Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a transmission from this company on February 25th. It was confirmed 3 times that I needed a automatic transmission for a 2002 Dodge Dakota with a 3.9L V6 engine. I was told their transmission was from the same type of vehicle and it would work. They sent me pics of theirs. I told them that it was a transmission. As long as it works and has no problems. I paid over $1100.00 for it. After getting it, I had the truck towed to a service center to replace the transmission. The mechanic checked it, and said it was the wrong transmission. The one sent was for a V8 engine. I notified the seller. At first he said I ordered the wrong transmission. Then he ask for pictures of the transmission in the truck. The mechanic sent it to him. Now the company said I approved that transmission from the pics they sent. I have no idea what my transmission looked like. I don't have a vehicle lift to see it. The seller keeps giving me the run around... stalling. He will not return calls after he promises to. I told him to refund my money or send the correct transmission ASAP. He expects me to pay for shipping the other transmission back. I refused. It was their mistake! As it stands now, the company is stalling, not giving me no definitive information. There is a warranty involved with time constraints. I need help!

  Customer Answer

  Date: 04/14/2025

  Yes the company has responded.  They are looking for a replacement transmission.  They found a potential, but I have to verify if it will work.   The last one did not.   Tomorrow I will show the mechanic the pics I was sent.  If it is correct, then they will ship it.   Hopefully it will be correct, and in good working condition. 

  Thank you
  
  ******* ******

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** claims are misleading. When I inquired if they had an engine to fit my vehicle, they said they did, and it would be checked out mechanically at their shop, and I should have the engine within 7 days. After making payment, I was told they would send a photo of the engine when it was being shipped. I heard nothing for a week. When I inquired, they said they were backed up, but the engine was in ************ and would be shipping soon. After several more calls over the next week, I finally received a picture. I was told it was in ****. It took another week for it to arrive. It also arrived without the turbo. They said they could sell me one for $700. The picture they had me confirm for shipping showed the turbo attached. There was an address from where the engine had been shipped. It actually came from a salvage yard in upstate ************. I called the salvage yard to inquire if the engine was tested. They said the only test they do is start the engine and hold the pedal to the floor for 5 minutes. If it does not blow up, they sell it. The salvage yard said they would sell me a turbo for $200. *** also said it had ****** miles on it. This can't be true if they did not even have the engine at that point. The salvage yard would not give me any other information in fears of *** not purchasing from them again. *** did not ever possess this engine, and never performed any test on it. After the installation, we found it had a defective knock sensor, which had to be replaced. They take so long getting back to you because they have to find an engine at another salvage yard, and then get back to you after locating one. That would be fine if they told you that up front instead of misleading you to believe they have one in their possession and it could be delivered quickly. You do not get what is advertised, don't get it quickly, don't get an engine with any proper testing, and have no idea of how many miles is on the engine.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December ******* I purchased an engine from Ready To Start Auto Parts the engine finally arrived on January ******. My repair shop installed the engine and first noticed the oil pan had a crack so I called Ready To Start Auto Parts and told them I had to pay an additional charge of $250 we agreed $175. After installation was completed my repair shop informed me the cylinder 3 on passenger side had low compression. So I called Ready To Start Auto Parts about the faulty engine. The representative told me to show proof. So I had my repair shop to provide pictures and a video of the compression test. I emailed to Ready To Start Auto Parts. I called multiple times and the representatives keep telling me to call back to get a resolution from the Warehouse Manager. This has been over two weeks they keep stalling me. I think they are giving me the run around. I am out money to even get another engine and for labor charges. All Im asking Ready To Start Auto Parts to be responsible and pay for another operating engine and for labor costs. I think this company doesnt practice good morals and needs the BBB assistance. Thanks

