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Business Profile

Pool Supplies

St. Cyr's Pool and Spa

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for St. Cyr's Pool and Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

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St. Cyr's Pool and Spa has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company charged me a second time for a service that I already paid for 6 months prior. St Cyrs Pool and Spa charged my credit card 05/29/2024 for a service that I already paid for in full back in December 2023.I have attempted to reconcile directly with ******** on numerous occasions. I have spoken with three (3) separate representatives, all of whom have confirmed that this is a repeat charge that was paid back in December and that it is noted on my account that billing is to issue a credit. However, after over a month of waiting for a credit it has still not been processed.12/01/2023 Invoice # ******** for $351.77 12/02/2023 Paid $351.77 via **** 05/29/2024 St. *********** charged $351.17 on same **** 06/05/2024 Called St. ***, spoke with **** who confirmed it was a duplicate charge, she advised it would be 3-5 days to reflect credit 06/21/2024 Called St. *** and spoke with another representative who also confirmed duplicate charge and noted on the account that billing is working on it.07/03/2024 Called St. ***, spoke with ****** who confirmed that there is a notation on my account regarding the duplicate charge from December. ****** said she was reaching out to Billing again to get this credited back to my card.07/06/2024 As of today, credit has NOT been issued. It has been over a month since my first contact attempt to reconcile directly with ********.They did not have authority to charge my credit card and they have failed to credit my money back.

    St. Cyr's Pool and Spa is NOT a BBB Accredited Business.

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