Reviews

This profile includes reviews for Bernardi Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bernardi Auto Group has 5 locations, listed below.

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  Bernardi Auto Group

  910 Worcester Street Natick, MA 01760-2033

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  Bernardi Honda in Natick

  960 Worcester Street Natick, MA 01760-2033

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  Bernardi Toyota

  1626 Worcester Rd Framingham, MA 01702-5461

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  Bernardi Acura of Boston

  1600 Soldiers Field Rd Brighton, MA 02135-1111

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  Bernardi Audi Natick

  549 Worcester St Natick, MA 01760-1823

Review Details

• Review fromMelody K

  Date: 12/04/2024

  1 star
  Absolutely horrible experience! ***** **** tried selling me a completely damaged car. Was shady and rude on the price, and the quality of the vehicle. After the test drive I noticed the breaks and rotors were being weird. ***** told me there was nothing and questioned it. I had to push to get the car seen by their inspection people. Sure enough the rotors needed FULL replacement! After that he said it was a perfect purchase and that the car was in perfect shape. I was pushing on the price being lowered for a number of reasons, and he told me that a car with low mileage, new features, etc something had to give for the price. We were able to budge the price the tiniest bit. I put a deposit down and had asked for the report previously but was ignored. After putting a deposit down I asked again and he finally told me where it was located. Come to find out this vehicle had been in multiple accidents, failed inspections, and whole front rebuilt. I have read countless reviews and stories that align similarly if not worse than what I went through, and I didnt share all the details! Moral of the story- Honda bernardi in Natick is sketchy, and commits fraud by selling faulty vehicles under false pretenses.

• Review fromGlenn H

  Date: 11/30/2024

  1 star
  Purchased a certified pre owned Honda from Bernardi Honda in Natick. Immediately my salesman was rude and not helpful. After I gave my deposit everyone checked out mentally and didn't help me with any of the issues I had. I was told about an extended warranty, no talk of price or asking of agreement on it just explained the warranty. They still charged me for it unknowingly, totalling $5000 which I only learned after checking my online financial statement and seeing it seemed a bit higher then I remembered. Called to solve this but go nowhere, so had to take matters in to my own hands and call the warranty company and do the paperwork myself to cancel it which is still pending. Had to drive to this dealership 4 times which was an hour away and they were well aware for problems they could have solved on the phone or through email the same day but dragged it and gave no communication for days on end. I had to chase everyone here for answers, they avoided me on the phone all the time even though they said theyd call back immediately but left me waiting multiple hours with no response every time. It got to the point of my salesman putting his number out of service so I couldn't contact him anymore. Told me they detailed the car before I picked it up which was a lie, the car was full of dog hair and had dirt and stains in the doors and interior. Was told I'd get a second key sent to me, made me drive down to get it and program it there stating they'd never pay for me to have it programmed at my local dealership. Their only compensation after these multiple hour drives back and forth was a full tank of gas. Overall I wasn't treated like a customer but more like an inconvenience to them. Will never return or recommend this dealership to anyone.

• Review fromRonny S

  Date: 09/24/2024

  1 star
  Went to Bernardis because of the good reviews and bought a used Sienna for my family but I will admit Im very underwhelmed and disappointed. I get this a pre-owned car but cleanliness upon delivery is the bare minimum I was expecting. Pretty pathetic I had to clean gunk from cup holders, wipe down sticky stuff on seats, snap back on clips to plastic moldings in the car after spending almost $40k on it. The biggest disappointment is the open recall that the sales guy assured would be taken care of upon delivery, well that was never taken care of either. The safety of my family and kids is my priority and knowing theres a recall on it, Im not putting them in this thing. Really considering returning this or seeking legal advice to know what my options are. Anyone considering this dealership, please look elsewhere if youre looking to buy a car from honest folks.Lie for sales, deceitful and pathetic.

• Review fromDexter S

  Date: 08/24/2023

  1 star
  Purchased a used Audi Q5 with 101k miles on the vehicle from Audi Natick, part of the Bernardi auto group. The dealer informed us that the car had been purchased there and had one owner, and had a meticulous maintenance record. However, having only driven the car 37k miles, the engine died. The owner has a web page with an email address - which I utilized. Never heard from them. I emailed again after I spent $11k out of pocket to replace the engine - and got a response. After some back and forth, the bottom line is they maintain it's my problem, and take zero responsibility, but did offer me a $300 service credit LOL. Their stance was that they feel the car was fine when it left the lot, and that I did not bring it back to them for service - so that's that. Not an iota of embarrassment or empathy to a customer that bought a car that lasted just 37k miles.In my opinion, either their 'maintenance records' aren't worth the paper they are printed on, or they never really inspected the car at trade in. Based on my 4 decades of car ownership - a meticulously maintained car - does not die after 37k miles...period. And I'm not even including the brake jobs and control arm replacements we made within the first 12 months of owning it.Five stars for the sales process. From my first email through paperwork and picking up the car were great. It's just too bad that the centerpiece of the experience turned out to be a ticking time bomb.ADVICE: If you think about buying used from any Bernardi Group lot - have a 3rd party mechanic check it over - including a compression check which will cost a bit more - but it's worth it if buying a higher mileage vehicle. We were 'sold' on this car's maintenance record, which in the end did not mean anything in this case.

