Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a project going at my house which are:Insulation and installation of heat pump/mini splits, this project started back on November last year, they came to my house to do the insulation and they didn't even finish it, then the people from the **** department show up to install the units they finished but the electrician did a poor job he didn't show up to tie in the units and also make some weird connection at my house. I did contact homework to solve this issue but seems like no one wants help me out that's why I'm reaching BBB to help me with this matter.

  

  Business Response

  Date: 04/15/2024

  Hello ******.  I'm sorry for the delayed response and what you have been dealing with regarding the work being done at your home.  I was told by the Manager of the **** department that he was aware of your case and that he was ware of an electrical issue and was being followed up on.  I also heard from the Insulation Manger that someone from his team has reached out to you and that situation is being addressed as well.  Please let us know if either of those issues are not resolved and we will follow up further if necessary.

  Customer Answer

  Date: 04/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:04/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I am reaching out to seek assistance with a project I contracted with HomeWorks Energy on October 31, 2023. Please see the detailed sequence of events below, and the attached documents for your reference.Initial Agreement (October 31, 2023):Signed the agreement with HomeWorks Energy for an insulation project:A total customer co-pay of $1,419.68, after the Mass Save rebate.A customer deposit: 150. Paid when signing the contract.A clause stating all work is subject to change, requiring homeowner approval for any alterations.Subsequent Communications and Invoice (November 2023 - February 26, 2024):In November 2023, during the project execution, there was no communication from HomeWorks Energy regarding any changes in the project scope or the Mass Save rebate amount.On February 26, 2024, I received an invoice indicating that my co-pay increased to $1,919.68 and project scope reduced from $16,000 to $6,000.Despite my efforts to understand the reasons behind these changes, HomeWorks Energy has not provided explanations or documentation justifying these adjustments.They refused my request to honor the original agreement but kept threatening debt collection.Recent Developments (April 8, 2024):I have been informed of potential actions to send the invoice to collections.HomeWorks Energy shared a new doc claiming approval of the scope change, which unexpectedly bore a signature from their team member.Request for Resolution:In light of these developments, I kindly request HomeWorks Energy to:Offer a clear explanation for the project scope alteration without my consent.Clarify why authorization was presumed without my agreement.Amend the invoice to 0, given the back-and-forth time and energy on this dispute.I have attached documents dated October 31, 2023, February 26, 2024, and April 8, 2024, for your review. These attachments include the original contract, the revised invoice, and the communication regarding the disputed authorization.

  Customer Answer

  Date: 04/20/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 04/22/2024

  Hello Bo.  I apologize for the delayed response as I was waiting to hear from the Manager of the department that handles the insulation processes.  He has indicated to me that one of his agents will be reaching out to you today to arrange a time for a Manager to review the contract with you and answer any questions.  Please feel free to reach back out to us here if you don't hear from anyone in a few days.

  Customer Answer

  Date: 05/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The business tricked me by asking me whether I want to do the energy assessment on my primary residence, instead of discussing the matter. 

  

  Business Response

  Date: 05/06/2024

  Hello Bo.  After reaching out to the manager who was working on this, I was advise that you refused the offer to have a manager come out to walk you through the contract and inspect the work.  The only other option we can offer is for you to contact Abode, who is the company who oversees all Mass Save work for inspections to qc the billing *****************************************************.

  Customer Answer

  Date: 05/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  Hi there,

  As mentioedn in the previous emails, they did not reach out to me to discuss on the issue. Instead, they asked someone to make the marketing calls and asked me if i am interested to do a insulation work on my current primary residence.

   

  Can you ask them to contact me sincerely about the issue?

  Thanks,

  Bo

   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Bo

   

   

  

  Business Response

  Date: 06/05/2024

  **************, as I responded in the previous message, you refused our offer to have a manager come out to your home and walk you through the contract and inspect the work.  The only other suggestion we could make is for you to contact *****, who oversees the work we do, for an inspection.  You can find their contact info at the link below.  If you decide you would like to have one of our HomeWorks Energy Managers come out, we would he happy to do so, just let us know.

