Reviews

This profile includes reviews for Direct Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Direct Federal Credit Union has 2 locations, listed below.

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  Direct Federal Credit Union

  50 Cabot Street Needham Heights, MA 02494-2819

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  Direct Federal Credit Union

  PO Box 9123 Needham, MA 02494-9123

Review Details

• Review fromJohn V

  Date: 01/29/2024

  1 star
  Crappy bank, that lies and mistreats their customers. Dont do business with DFCU, worst bank ever.

• Review fromM. I

  Date: 05/22/2023

  1 star
  Is this a financial institution or a horror movie?!? I have been a customer since at least ****, and my late husband much longer as DFCU used to be Polaroid Employees Credit Union. I am appalled at the lack of accessibility, conflicting information, and very real threat I might lose my home due to their issues with my HELOC. I have had automatic payments set up for years. Every month it seems, suddenly the payment is received late, is not enough to cover the elusive yet constantly increasing required amount which figure they never share with me!!! Each and every of the MANY, MANY calls I make is dropped after 20 minutes on hold. This has got to be deliberate!! HELP CONSUMER PROTECTION AGENCY!! HELP SEN. *********************************

• Review fromJean H

  Date: 03/30/2023

  5 stars
  I was just looking up Direct's tel# and was shocked to see anything negative written about Direct Federal Credit Union. We have had 3 home mortgages with them over the years. When the rates dropped, we remortgaged with no closing costs and no points. It was a win-win situation. We have also had several car loans through Direct. Their rates were always lower than what was offered by the dealership. We have never had any problems with Direct whatsoever, whether on the phone or in person. They are very accommodating and don't seem to suffer from the bureaucracy that bigger banks have.The only complaint I have is that I just called and was kept on hold by the call center for about 10 minutes, but so what. I'll just call back another time. To me, it means that they have so many customers that they are helping.

• Review fromLiam G.

  Date: 09/14/2022

  1 star
  My wife took out a loan from DFCU 3 years ago to buy a car. They have since conducted an audit and apparently dont have the title. Now theyre making us track down a title, after no due diligence from their end of confirming they actually received it. Terrible customer service and they basically said we need to take out a personal loan if they cant get it? Calling the BBB. Dont do business with them. The agent **** also told us they cant call the dealership themselves to get it, even when it was their own mess up and poor process. We just called the dealership and asked why didnt the bank call them to inquire. 9/13. Adding to this review. DFCU lost my proof of insurance. My insurance provider called them and they instructed USAA to upload proof to mysinuranceinfo.com. DFCU didnt provide me a reference ID nor did they tell USAA I needed one. I called DFCU and they told me I needed to call the vendor or send it to DFCU. I sent the proof to DFCU through secure messaging, but now someone responded and said they cant support and I need to call my insurance info.com.

• Review fromBrandon L.

  Date: 04/21/2022

  1 star
  This institution ruined my credit and is the most untrustworthy establishment I have ever used. Told me not to pay my car loan that was totaled because they would receive payment. And did but never closed out the loan wich put me 90 days late on payment. That is just the beginning. Also granted me a personal loan that i never Applied for or new I had wich hurt my credit even more. They are a fraudulent Buisness