Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and received an engine from *** in **************. I paid $2500 for the engine that RTS agents alleged was a quality, OEM working, running and in good condition, tested engine and exact match for my particular vehicle VIN. In addition I spent an additional $2500 to remove my old engine, upon the recommendation of the mechanics doing the work on the engine provided by RTS, I replaced intake manifold gaskets, oil pan gasket, valve cover gaskets, water pump, thermostat, rear seal, eight spark plugs, new coolant and engine oil and topped off all fluids. Upon first start the engine ran hot. Not thinking RTS would send me a bad engine, I additionally purchased and installed a new radiator, second new thermostat, and a new fan clutch and topped off the coolant and the engine still ran hot. I then paid for a diagnostic test at a certified automotive shop and I was told the engine had a blown head gasket and noise coming from the internal engine timing mechanisms. My complaint is that *** assumes no liability for the expense to package and ship their faulty engine back to *************. They assume no liability for the new parts and labor already installed on their faulty engine. They assume no liability to properly repair their faulty engines labor costs. They assume no liability for the internal engines timing mechanism, an integral part of every working engine. They assume no liability to cover the cost of returning their repaired or replacement engine and the reinstallation. They lied to me, they misrepresented their products as being good when in fact as stated by their own employee they sold me a piece of junk. I was purchasing a used engine promised to be in good working condition and tested with 70k or less miles. *** intentionally hides behind a so-called warranty that serves their evil thievery ONLY from trusting customers. Their company should be investigated by the local authorities. They present a completely false picture on ********.

  Business Response

  Date: 09/06/2024

  We understand your disappointment and frustration with the engine you received, and we sincerely apologize for the issues you've encountered. Upon learning that the engine you received had a blown head gasket, we promptly offered you three different resolutions to help resolve the matter:
  Offered $800 compensation toward the repair work, recognizing the immediate issues you were facing.
  Offered to replace the engine after asking you to uninstall the faulty one, so that we could arrange for a pickup and send out a new, fully tested replacement engine.
  Offered to take the faulty engine back and process a refund for the purchase, ensuring that you wouldnt be left with a defective product.
  Unfortunately, you declined all three of these resolutions and instead requested a compensation totaling $5,900, which significantly exceeds the original order value of $2,500. Regrettably, we are unable to meet this compensation request due to the substantial difference between the claim and the actual transaction amount.
  We remain committed to resolving this matter in a way that is fair and transparent. Were still open to working with you to find a resolution that addresses your concerns, and we encourage you to contact our customer service team at your earliest convenience so we can move forward with one of the options we initially provided.
  We take customer satisfaction seriously and are eager to assist you in any way possible to bring this situation to a close. Please do not hesitate to reach out to us, and we will continue to work with you to resolve this matter.

  Customer Answer

  Date: 09/10/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]  Reason provided.  Please see the two attachments. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Dr. ***** *****

   

   

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a transmission from ReadyToStart Auto Parts (RTSAP). They sent the wrong transmission and refused to acknowledge the error. ***** came up with a VIN number for a part which IS compatible with my broken transmission and insisted this ghost VIN number belongs to the part they sent. Problem is, the part they sent has NO VIN PLATE and has, among other differences, an extra pipe! It cannot be installed into my car. At first they were super and said theyd pick up the wrong part and replace with a compatible one on an expedited basis at no further charge. Then silence. Then the ghost VIN number to a compatible part. Months later my car is fixed and their not-compatible part is still on a pallet at the Dealership (since it could not be installed into my car).Cut to end: they NEVER admitted theyd sent the wrong part which subjected me to shipping charges, restocking fees and who knows what further charges if I authorized pickup. My credit card company said since I checked the box agreeing to their Terms and Conditions they cant help me. ***** humbly assured **** if I dropped my dispute and authorized pickup all would be well. In view of RTSAPs behavior I cannot trust them not to charge fees even in EXCESS of the original charge, so I am going no further. Im out $2,286 and have a mystery transmission on a pallet which I cant sell because without a VIN plate I dont know what it is, but RTSAP has no further claim on me. Thats at least something.

  Business Response

  Date: 08/29/2024

  Hi, ******. Thank you for bringing this to our attention. Our customer service team is actively working on your case. We apologize for the delay caused by the warranty team's approval process regarding the return shipping label. Rest assured, our team is in touch with you to resolve this as quickly as possible so that the merchandise can be picked up, and the refund procedure can be initiated promptly. We appreciate your patience as we work to make this right.
  