  *****************************************************.

  Customer Answer

  Date: 06/05/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  Yes, please let the have one of our HomeWorks Energy Managers come out to discuss with me on the next steps. They have my email already and we can discuss the details.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Bo

   

   

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recent** just purchased my home and then purchasing my home. I acquired a heating and air conditioning unit from homeworks which the previous owner had installed inside of the house. Now as a new owner, I'm living inside of the house where the unit has been placed on** to realize that the unit heat is not working proper**. I reached out to homeworks to let them know what was going on. The young woman on the phone said to me that she will schedule an appointment for me to have a maintenance person come out to service the unit. We scheduled an appointment for ***** 6th between the times of 8:00 and 12:00 p.m. when ***** 6th came at 12:00 p.m. I realized no one had come so I called homework to find out when was the repair person coming. I was told that there was no appointments set in the system for me for ***** ****** said well when was the appointment date made for? If it's not there for ***** 6th the man on the phone told me that there was no appointment made for me at all. So he said that he will put the person on the phone that was responsible for scheduling those appointments. He had me on hold for about ***** minutes on** to come back to tell me that the person responsible for the scheduling was with a customer and wasn't able to work with me at the moment and I was told that that scheduler would call me back. That was Saturday ***** 6th around 12:15 in the afternoon and here it is Monday ***** the ********* have yet to receive a call from homeworks. I reached out to them today, ***** 8th, 2024 at 5:00 p.m. on ** to get a rep** from the answering service who then I asked what were the hours of operation for homeworks and what she told me from 7:00 a.m. To 6:00 p.m. but yet there's no one answering the calls from the main number. All calls are being bounced too. The answering service. The woman on the phone today told me why don't I try to call back in a few. They could be on the phone with a customer so I waited another 5-10 minutes. I called back on** to get the answer in service again and this time it was a man who told me that yes the hours of operation are from 7:00 to 6:00. But it's a possibility that they went home ear** and once again I was asked if I wanted to leave my name and number so that they can have someone to reach out to me. At this point I'm frustrated and I say what is the point. What is the point of leaving my name and number when no one is going to call me back? I have yet to receive a call back from my last encounter with homeworks that was on ***** 5th 2024. All I am trying to do is get my unit serviced as I am still in warranty up until May 23rd I believe. But I am hoping that someone would get back to me or someone from homeworks would at least try to contact me or for that matter if someone would just answer the phone over at the main office so I can get the situation rectified before the warranty runs out on this unit. I just feel as though the way that they are doing business is a little bit unprofessional. I shouldn't have had to call this many of times in a space of what 10 days and still haven't gotten my issue resolved

  

  Business Response

  Date: 04/09/2024

  Hello Latamra.  I'm sorry to hear about your experience.  Can you please confirm the address of the home that is having the issue?  I'm not able to find anything under your name or the address you provided.

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I installed a boiler in my dad's (78 yr Old ******* VET) home a few years ago (this is getting to more recent within 12 months). Since it was installed in 2022 it has broken down leaving my parents without heat 7 times. They were supposed to replace the boiler on March 6th, 2024 but apparently they only replaced a portion of it as I found out today 2 days later when it has now broken down again!! This company is completely incompetent and or their boilers are inferior. Either way my elderly parents are without heat again today as the technician could not repair it. I want my money back so I can hire an actual HVAC company to install a new boiler. I have no faith in these people and feel that all this nonsense was a ploy to get beyond what i read was your 12 month policy, but since they were supposed to install a brand new one on March 6 , 2024 I believe that falls under your 12 months. I gave them a chance many times to correct the situation and they obviously can not, so again I would like a full refund ASAP so I can put a boiler in their home that actually works.

  

  Business Response

  Date: 03/11/2024

  Hello ***.  I'm very sorry to hear about what your father has been dealing with.  Upon receiving your complaint, I immediately reached out to the appropriate management here at HomeWorks Energy.  I was told that a technician has already been out at home and that the system is now working properly.  The manager did also advise that all manufacturer protocols were followed as required when a system is under warranty.  Apparently there were 2 separate parts of the system that failed only a week apart which is unusual, but still not acceptable.  Thank you for allowing us to make the necessary repairs, and again we sincerely apologize for this experience your father has been through.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Heat Pump Mini-Splits were purchased and completely installed by December 8, 2023. Only one of the six heat pump heads has been functioning properly since installation completion. The other five, and at random times, will over heat a room or not come even though the head thermostat is set for 70 degrees and the room temperature is 62 degrees. They have also come on for 2 or 3 minutes and then shut off. hardly enough time to do any heating. I have uploaded a reliability study that I performed to show the issue.

  

  Business Response

  Date: 02/13/2024

  Hello *****.  We're very sorry to hear about this, definitely not something we want to see our customers experience.  I did reach out to the appropriate management and was told that we were out to your home last week, and are sending someone out again tomorrow (Wednesday 2/14).  If you have any further questions or concerns, please contact your case manager ******* directly at ***********************.