  Business Response

  Date: 02/17/2025

  Hi, *******. We understand your concerns regarding the engine purchased on December 12, 2024. We appreciate your patience throughout this process. We acknowledge the delivery timeline and the initial issue with the oil pan, for which we promptly agreed to a $175 reimbursement.
  Following installation, we received your report of low compression in cylinder 3, and we appreciate you providing the requested documentation. As per our standard warranty procedure, we initiated the process for a replacement engine. This replacement is currently undergoing a thorough inspection to ensure it meets our quality standards. We believe this process is essential to guarantee a reliable product.
  We understand your request for labor cost reimbursement. While our standard policy does not cover labor costs, we are reviewing your case. We aim to balance our company policies with providing fair customer service.
  We are committed to providing a quality product and resolving this matter efficiently. We understand the need for a thorough inspection, and we are expediting the process as much as possible. We value your business and are working diligently to provide a satisfactory resolution. We will provide an update regarding the replacement engine's inspection and the review of your labor cost request shortly.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a faulty transmission from Ready to start auto parts , transmission was faulty and after a grueling experience trying to get the warranty claim pushed through they said they have spent too much money on this and they need to charge me 500+ for them to take their faulty product back after it was allegedly inspected by a professional.. is this the kind of business all the customers should expect ? Currently in the process of getting a refund back yet it seems they will likely drag their feet once again to let go of any money and pick up their faulty product ... one thing is for sure , I will not get refunded the initial amount paid to them as stated by ** who was extremely rude and unreasonable on the phone .

  Business Response

  Date: 02/17/2025

  We understand your frustration regarding the transmission issue you experienced. We sincerely regret that the part did not meet your expectations and that the warranty process proved difficult. Our standard procedure includes a thorough inspection to determine the cause of any reported malfunction, which was conducted in this instance. We are currently reviewing the return process for the transmission to find a fair and reasonable solution, and we are working diligently to expedite your refund. Separately, we also addressed an engine issue involving a damaged oil pan, for which we were prepared to offer reimbursement, and are actively processing a replacement due to the subsequent report of low compression. We are committed to resolving both the transmission and engine issues to your satisfaction and are taking steps to improve our internal processes and communication to prevent similar experiences in the future. We value your business and appreciate your patience as we work to resolve this matter.

• Initial Complaint

  Date:01/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 27/ 2024 I purchased a used engine from Ready To Start. I was told the Engine had less than. ****** miles I received the engine on December 12, 2024. The engine was placed in my vehicle on December 17/ 2024. The Engine crank no start been having problems communicating with Ready To Start was told by Ready To Start to get the truck to a licensed dealer. The dealer concluded that the engine was no good. And no compression in cylinders 5,6,7,and 8 . All information were sent to Ready To Start as of January 7/ 2025 I have received no revolution. Therefore, I am seeking help in this matter. The dealer *****, ********** ******, *********** has my truck, And receive my truck back there is over a $700 Labor charges.

  Business Response

  Date: 01/22/2025

  Hi, Mr ******************* style="font-size: 0.875rem;">Thank you for bringing your concerns to our attention. We understand the frustration you are experiencing, and we want to ensure that we address this matter thoroughly.

  After reviewing the situation, we would like to clarify the following:
  Upon initial inspection of the issues you reported, it was determined that the codes appearing were not related to the engine itself. Instead, these codes indicate a mismatch between your vehicle's key and immobilizer. This is unrelated to the engine and would require the assistance of a locksmith to program the keys to your vehicle or a visit to a dealer to resolve the immobilizer issue.
  To further support you, we have arranged for the engine to be picked up for return. The pickup was completed through the carrier ABF, and the engine is currently en route to our warehouse. The estimated arrival date for the shipment is January 27, 2025. The tracking number for this shipment is #*********.
  We value your business and regret any inconvenience this situation may have caused. Please know we are committed to resolving this matter promptly once the engine has been received and inspected at our facility.
  If you have any further questions or need additional assistance, please do not hesitate to reach out to us directly. We are here to help.
  Thank you for your patience and understanding.

  Customer Answer

  Date: 01/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I received a message from you BBB of a respond, from Ready To Start the codes that they receive from the truck. Those codes was because the engine wouldnt start. ***** ***** **** after receiving the Truck, in their shop stated that they could not get codes from an engine that will not start. so they did a manual diagnostic of the Engine and found out that the engine was no good previously they sent a message saying that the spark plugs and boots Needed to be replaced. After ***** ***** **** replaced the spark plugs and boots they charge over $700 to do that. It cost me $996 to get my truck back. 