  
  
  
  

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  They have written words but DONE NOTHING   They have not contacted me or made any effort to pick up their part of refund my money.  They have done nothing but type a note  

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  Business Response

  Date: 09/12/2024

  Hi, ******. We sincerely apologize for the delay and understand your frustration. The reason for the hold-up is that weve been waiting for a resolution from the bank's side due to the dispute raised on your end. Unfortunately, we can only proceed once we receive clarity on that.
  To expedite the process, could you please provide us with the case reversal ID for the dispute raised with your bank? This will allow us to move forward faster and ensure a resolution. Thank you for your patience, and we are eager to resolve this as soon as possible.

  Customer Answer

  Date: 09/16/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  The business is fully aware that the bank has reinstated the businesss charge and I have paid it. The business has been paid in full from me for ath wrong part they sent, completely their fault, which they have refused to take responsibility for. There is nothing new here. Just further smoke screen on their part. 
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a transmission for my 2015 ***** Traverse on 6/17/24. They told me it would be 5-10 business days to receive. The 10th business day should've been 7/1/24. The mechanic didn't receive the transmission until 7/10/24. My mechanic then calls on 7/12/24, and tells me they sent the wrong transmission. The transmission that was sent was for a 2WD I have AWD. My VIN number was provided to verify that previous to purchase. They asked for pics which I sent. They told me they would get this taken care of for me. I kept calling to see when. On 7/25/24 they sent me an email saying they sent the correct transmission. I asked to speak with a manager, who was very rude and told me that they sent the correct one and would not be replacing it. I'm no mechanic so I don't know exactly what it's called, but there is a hole where another part is supposed to fit. The hole on my old transmission is 2 1/2 inches in diameter. The hole in the transmission that they sent, is 2 inches in diameter. The difference is visible to the naked eye. I took pics and measurements and provided those on 8/1/24. I paid $2167.82 for this transmission and have had to rent a car this entire time. I'm out of almost 4K at this point. When I spoke with *** on 8/1/24 he said they would work on getting this taken care of for me. I haven't heard from him since. I have been leaving daily voicemails and have not had my call returned. Because the mechanic had my car taken apart when they found out, I have now been charged extra for then having to reassemble my vehicle to get it out of the garage while waiting for the correct transmission to be sent. This issue is going on the second month with no resolution in sight. I was also told that they wouldn't be compensating me in any way for any of this.

  Business Response

  Date: 08/19/2024

  Hi, *****. We want to extend our deepest apologies for the inconvenience and frustration you have endured throughout this process. We understand how critical it is to have the correct transmission, and we regret that this situation has caused you so much trouble.
  We want to assure you that a replacement transmission is on its way to you, and we are working to ensure it arrives as quickly as possible. Your patience and understanding during this time are greatly appreciated.
  Once the replacement transmission is installed, please give us a call. We would like to discuss a reimbursement to help offset some of the additional costs youve incurred as a result of this delay and mix-up. We are committed to making this right and appreciate the opportunity to do so.
  Thank you again for your continued patience and for allowing us the chance to resolve this issue.

  Customer Answer

  Date: 08/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [I was contacted by the company on 8/9/24 and advised that they would be sending out the correct transmission that day. I contacted them again on 8/16/24 to see why it hadn't been received yet. They told me again that they were going to send it out. I was advised that it would be received no later than 8/21/24. When it wasn't received I started calling daily starting on 8/22/24. I have yet to have anyone return my messages nor has the correct transmission been recieved. I have had to pay between $250 and $300 a week for transportation since 6/17/24. RTS Auto Parts has known since 7/12/24 that they sent the incorrect transmission. I've had to pay over $2500 during this period of time for transportation due to their mistake. We are going on 2 1/2 months since I ordered AND paid $2100 for a transmission. This is now putting me in grave financial hardship. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Talia

   

   

  Business Response

  Date: 09/06/2024

  Hi, Talia. We sincerely apologize for the delays and the inconvenience youve experienced. After reviewing your case, we can confirm that the replacement transmission was delivered on 08/26/2024, rather than the originally promised date of 08/21/2024. We deeply regret the additional delays and the frustration this has caused, especially given the financial burden youve faced.
  Please know that your concerns are very important to us, and we are committed to resolving any remaining issues as quickly as possible. Thank you for your patience, and we truly apologize for any stress this situation has caused.