  Customer Answer

  Date: 03/11/2024

  It took seven maintenance visits for Home Works Energy to get the heat pump mini-splits to function properly.  This repair started December 8, 2023 and completed February 14, 2024.  The first six visits did nothing to solve the problem.  The company personnel lied to me by omission and lied straight to my face.  They don't appear to talk to each other within their individual workgroups or between work groups.  No two managers had the same information about my problems.  They bounced me around to, at least, 8 different technicians/managers.Following is a snippet in time of the problems endured:HEAT PUMP MINI-SPLIT RELIABILITY REPORT Sunday, January 28, 2024At 10am the house temperature at the furnace thermostat was 75 degrees, while all heads were set at 70 degrees.  The reason all the heads temps were set at 70 degrees is because the house was getting cold.  All this time the furnace was set to 65 degrees.10am -- All the heads were set to 68 degrees.  A thermometer was moved to the back bedroom.12 noon -- The temperature reading was 63 degrees in the back bedroom.  Thermometer then moved to the front bedroom.  (NOTE:  Front bedroom head came on and back bedroom did not, even though the temperature in the back bedroom was 63 degrees.)2pm -- Temperature read 68 degrees in front bedroom.  Thermometer then moved to dining room.4pm -- Temperature reading in dining room is 68 degrees.  Thermometer now moved to living room.6pm -- Temperature reading in living room is 68 degrees.  Thermometer now moved to mud room.8pm -- Temperature reading in mud room is 63 degrees and the head is not running.NOTE:  Front bedroom head ran all night creating an uncomfortably warm room.  Back bedroom only came on after 7am for approximately 3 minutes, while the room temperature was 63 and the head was set at 70 degrees.Monday, January 29, 2024Monday morning, with the heads set at 68 degrees, the house was 63 degrees and felt very cold.  We then put all heads at 70 degrees.  The house heated up to 75 degrees.  It felt like a sauna.10pm – Back bedroom head set for 70 degrees and thermometer reads 66 degrees.  Head is not on.Tuesday, January 30, 20249:30 – Back bedroom head set at 70 degrees.  Has not come on and room temperature is at 63 degrees.NOTE:  Front bedroom head set at 70 degrees.  Last night the head didn’t turn on, even though it was colder outside than the night before, when the head ran all night.1:15 – The front and back bedrooms heads still not running and the room temperature is 62 degrees.Thursday, February 1, 20247:45am we shut down the furnace.11am the back bedroom temperature was 66 degrees.  The head was set for 70 degrees, but not running.1:50pm the front bedroom temperature was 66 degrees.  The head was set for 70 degrees, but not running.2:15pm the dining room temperature was 66 degrees.  The head was set for 70 degrees, but not running.3pm the living room temperature was 64 degrees.  The head was set for 70 degrees, but not running.5:30pm the mud room temperature was 64 degrees.  The head was set for 70 degrees, but not running.At some point the mud room came back on.7:50pm the mud room temperature was 73 degrees.  The head was set for 70 degrees, but the head was still running.Saturday, February 3, 2024Yesterday, the furnace temperature was set at 70 degrees to keep warm.At 8pm the front bedroom came on and ran all night.At approximately 10am today we had to turn the head down to 68 degrees because the room was over-heating.At 10:55am we noticed the head running again and turned it down 66 degrees to stop it.At 11:10 we turned the head down to 64 degrees as it came on again.At 12:05pm the living room head was running when it was set at 70 degrees and the room temperature was 71 degrees.  We had to turn that head down to 64 degrees to stop it from running.At 12:30 the head was still running at 64 degrees.  We turned it down again to 62 degrees and it came back on again.  So now we turned it down to 60 degrees.  The house temperature is 71 degrees.SUMMARYAt this time it has been two months since installation completion and the heat pumps are not operating properly.  This condition is completely intolerable.  There are two elderly people and one Special Needs individual medically involved living in this home.  This installed equipment cost $45,000 of which we had to take out a loan for $35,000.  That’s a lot of money when living on a fixed income.  Home Works Energy has been paid in full.  I am also a Vietnam era veteran.  I would think a Veteran might receive better service/support!

