Online Travel Agency
TripAdvisor, LLCComplaints
This profile includes complaints for TripAdvisor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 63 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January 2025, we discovered an inaccurate menu posted on our restaurant's ****** Business profile. The menu was published by SinglePlatform, a TripAdvisor company, without our consent. It includes items that appear loosely similar to ours (e.g., junior double cheeseburgers, fries), but the pricing and offerings are outdated and not reflective of our business. This misleading information confuses customers and damages our credibility.We have no ability to remove or edit this content ourselves. After contacting ******, we were informed that only TripAdvisor/SinglePlatform can remove the menu, as they are the third-party publisher.Since February, I have submitted three separate help tickets to SinglePlatform via their official channels. Ive also sent multiple emails to every contact address I could locate for both SinglePlatform and TripAdvisor. To date, I have received no response ************* researching the issue, I discovered numerous similar complaints from other business owners. It appears this company has a history of scraping menus from the internet and attaching them to business listings on ****** without verification or permission and then ignoring all requests for corrections or removal.This practice is deceptive, harmful to small businesses, and violates ******s 3rd party content guidelines. I have filed a formal complaint with ****** and am now seeking assistance from the BBB to help hold TripAdvisor accountable for their failure to respond and remove this unauthorized content.We are beyond frustrated and feel helpless in addressing something that affects our online reputation and customer trust.
Business Response
Date: 04/21/2025
Hello ******,
We're sorry to hear you are experiencing issues with your menu on ******. You have reached out to Tripadvisor's BBB listing, but in order to resolve your issue you will need to speak with our Singleplatform Support team directly: ***************************************************. Please let us know if you continue to have trouble contacting SinglePlatform.
Kind regards,
Tripadvisor Customer Relations Team
Customer Answer
Date: 04/21/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have logged 3 previous support tickets via the link they provided since February of 2025. None have been answered. I also contacted TripAdvisor directly for help and they told me to mail their legal team. They have yet to provide an actual path to resolve this issue with their company, Single Platform.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 04/25/2025
Hello ******,
We're sorry to hear that you have not heard back from SinglePlatform. We have reached out to them and arranged for one of their representatives to contact you shortly to better assist with your menu issue. Any further questions you have, you can direct to their support team.
Kind regards,
Tripadvisor Customer Relations Team
Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting this complaint against TripAdvisor for hosting a fraudulent and defamatory profile associated with my business, which has caused substantial damage to our reputation and operations. Despite multiple attempts to address the issue, including providing evidence of inaccuracies and that these photos and reviews are for a completely different business, TripAdvisor has failed to take any action, thus violating fair business practices and defamation laws. Issues:Incorrect Listing: The profile contains incorrect names and misrepresents our business with features we do not have and rooms and amenities we do not offer.Defamatory Reviews: The reviews attack our reputation as business owners, despite having no valid connection to our business. These reviews are often 10 years old and we have only been operational for 3 months. Failure to Act: Despite providing evidence, including event records that disprove the false claims, TripAdvisor has ignored our attempts to resolve the issue.Malicious Intent: Trip Advisor maliciously linked these businesses to ours and appears to have been done with the intent to harm our business, confuse customers, and negatively affect our revenue. We have lost thousands in revenue as a result of this malicious act. Resolution Requested:Remove the false profile, defamatory reviews, and inaccurate photos. Investigate the creation of this fraudulent linking.Take responsibility for the harm caused. Refund the full amount for the Business Advantage Plan. Remove the description of ************* from our listing. TripAdvisor must take necessary steps to ensure the accuracy of its listings and prevent the hosting of false and damaging information.Sincerely,The ************************Business Response
Date: 04/01/2025
Hello,
We understand you are still seeking assistance with updating your business listing. Per our response to your original complaint #********, our Support agents have been in continuous communication with you via case 11310066 which is still open at this time. We'd be happy to continue resolving any other updates you wish to make to your listing.