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct. 15, 2024, I placed an order with Ready to Start Auto Parts for a 5.3L engine with said to have ****** miles for $1397.84. On Oct. 30, 2024, the engine was delivered to *********************. The engine arrived didn't look at described. The engine had a lot of noticeable issues that were discovered. More miles than said, exhaust manifold had broken bolts, spark plugs and wires weren't the original, oil smells burned as if the engine had been overheated, and the oil filter seems to have metal shavings. Last thing noticed was the excessive rust on the engine. I reached out to Ready to Start to inform them about the engine and requested a refund or replacement. I agreed to a replacement. It is not in the month of December and still haven't received the replacement motor. I reached out several time and they company pushes back the date of the replacement. At this point, I am ready for a refund and need assistance with this.

  Business Response

  Date: 12/20/2024

  Hi, ******. Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused by the delay.

  We want to assure you that we have been actively working on your replacement engine. The replacement is now ready, and we have sent pictures of the engine to your email for your review and approval. Please take a moment to look them over and let us know if the engine meets your expectations.

  Once we receive your approval, we will proceed with shipping the replacement immediately. If you have any questions or need further assistance, please don't hesitate to reach out to us.
  Thank you for your patience and understanding.

  
  

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I call ready to start auto about an engine for a GMC Acadia 2012. The representative told me they have the engine in stock. He quoted me a price of an engine with 65 thousand miles he assure me that the engine is almost new they test all parts and everything pass inspection. He told me $2800 plus making a payment with my credit card of $250. I told him I can pay the $250 and ask if they will accept payments. He say they have a business they deals with called pay tomorrow. He sent me the link I opened it an filled out all the information got approved for the amount of $2800. My pay with *********** is twice month. I waited on the engine they shipped it off to the mechanic who I got to put the engine in. Their fee was $2,000. The mechanic called me said that the engine was in. When I started the vehicle the engine light was on. I ask him why it on he said that the savage yard who I bought the engine from sent me an engine that was no good. This mechanic was referred to me I've never done business with him before. I told him I can't just put an engine of 65 k miles and have engine light on. He checked it and said it needs a sensor. I ask him how much that will cost me. I called ready to start spoke to someone who I relate the issue with the engine light on. He told me to let the mechanic do a oil level check. Cost me $320 out of pocket to do that. I was very disappointed with the mechanic because he was not relating to me what was really going on i was dissatisfied. I took the vehicle to another mechanic to do the sensor. He change it out and told me that there's a leak under the engine. I drove the vehicle to ********* for a photo shoot The engine started over heating. I decided to get off the road and let it cool down. I informed ready to start about the situation. They are telling me to take the engine out send it back to them and they will send me back an engine.If they sent me a good engine in the first place I would not be having all these problems. Pls help.

  Business Response

  Date: 10/17/2024

  Hi! We understand your frustration, and we want to address the situation thoroughly. The mechanic who installed your engine did not replace the old seals and gaskets, which is a standard procedure when installing a used engine. Failing to replace these components led to an oil leak, which ultimately caused the engine to overheat. When an engine is driven while overheating, it can blow the head gaskets, and unfortunately, this voids the warranty.
  Despite this, as a goodwill gesture, we are still willing to provide you with a replacement engine. We just ask that you have the current engine pulled out and ready on a pallet so we can arrange for its pickup and proceed with sending the replacement.
  We hope this resolution will help get you back on the road as soon as possible. Please let us know how youd like to proceed.