• Review fromluciano d

  Date: 04/01/2023

  1 star
  my girl took her daughter there to buy a car they liked and told them they were going to finance using a personal bank at first they said fine and then they changing the story on them , almost forcing them to finance through them giving them all kind of BS, also discriminating them because of their language skills.

• Review fromJohn S

  Date: 01/12/2023

  1 star
  Brought my Volvo XC90 in because the heater failed. They told me it would cost in excess of $3000 dollars to replace the heater motor as it would require the front dash board to be fully disassembled. As a result called two other independent local Volvo repair centers. They all informed me that the cost to repair would be less than $1000 and it would not require disassembling the complete dash board. Be very careful using this dealer for repairs and make sure you get quotes from others. There is no possible reason why a repair should cost in excess of 3 times what you can get somewhere else.

• Review fromCliff W

  Date: 08/30/2022

  1 star

  Cliff W

  Date: 08/30/2022

  It took a month.They weren't communicative.They wouldn't cover the cost of a rental.They wouldn't take a check from my insurance company.I had to put the entire $10,000 fee on my credit card.I'd stay away...My experience at the Bernardi Honda service center was quite bad. Now, the service people were kind and gracious. This isn't a slam on them. They were friendly all the way through. But it took a MONTH to get my car fixed. That is just a ridiculous amount of time, especially since 1) I bought the car from them only a few months earlier and 2) they weren't willing to cover the cost of my rental. At $60 a day (minimum, and for a car that smelled like cigarettes), that's almost $2000. Fortunately, I had a friend who could afford to loan his car to me for a month; but how many people have that luxury?Also, the biggest issue I had with them was that they were not willing to take a check from my insurance company, Geico. I mean, why? Geico is one of the largest insurers in the country. But they wouldn't do it. And Geico can't cut the check to me because the car is financed. So, what I had to do--which I still can't really believe--is to put the entire $10,000 charge on my CREDIT CARDS. And now, I have to wait for the insurance check to come to me, which has to be co-written to my bank as well, mail it to my bank to get them to endorse it, then they mail it back, then I deposit it, and only then can I pay off the $10k. That's ridiculous. The whole process was ridiculous and unprofessional......again except for the kindness of the people who worked there. ******, the service manager, and *****, my service rep, were both very affable fellows, and I hate to come down on them. But not taking insurance checks creates huge issues for people who don't want to front $10k on their credit. And the timeline was WAY too long. When the part finally came in, it only took the techs 2 days to install (it was a new transmission).Just disappointed,*****

  Bernardi Auto Group

  Date: 08/31/2022

  Hi *****,Im sorry to read about your experience, and appreciate you separating our team from your complaint. Unfortunately, part supply globally (especially when it comes to electrical components, transmissions and engines) is bottlenecked due to material shortages. The transmission for your Accord was a special order request from the factory, after we were unable to secure the transmission from Hondas two regional parts depots and the dealerships throughout ***********. While the global parts shortage is out of everyone's control- Im really glad ******, *****, and ************* were able to prioritize your transmission installation to get the car back to you as soon as possible. I can assure you that no one wanted you to have your car back in your driveway repaired more than our team did, and tried to respond as quickly as possible given the variables.I will definitely speak with ****** and ***** about their lack of follow-up. Even if the call was simply to know that the part hadnt been assigned yet- we should have kept in contact.Regarding the rental car- manufacturers do not cover rental vehicles for repairs that result from accidents/damage, as the warranty doesnt cover accidents or damage. If the transmission replacement was due to a failure of the transmission itself, and not the result of driving over a large rock- the Honda warranty would apply. Most insurance companies offer some form of rental vehicle insurance that you can add to your policy. On the Geico front, I think there is some confusion on our company policy. We absolutely would accept a business check from Geico made out to Bernardi Honda. It appears you ended up charging $10,000 on your credit card because Geicos hadnt produced the check to pay for the transmission repair, and you wanted to pick up your vehicle. This part is definitely true, we do not release vehicles after work has been performed without receiving complete payment- but thats the case at pretty much every business.Thanks again *****. Im sorry for the frustrations, and hope the explanation helps.