Please note, this all stemmed from the merging of two listings that were published to the Tripadvisor website with the same address. When an Accommodation is either sold or comes under new ownership, we do not delete the old lisitng and create a new one, nor do we allow duplicates to remain on our site. We would instead have the new owner take over the original profile and would make any necessary changes as needed for the new property details. The issue here was that since there were two pages for the one property, our process to resolve this would be to merge the listings and then process an ownership change.
An ownership change allows for old traveler photos and reviews associated with the previous owners to be removed. As we mentioned in your last complaint, this was already completed as of March 25, 2025. It does take some time for your page to update, so we ask you to continue to have patience. If there are still management photos you'd like removed or you would like to request a category change or make any other updates to your listing, you may specify this to our agents who we will have contact you shortly. Your listing ranking will take some time to update as there are many aspects that impact the popularity index especially when various reviews are removed. There is nothing we can do to speed this process up at this time.
As for your Business Advantage subscription, the cancellation was already processed as per your request and a refund of USD 88.61 was applied to the payment method you saved on file. Please take a look at your ************** under the Payments tab to see this reflected. If you are not seeing the amount returned to your card, we would suggest you speak with your bank. If you have further questions, please continue communications within your case number 11310066.
Kind regards,
Tripadvisor Customer Relations Team
Customer Answer
Date: 04/01/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.
Additional 4 attempts at contact with Trip Advisor were unsuccessful. Trip Advisor assured us that after 5 business days, they will remove all incorrect photos and reviews, both of which never belonged to our business. We provided multiple forms of evidence proving that we were not affiliated with those other businesses and once again, Trip Advisor advised us that although it took them 30 seconds to harm our business, we would need to wait 5 business days for them to correct this substantial damage.
It has now been 7 business days. No action has been taken on TripAdvisors part to rectify their mistake.
TripAdvisor is still violating fair business practices and defamation laws and is refusing to take any steps to correct this malicious act on their part.
TripAdvisor is continuing to confuse customers and exposing us to legal ramifications by having another local businesss photos and reviews linked to our profile.
Finally, we do not accept the partial refund offered as we did not receive the goods TripAdvisor promised us.
We expect an actual resolution this time. It is unacceptable to ask us to keep waiting when assurances were made that this would be rectified last week. Every day that this isnt resolved is causing us substantial damage to our reputation and operations.
Regards,The Irish Inn Boutique Hotel
Business Response
Date: 04/03/2025
Hello,
We apologize and understand you believe your issue is still not resolved. Please note that we confirmed an ownership change process removed all old traveler photos and reviews related to the previous owner. If there are still photos appearing that are "incorrect" please inform our Support team of which photos these are and we will be happy to resolve this for you. An outbound call was last made to you on April 1st and our agent emailed you to inform you that we missed you once again, but it appears you have yet to respond to us. If you still need assistance, please respond to our last email as our agents are available 24/7 for your convenience.
Kind regards,
Tripadvisor Customer Relations Team
Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Trip Advisor took our business profile after charging us a yearly business advantage fee and attached photos, reviews, and other information of a different business. Trip Advisor insisted that they will need proof that we were a new business. We provided them with deed transfer information, grand opening information, access to our tax logs, new owner information and so much more. Trip Advisor still refused to remove the incorrect information. We asked them to remove our Trademarked information and again, they refused to assist.Business Response
Date: 03/27/2025
Hello,
We're sorry to hear you've been having troubles with your listing on Tripadvisor. Upon checking, we can see that there were two listings for your one property which were indeed merged. It's important to note that although you have taken over the property we would not allow a new listing to be created. We would instead process an ownership change on the original listing and you will then make any updates on the name, management photos, etc. Additionally, we could process an ownership change which would allow the removal of all old traveler reviews and photos related to the business prior to your date of purchasing the property.
It appears that our Support team have actually already made changes to your listing as you've requested and have even sent a confirmation to you requesting you wait 5 business days to see the updates. If you have further questions, we would ask that you please respond to our last email sent on March 26, 2025 (Case 11310066).