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company on 7/16 to see if they had a parking brake module for my 2015 Kia ***** They sent me a picture and everything. I ordered the part on 7/17 and was told that it would ship out by the end of the week. When I called them on 7/23 they said it was shipping out that day they would send me with the tracking. I've been calling almost everyday since an I keep being told that it shipped, they're waiting to get the tracking #. It's been 3 weeks. I just want them to give me the part they charged me for 3 weeks ago or all my money back. This is bad business! The dealership is now wanting me to move my car because they've been waiting on the part for 3 weeks. I bought an engine from RTS previously and thought they could be trusted. I think I've been scammed! At this point I just want my $ back.

  Business Response

  Date: 08/22/2024

  Hi! We sincerely apologize for the delay and the frustration you've experienced. We deeply value the trust you placed in us, and we want to assure you that your trust was not misplaced. We are not a scam, and we take our commitment to customer satisfaction very seriously.
  There was an unexpected delay with your order, and we fully understand how this has impacted you. Please know that a complete refund has already been initiated, and you should see it reflected on your account shortly.
  Again, we apologize for the inconvenience and thank you for your understanding. If you have any further questions or concerns, please dont hesitate to reach out to us.
  

  Customer Answer

  Date: 08/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ************************

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 2008 **** Explorer used transmission with a 90 day warranty. I received transmission, paid $1000.00 to have it installed, and it ran for 5 weeks. I contacted Ready to Start, and they said they would send another transmission. They wanted an additional $400.00 and said it would ship this week. Now, I get an email that it is being inspected and will ship next week. We are now over 90 days and I still do not have a running car.At this point, I would simply want them to refund my $2197.77, I will take my labor loss , and we both go about our way.

  Business Response

  Date: 08/22/2024

  Hi *****,
  We sincerely apologize for the delay and the inconvenience you've experienced with your transmission order. We understand how frustrating this has been, especially given the time and money you've invested. Thank you for keeping us informed throughout this process.
  We're pleased to hear that the replacement transmission has been installed and is functioning well. It underwent a thorough inspection to ensure its quality before shipping. We regret that the delay in shipping and inspection added to your inconvenience, but our priority was to make sure the replacement met the highest standards.
  We appreciate your patience and understanding. If you have any further questions or concerns, please feel free to reach out to us.
  Best regards,

  Customer Answer

  Date: 08/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend, mechanic and I spoke to ********** about the purchase of a 2016 rogue transmission. *** gave us certain guarantees re mileage, price, transmission computer etc. all of which were entirely false. Now, Im incurring more and more expenses. The transmission came filled with water and the car wont go forward or in reverse. Upon trying activate my warranty on it, all Ive been faced with is accusations and having to provide all sorts of information. The transmission has 6 codes on it and they are saying its from another transmission. They told me to blows out the water, use my old computer, then uses theirs and reprogram it, change the filter, reprogram the transmission- did it all and nothing works. ***, ** and ****** scammed me and is costing me an extra $1000 so far in repair and thats just if they replace the transmission or give me a refund.

  Business Response

  Date: 07/24/2024

  Dear ***********************,
  Thank you for your patience. Our team is investigating your order and will be in touch with you soon with an update.
  
  
  

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a transmission off of this company, they told me it was coming from a 2018 dodge grand caravan that was repossessed and being parted out and only had 40k miles on it. I reached out to the salvage yard they purchased it from and they told me it came out of a 2018 dodge grand caravan with ALOT more the 40k miles on it and it was a salvaged vehicle that also had water damage. Now they refuse to take product back and return my money

  Business Response

  Date: 07/02/2024

  Dear ****,
  Thank you for your patience. Our team is investigating your order and will be in touch with you soon with an update.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an engine from ready to Start on 05/03/2024 in which i was told by their salesperson (***) that my engine would be delivered to my home within 7 to 10 business days. Engine cost (*******) Well after 14 days and not receiving the engine I called and spoke with the same *******) who told me that because of where I lived that I would need to pick it up at transportation location in ***33 miles away. *** i said no problem i have trailer I can go get it. He stated that he would send me the location of pick up for the engine he did the next day and he stated that i would receive a email of the tracking so i can track he engine. After several days i didn't get any notification or tracking info i called back 05/29/2024 and spoke to the same ******* who stated that he had been trying to call me but i didn't answer. I told him that i haven't received any calls from him or messages. *** then told me that i needed to pay ****** for the engine to be delivered to my house i refused to pay ****** because this engine should have been delivered to my home from the beginning that was the initial agreement i did agree to pay ****** more and he sent me a disclosure to sign to debit the ****** for home delivery. it's now 06/06/2024 and Rl carriers just called me and said that the engine has not even reached their terminal to be delivered to me so i have paid ******* for a engine i should have got weeks ago. i still have not received my engine yet. Ready to start needs to comp sate me for my time and all of this missed communication They need to make it Right.

