to my credit card for an emergency septic tank pump out. I requested a refund because I had an appointment with the company to repair the septic pump on ****** 13, and there was a delay in scheduling the appointment which lead to the septic tank backing up again. My request was reviewed by management and I received a phone call in late ****** stating my request has been approved and a credit would be issued. After a week, I called to check on the status. I was told it needed to be processed by Accounting and would be issued soon. The credit has not been issued. I also never received a response to my email inquiry.

      Customer Answer

      Date: 10/23/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ******* ******

    • Initial Complaint

      Date:10/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10-1-2024 I got a septic service completed by ******* Environmental. I was quoted $329 for a pump of 1000 gallons but I was billed $676 of which $352 was billed for digging a 24 inch hole 13 inches deep. This price was not disclosed prior to service had it been I would not have used them. They actually charged me more for the small hole than pumping the tank. My credit card was billed for $676.35

      Business Response

      Date: 10/10/2024

      Thank you for bringing this to our attention. Upon review of the account, the branch manager has already approved the refund of the digging charges to the Credit Card on file. We apologize for any confusion concerning additional charges which can be incurred onsite based on tech findings, i.e. additional digging or gallonage. We look forward to serving you again in the future. 

      Sincerely,

      Wind River Environmental

      Customer Answer

      Date: 10/10/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      **** ************

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/19 and 8/21. The septic crew visited my house to pump my septic tanks. The first day the tech could not locate the septic tank and said that someone would come back on 8/21 that was aware of the location of the tank. On 8/23 the crew came back to the house and had more difficulty finding the tank but eventually found it. The tank was pumped. Two days later I discovered that the septic crew had used the tool that they use to poke around in the ground to find the tank and had severely damaged my irrigation system causing flooding. I have called this company three times and each time they tell me that someone will call me to address the problem. They have not called me back. I am asking for $300 refund from the company to pay for the repair work I had to do because of them.

      Business Response

      Date: 10/02/2024

      Thank you for informing us of your concerns and we apologize for any frustration. Our branch manager has discussed the resolution with and we are crediting back the card to account for any damage. We hope to work with you again in the future.

      Sincerely,

      Wind River Environmental

    • Initial Complaint

      Date:08/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 23, 2024, ******** (owned by Wind River Environmental) was scheduled to pump our septic tank on our residential property. The person who they sent to do the job dug in the wrong location and damaged our distribution box and was unable to complete the job. The company sent someone a few weeks later (05/07/2024) to inspect the damage, but he was unable to determine how to fix the distribution box or what kind of box it was. The box was clearly damaged and was gushing water on the initial visit, but was no longer actively leaking when the second ******** visited. I have followed up on several occasions since ****** speaking to Wind River's corporate office customer **********************, emailing and calling our regional Wind River office, and speaking to a local ******** customer ********************** person, but no one has followed up to resolve the issue. We still have a hole in our yard and a broken distribution box.

      Business Response

      Date: 09/17/2024

      Thank you for bringing this to our attention. We apologize for any inconvenience and delay in resolution. Our branch Manager reported on his visit on 9/17/2024 where he reviewed the system and explained nothing was damaged The system has infiltrators for the drain field. He expressed you were satisfied with the resolution. 

      Thank you for your business,

      Wind River Environmental

    Wind River Environmental, LLC is NOT a BBB Accredited Business.

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