Kind regards,
Tripadvisor Customer Relations Team
Customer Answer
Date: 03/28/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
As per the numerous customer service agents we communicated with at Trip Advisor, we were ensured that the problem would be rectified after the first set of documents were provided. It has now been a week and not a single photo or inaccurate review has been removed. Additionally, we asked for our Business Advantage plan to be canceled immediately since we are unable to use it under such conditions, and as of 3/28/25, we have still not been refunded for this purchase. We have once again attempted to contact Trip Advisor several times but to no avail. We have also not seen an update on our ranking as a "small hotel"/B&B despite these descriptions not matching our property. We have offered Trip Advisor the option to simply remove our property from their website since they are now carrying our trademarked materials but they are refusing to accommodate this request as well.
Regards,The Irish Inn
Business Response
Date: 04/01/2025
Hello,
We're sorry to hear that your case is still unresolved. Please note we have provided guidance to our Support team so that an agent can contact you soon with a solution. To address your concerns, the removal of old traveler photos and reviews can only be done by processing an Ownership Change. This was already completed as of March 25, 2025. It does take some time for your page to update, so we ask you to continue to have patience. If there are still management photos you'd like removed or you would like to request a category change, you may specify this to our agents who we will have contact you shortly. Your listing ranking will take some time to update as there are many aspects that impact the popularity index especially when various reviews are removed. There is nothing we can do to speed this process up at this time.
As for your Business Advantage subscription, the cancellation was already processed as per your request and a refund of USD 88.61 was applied to the payment method you saved on file. Please take a look at your ************** under the Payments tab to see this reflected. If you are not seeing the amount returned to your card, we would suggest you speak with your bank. If you have further questions, please continue communications within your case number 11310066.
Kind regards,
Tripadvisor Customer Relations Team
Initial Complaint
Date:01/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My review was removed by TripAdvisor according to Irrelevant to Trip Experiences policy. However, I believe I didn't violate this policy and I requested to appeal. TripAdvisor rejected my appeal without providing any specific reason.Business Response
Date: 01/15/2025
Hello ****,
Thank you for contacting Tripadvisor's BBB listing. We're sorry to hear you had an issue with review. Upon checking the status of Review ID ********* it appears it has already been removed from Tripadvisor. Please contact our Support team should you have further questions.
Kind regards,
Tripadvisor Customer Relations Team
Customer Answer
Date: 01/15/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I am disappointed that your response does not address my concerns. I am requesting the specific reason why my review was removed, rather than simply acknowledging its removal. I am aware that my review has been reviewed, but I am seeking the rationale behind its deletion.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Yang
Business Response
Date: 01/16/2025
Hello,
We apologize for the misunderstanding. We'd be happy to provide further details regarding the removal of your review. One of our team members from Customer Relations will email you directly soon with more details.
Please feel free to respond to our email directly so that we can assist as best we can.
Kind regards,
Tripadvisor Customer Relations Team
Initial Complaint
Date:01/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boosting scores on TripAdvisor for this company we have taken my money with no intent to returnBusiness Response
Date: 01/07/2025
Hello *******,
Upon checking your screenshots it appears you have unfortunately been impacted by a scam. The person contacting you is not affiliated with Tripadvisor and is using our name without our permission. We are aware of the practice and are in the process of taking action to make it cease.
Please know that we will pass the information you sent to a dedicated department who are working to hopefully get the fraudulent company shut down. Any funds you have transferred to these contacts were not sent to Tripadvisor and instead were sent to whomever is running this scam. If you have been impacted financially, please contact your bank right away and report the incident to your local law enforcement.
