ComplaintsforDown Right Merchandise

• Initial Complaint

  11/26/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On July 19th 2023 i placed an order for Tshirt on the shop app from this company the total was $27.94. i had to reach out to downright merch in order to change my order from a large, which was the size i ordered, to a medium. it took them 2 weeks to respond to that initial email and an additional week for them to confirm they changed my order. since then i have not received anymore updates or emails regarding my order. I have sent more that 5 emails in the past 2 months requesting a refund as the shirt i bought was meant to be worn at a concert i was going to which had passed by the time i asked for my refund. My last email was sent in October and i told them if they did not respond with a refund for the full amount and an email confirming that they had, i would file a complaint. of course they had more than enough time to respond and decided not only to not refund me but to also not even bother to respond to my email. Im extremely disappointed in the support because the shirt i bought was the merch of a musician i very highly respect and it bug me to know that he works with such a horrible company. I expect a FULL refund of my money for my item and the shipping i paid for that item. without any of their made up fees. My order number was #KH2338

• Initial Complaint

  11/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I not so recently ordered a vinyl by a band that I have enjoyed for years to have signed at a meet and greet. I ordered the vinyl a whopping 2 months before the concert. 8 whole weeks with only 1 week having a holiday that should have prevented any mail from moving. I still to this day have no update on an order status or have had any reply by this fake company. If you try to get a refund they have a policy about that NO REFUNDS OR EXCHANGES. You can get store credit but they will not ship to you. The scary thing is i saw they recently partnered with another merch company i want to say nuclear blast records. I have no longer any intrest in shopping either of these businesses due to the inconsideration and disreguard by the company Downright merch. For an order placed 2 months prior I would atleast expect a email saying its delayed or they simply dont have the stuff to ship anyways. I just hope more people will not make the mistake of using this company for any of their merch related purposes if you are able to order direct from the bands and artist you like to avoid future companies like this one to take advantage of fans and bands.

  Customer response

  11/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