  Customer Answer

  Date: 10/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:09/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed a motor for my wife's 1989 ****** pickup. I called ready to start auto parts and bought a motor for $2150 with ****** miles or so on it, this was purchased on 8-29-24. They called me and said that this was a bad motor and I had to get another one. They had one in stock but it was more money so I had to pay another $250 for this one. This is $2400 now! That was on September 3rd 2024. Then ready to start auto parts tells me that they are shipping it out, then they said this one is leaking oil. So they ordered another one. Well I told them I wanted my $2400 back so I could go somewhere else and get a motor. They told me that I would be charged for a restocking fee for about $650 or so and charged for more fees. This is not fair!! I just want my money back from these people!! I have yet to receive a motor or my money back! Ready to start auto parts is a very bad business they just want your money! Don't trust this company. Please help me get my full refund of $2400 back from this company. Whatever they came across was not our fault. They only came back with excuses and lies. We have an appointment for the motor to be put in on September 26th 2024. Still no motor. Please help me get my $2400 back. Thank you

  Business Response

  Date: 09/25/2024

  Hi, *******.
  Were sorry about your experience. We sincerely apologize for the delays and the issues with your order. Unfortunately, the initial unit we inspected was damaged during handling, which set off a chain of delays as we started arranging for an alternative. We understand how frustrating this has been, especially since you reached out to cancel your order while the refund was being processed.
  Regarding the dispute with your bank, we have accepted it, and the full amount should be released back to your account shortly. We truly regret that this situation has ended on such a negative note, and we wish we could have provided a better experience for you.
  Thank you for your understanding, and please let us know if theres anything else we can assist you with.

  Customer Answer

  Date: 09/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used motor that was told to us to be a great motor with only ***** miles on it. We paid $2100 and had a certified mechanic install it for $1400. The motor started knocking within 45 days and needs replaced or rebuilt. This company now wants us to pay another $1400 to install another motor in which they should cover because they sold us a junk motor to begin with. We sent a video of the sound and they agreed the motor is junk but they won't make us whole by them paying for our loss for selling garbage.

  Business Response

  Date: 10/17/2024

  Hi, *****. We understand your concerns and would like to clarify the situation. You reached out to us 45 days after delivery, reporting a noise in the engine. We acknowledged the issue and requested proof, which you provided. Upon validation, we found that the engine had a carbon lock, which can often be resolved with a road testdriving at 20 miles per hour for 10 minutes. You declined to attempt this fix.
  To help resolve the issue, we offered to pick up the engine for a replacement or refund, and you chose a refund. For us to process that refund, the original engine must be returned to us. However, you refused to return the engine, leaving us unable to move forward with the refund process.
  We are still willing to resolve this. Please have the engine prepared on a pallet, and we will arrange for it to be picked up so we can proceed with the refund. We appreciate your understanding and hope to find a resolution soon.

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a floor console for a 2019 **** F150 from this company ( Ready to start auto parts). I sent them a picture after the first thing they tried to send me was a jump seat, dirty ,nasty and definitely not correct. I told them I could buy that idem for $50.00 and that was not what I was ordering. I sent them a picture of what I wanted and they confirmed the would get back to me with the proper part. Well the next day they sent me another picture from their location in **********. It was the same type of nasty, dirty jump seat. I protested and asked for a credit to my credit card. They told me at first it would cost 10% for something I hadn't even received. I protested and contacted my bank on my options about the 10% charge. They said the company could if it was in their contract. I finally talked with a lady who said they would credit my card 100%.and she would send me a text when done. The amount sent was on 8/12/2024 and the last correspondence with their financial people was on 08/23/2024. They will not answer my texts or pickup the phone when I call. No merchandise has been shipped or received an money was paid in advance under good will this was a honest company. No credit has been issued from them. I trusted them and a friends recommended comment. After reading reviews I could kick myself for not doing my homework. Buyer beware.

  Business Response

  Date: 09/06/2024

  Hi, *****. We sincerely apologize for the inconvenience and confusion caused by this order. We understand your frustration regarding the incorrect part that was initially sent, and we regret the issues surrounding the return process.
  Please rest assured that a full refund has been initiated as on 09/03/2024 on your order, and the necessary steps are being taken to ensure that this is processed. We apologize for the delays and any miscommunication you may have experienced. Our team is committed to making this right, and you should see the refund reflected in your account shortly.
  If you have any further concerns or need assistance tracking the refund, please dont hesitate to reach out to our customer service team. We truly value your feedback and will work to prevent such issues in the future. Thank you for your patience.

  Customer Answer

  Date: 09/07/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****