Kind regards,
Tripadvisor Customer Relations Team
Initial Complaint
Date:12/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Against TripAdvisor: False and Defamatory Profile I am filing this complaint against TripAdvisor for hosting a false and defamatory profile tied to my business, causing significant harm to our reputation and operations. Despite repeated attempts to resolve this matter, providing proof of inaccuracies and unverified claims, TripAdvisor refuses to act, violating fair business practices and defamation laws in ***************Issues:1.False Listing: The profile includes an incorrect address, name, and misrepresents our business as a museum.2.Defamatory Reviews: The reviews attack our reputation as owners, despite no valid connection to actual events or customer ********************** by **********************: Despite sending evidence, including event records proving the claims are false, TripAdvisor has ignored our requests for resolution.4.Malicious Intent: This profile was likely created to harm our business, confusing customers and damaging our revenue.Resolution Requested:1.Remove the false profile and reviews.2.Investigate the creation of the listing.3.Accept accountability for the damage caused.TripAdvisor must ensure accuracy and stop hosting false, harmful information.Sincerely,*************************************Business Response
Date: 12/13/2024
Hello *****,
I'm unable to find any correspondence with yourself and our Support team with the information you've provided in your BBB complaint. You also did not mention the business name that is listed incorrectly. If you wish to simply update the incorrect information, our Support team is available 24/7 for your assistance and you can contact them by filling out the following Support form:
*****************************************************
If you wish to request the removal of reviews due to Defamatory Content, please follow our processes to file a notice with our Legal team. If you have not filed a Notice of Defamatory Content, information on how to do so can be found here: ******************************************************************
Please be sure to follow the indicated format and if you have further questions, do not hesitate to contact our Support team.
Kind regards,
Tripadvisor Customer Relations Team
Initial Complaint
Date:12/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tripadvisor post reviews with deceptive advertising for their clients, misleading the actual users of the site. Example: tripadvisor acknowledges the hotel does advertises a shuttle from the airport to the hotel, but in fact they do not care if this information is true. Or have any intentions of complaints of false advertising. Ex. ************** in *********** ******.Business Response
Date: 12/06/2024
Hello *******,
We're sorry to hear about your frustrations with Tripadvisor. Upon checking the example you gave of the **************** in ***********, ****** we were able to find an online description on their official website that they do offer Shuttle services:
*************************************
*********************************************************************************************************************************
If this information is no longer is true, we would expect the hotel to update their information on their website and notify Tripadvisor to do the same. If you have further listings you'd like to report for misinformation, our Support team is available 24/7 to assist with these types of queries. You can contact them by filling out the below form:
*****************************************************
If you believe a review is either posted in the wrong location, seems suspicious, or violates our guidelines, you can report the reviews individually on our website. Depending on the type of business, you will see a reporting flag in the bottom right corner of the review box or a Report this option under the three dots in the upper-right corner of the review box. Click on it and follow the instructions. Our team of moderators will examine the review and make any changes deemed necessary.
Members like you help us maintain the high quality of the content of our site. Thanks for being a part of the Tripadvisor community!Kind regards,
Tripadvisor Customer Relations Team
Customer Answer
Date: 12/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******* ***Initial Complaint
Date:11/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As I expressed in several emails and calls, my issue is not with the rate of the hotel. My issue was that ********* advertised the express deal that I purchased as a 4 star hotel. Upon arrival I quickly learned that was not the case. Upon, checkin there were several people in the lobby expressing their issues upon my check-in. I asked the manager of the hotel if it was ok for me to take a peak at the room upon check-in after hearing other customers express their issues. Upon entering the room there were several issues. - sink in bathroom does not drain - toilet does not flush - Vents are beyond dusty and dirty and grime - there are bed bug marks on bedding - there is hair on bedding - floors are dirty - wall paper is peeling and old - there is mold in the bathroom I then called Priceline and spoke with a manager ***. She asked me if I communicated these issues with the hotel which I expressed I did and they told me that was the only room they had available. I was then asked to send pictures of the issue. After I sent in these pictures I was told they reached out to the hotel and third party who could not get a response and I would be refunded within 24/48 hours. If Priceline is on a money grab by intentionally misrepresenting hotel properties via TripAdvisor (this property clearly was not a 4 star hotel) that is wrong and I would like full refund to avoid pursuing further action. I will not be paying for a hotel that was I was unable to stay in.Business Response
Date: 11/21/2024
Hello ******,
Thank you for reaching out on Tripadvisor's BBB listing. We're sorry to hear you had a less than complimentary experience at a hotel that you found on Tripadvisor. Unfortunately, we were unable to find your booking in our system. It seems that you booked with a third party - in this case you mentioned is potentially Priceline - by clicking on one of the links displayed in our website.