  Business Response

  Date: 06/11/2024

  Thank you for bringing this to our attention. Our team is currently investigating your order and will get back to you with an appropriate resolution as soon as possible. We appreciate your patience and understanding.

  Customer Answer

  Date: 06/16/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The engine was supposed to arrive on 6/10/2024, but did not arrive until 6/11/2024. Upon receiving the purchased engine and taking it to my mechanic, ******* Auto Repair, today, 6/13/2024, it was discovered by the mechanic that the wrong engine was sent to me. I am requesting a full refund and for the company to come and pick this one back up.

   

   

  Business Response

  Date: 07/02/2024

  Dear *******,
  Thank you for your patience. Our team is investigating your order and will be in touch with you soon with an update.

  Customer Answer

  Date: 07/03/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am requesting a full refund of my money from ready to start auto They have not full fill any of their promises on there product. Right now we are still waiting on a refund. The engine was returned a week ago . Thanks 

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 2003 transmission for a 2003 ***** pilot with four-wheel-drive automatic they sent me a 2006 ***** pilot transmission and told me they guaranteed to work I found out that it was not the correct transmission and the only transmission would be possible is another 2003 transmission, I called back to the company informed them it was the wrong transmission. They told me to send them pictures of the Transmission I had pictures of the old Transmission and in the vehicle vin and my phone number I did as they asked and was told they had three days to make a decision on what to do , four days later, they told me that I could sell the transmission. I had to pay off the credit which I used to buy this transmission. I told the man that I shouldn't have to do that that they should keep their guarantee and get me the correct transmission he argued with me . I also have emails and which states that I chose to sell it I did not , I told him I should not have to take the time to find a buyer for 2006 transmission for a ***** pilot because that's specifically would need to be done to sell it so that was just wasting my time I'm not the one who guaranteed the correct part that was on the company I feel they should keep the guarantee I called the credit company and file a complaint with them to let them know I wouldn't be making any future payments since I didn't get the right product. They contacted the merchant who decided that they would send the correct transmission but I had to pay $580 cash upfront and I advised them I didn't have that and I didn't feel like she need to pay that because of the mistake the other option was the Transmission pay off the credit and cancel the order now they want to insist Ireturn the transmission. And so i have lost income jobs clients snd had to pay to remt a car and pay alot more to get from ******** to Tx to my mom in *** when i should have been able to drive myself. Now im stuck at the iCU with no way to handle other issues

  Business Response

  Date: 05/14/2024

  Hi, ***************. We sincerely apologize for the inconvenience you experienced due to the wrong unit being shipped. We understand how frustrating this must have been for you. Please be assured that we are processing a full refund for your order.
  Thank you for your patience and understanding.
  
  

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Faulty transmission- I purchased a transmission from ready to start there were issues from the start i was sent a motor I had to wait 10 days I was told for the transmission I had to wait an additional 4 days for that to be corrected installed the transmission the next day the transmission is not working properly when I put the car in gear the car kills. My mechanic been doing this over ***************************************************************************************************************************************************** speak and was not very friendly. My wife is a judge in SJTB parish they told me I have to wait until Monday before they can answer me properly today is Friday 3/5/2024 I will wait until Monday to see what they have to say ******* is a lot of money to play with I will take all necessary steps to get this money back no way in h*** thats going to go unattended so Monday is business time and if they think this is a joke when they get subpoenaed they will see its no joke ??????

  Business Response

  Date: 04/10/2024

  Hi, Cicil. We apologize for the inconvenience caused by the initial incorrect shipment. Your mechanic contacted us to report that the delivered transmission contained metal shavings in the oil pan. We requested a few pictures to further assess the issue. Our warranty team is currently investigating your order and awaits the necessary evidence from your mechanic. Once we receive the required documentation, we will be able to proceed with providing an appropriate resolution. Thank you for your patience and cooperation in this matter.