Business ProfileforNational Parts Wholesalers Inc

I purchased an Electronic Control Module from this company on 11/9/2021 as I was having an issue with my truck not starting and it appeared to be the module not working for the fuel pump. It took approx. 1 week to receive the part. I installed it in my truck that wouldn't start and had the truck towed to the dealer to have it programmed to my truck as this company advised. The dealership was not able to get the new module to accept the programming and reinstalled the original module. As it turns out, there was nothing wrong with the original module and other problems were found. I picked up my truck and the defective module and called National parts on Monday to advise their new part was defective. I was given a run around and was asked to gather more info from the dealer. I obtained requested info. and they wanted me to pay the shipping to send the defective part back before a refund could be given. I actually didn't want a refund to begin with, I was going to simply let them replace the module with one that wasn't defective or allow them to repair the defective one. But before I could explain this, the rep. kept cutting me off and speaking to me as I was bothering her. I got frustrated and asked to speak to a manager., I was advised I could wait to speak to a manager, I would have to wait for a return call. I have now waited 3 days with no return call. I sent an email to **** that was on the order sheet as a contact and he replied that was I was telling him made no sense. I sent him a copy of the invoice and now he isn't returning my emails. I paid $806.25 for this part that never worked. I have also never received the form necessary to get a refund from them. Most dis-respectful company I have ever encountered and unwilling to stand behind their product. Attached is a copy of the order and the invoice from the dealer that attempted the programming. I have already supplied this company with the dealer invoice too.