As Tripadvisor is not a party to your room booking agreement which is between you and the advertiser on whose website you made the booking we are not able to manage your reservation. The issues you are expressing with the quality of the hotel is important and we do believe it is important to share your experience. We list businesses so that travelers can share their genuine, first-hand experience of those places both positive and negative. This ensures future potential visitors can get an insight into what they might expect from a hotel, based on the candid experiences of others. If you are seeking a refund, we recommend that you remain in contact with the provider who took your booking to get further assistance with your inquiry.Thank you for your understanding.
Kind regards,Tripadvisor Customer Relations Team
Customer Answer
Date: 11/22/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I was told via Priceline that my reservation 3rd party was TripAdvisor. 68248514517 they confirmed that the refund was declined by TripAdvisor
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 12/04/2024
Hello ******,
We can confirm that we have checked our systems with the information you provided and cannot see that your booking was created on Tripadvisor. Therefore, we would not have any influence on the decision to refund you due to your complaints about the hotel. If you have further questions you'd like to ask our Support team, they are available 24/7 and can be reached via the below form:
*****************************************************
Otherwise, we encourage you to continue your refund request with Expedia or whomever was your merchant of service. Thank you for understanding.
Kind regards,
Tripadvisor Customer Relations Team
Initial Complaint
Date:11/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Requesting full refundBusiness Response
Date: 11/12/2024
Hello ******,
Thank you for reaching out on Tripadvisor's BBB listing. Please note that we don't see any details on your complaint as to why you are requesting a refund or exchange. If you'd like to speak with our Support team, please contact them by filling out the below form:
*****************************************************
Our Customer Support team are available 24/7 for your assistance.
Kind regards,
Tripadvisor Customer Relations Team
Initial Complaint
Date:10/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A hotel reservation was made 9/7/24 for a one room to a Barcelona hotel, check in: 10/15/24 and check out: 10/19/24 Room type: junior suite terrace Amount paid in full same day of reservation 9/7/24: USD ******** Room(4 night) $1,833.50 Taxes and fees: $209.23 When I arrived at the hotel they informed me that my reservation was not for a JUNIOR SUITE TERRACE but just a Junior suite, of course half the price I paid TripAdvisor. I have been in contact with the customer service and they are NOT been able to resolve my issue they want to give a voucher for 10% of the difference.I paid $458.38 per night for four nights They gave a room that was $273.88 per night for four nights.I am requesting the difference of $738.00 refund to the account where I made payment to them not any other voucher or discounts. I would appreciate you could help me clarify this issue and find out if this is a common practice of this company. ThanksBusiness Response
Date: 11/04/2024
Hello ******,
Thank you for your feedback on Tripadvisor's BBB listing. We're sorry to hear you've had issues with a refund on your hotel booking.
There is a team of Tripadvisor Travel Specialists that will be happy to help you with your booking. They are available 24/7, and you can contact them directly by calling **************. We appreciate you booking with Tripadvisor!
Kind regards,Tripadvisor Customer Relations Team
Customer Answer
Date: 11/04/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
the customer service team keeps coming back with the same solution of 20% refund I did not make any changes to the reservation, I paid in full the amount requested , someone internally made the change and kept the original higher price I should be awarded a full return of the difference
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
Business Response
Date: 11/08/2024
Hello ******,
Thank you for your feedback on Tripadvisor's BBB listing. We're sorry to hear you are unhappy with the options you've been given so far.
If you would like this to be resolved, we encourage you to keep in communication with the team of Tripadvisor Travel Specialists that are doing their best to help you with your booking. They are available 24/7, and you can contact them directly by calling **************. We appreciate you booking with Tripadvisor!
Kind regards,
Tripadvisor Customer Relations TeamCustomer Answer
Date: 11/12/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
my issue has not been resolved yet by the customer service I will continue to communicate with them until we both agree on a solution
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,******
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