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12.27.23, HomeWorks Energy, over the phone, took my authorized Master Card X2860 payment of $269.89--the amount that the crew supervisor at my home told them on the phone was the authorized amount. Shortly afterwards, I received by email a receipt from Home Works Energy for $285.89, so $16 over the phone-authorized amount. I called HomeWorks Energy that day to point out the mistake. I was told someone would call me the next day to rectify. No one called the next day on this--even after I called, again, to ask for rectification. And no one has called since. And just to mention further--the initial invoice I was presented with, for insulation and related work, was several hundred dollars over the amount I had agreed to in a signed agreement dated 12.11..23. They did make that adjustment, but this company looks dodgy to me. I seek a billing adjustment to my credit card.

  

  Business Response

  Date: 01/01/2024

  Hello *********  As per our last response to your previous complaint, we have submitted the refund of $16 to the credit card that was used.  It can take up to 14 business days to reflect on your account, depending on your individual bank.  Is there something else you're looking for?

  Customer Answer

  Date: 01/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this complaint since I see the one I wrote a few months ago is no longer visible. Instead of going again into extensive detail I just want to inform others to not use this service. I called mass save for a home energy assessment which lead to home energy works coming out. Not only did they not insulate or complete the jobs-they ripped out insulation, left everything a complete mess, left some type of spray foam cans in attic that exploded w/ the heat. More damage was done in addition to this but at this stage its pointless to write out all over again. At this point I just want to inform people that this company came and caused more damage and requested me to pay for it. I do feel like company is incompetent. I paid the deposit which was a waste & kept getting sent a bill for work that was never even done. Not sure if mass save or home energy is to blame. But I would avoid both. I felt scammed in the end and by other reviews I can see they can cause much worse problems than the situation I had. Avoid at all costs

  

  Business Response

  Date: 12/26/2023

  Hello ***********  We did try to contact you several times to address your concerns but never heard back from you.  Based on our records I see that we left at least 3 voicemails that were not returned.

• Initial Complaint

  Date:12/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is with the Mass Save Program and how long it is taking to get the refund of $10,000.00. We had our whole house heat pump installed in September of 2023, paperwork was filed in September and updated in early October because of a missing piece of paperwork. It is now December 13th of 2023 and when I call Mass Save I get the same line, "paperwork is being processed", with no explanation of why it is taking this long to get our rebate.

  

  Business Response

  Date: 12/15/2023

  Hello *********  I'm sorry you're having trouble with your rebate, but this is HomeWorks Energy, not MassSave.  We have no ability to handle refunds or check on their statuses.  Please contact MassSave directly.  Here's a link to their contact us page.

   

  ***********************************

   

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the company committed to complete the work and failed to do so. Furthermore, I have attempted to contact the HomeWorks rep that was assigned to my claim with negative results via email and phone. In addition, I have contacted HomeWorks office on to be put on hold and then after 15mins. hung up on.

  

  Business Response

  Date: 12/15/2023

  Hello ***********  We're sorry to hear about the experience you've had with us.  I did reach out to your case manager ****** who let me know that she has spoken to you several times this week.  She will be reaching out to you again this morning, please contact her directly if you have any additional questions.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Homeworks Energy for an energy audit in May 2023. They gave me an estimate on the work and scheduled the work for July 14th. I contacted them to modify the work and spoke with my account manager ******. I asked him to modify the quote to include fiberglass ***** instead of blown in insulation and remove the insulation of the knee walls as part of the project. He never got back to me before my scheduled insulation date so I had to push it out until September. I then called and talked to him again after tying a few times and he promissed to send me the modified quote again. Once again he never sent me anything and we missed the September date.I called to modify the date again to December 11 and asked for the quote to be sent and I got no response. Left several messages but there was no response. I finally got in contact with the guy who did the home assessment and he sent me the original quote back to me. I asked him to tell ****** that I needed him to call me. He never called.The week before the planned insulation on the 11th I called several times to their reception and left my name and number and asked that someone other than ****** call me back. I sent an email to the *** asking for help. I specifically asked for the Insulation manager to call me. No one called. On the 11th (today) the technician showed up at my door to do the work. I turned him away and said that I do not want to do business with a company that can not figure out how to call me back after all this time. He showed me the paperwork and they had a wrong number on the papers which is amazing to me as I had lest my number several times and I had talked to people at the company.Now I am in a bind. I need to have the insulation work done by January 14th or I will lose my mass rebates. I really need to get this done but I have reached out to Mass Save and they have handed my account over to another company.Be careful signing up with this company.

  

  Business Response

  Date: 12/11/2023

  Hello *********  I'm very sorry to hear about this.  I forwarded all of your concerns to the appropriate management and you should be hearing from someone soon if you haven't already.  We are also reviewing why some of your calls were not returned and will address those issues directly with the people involved.

  Customer Answer

  Date: 12/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************