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Find a Location

Discount Headquarters has 1 locations, listed below.

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    Business ProfileforDiscount Headquarters

    Online Retailer

    At-a-glance

    Customer Reviews

    2.86/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    26 complaints closed in last 3 years

    22 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    800 Turnpike St Ste 3000, North Andover, MA 01845-6156
    BBB File Opened:
    12/7/2022
    Years in Business:
    4
    Business Started:
    2/19/2020
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    8
    Alternate Business Name
    • Discount HQ
    • Jabber Telecom LLC
    Business Management
    • Mr. Jospeh Serrano, President
    Contact Information

    Principal

    • Mr. Jospeh Serrano, President

    Customer Contact

    • Mr. Jospeh Serrano, President
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    26 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/05/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I ordered a mystery box from the company above and instantly regretted it. A few minutes later I decided to ask for a refund and one was not granted. I spent $100 and the company sent me garbage.
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dakota L

    2 stars

    03/18/2024

    The mystery boxes are mostly trash items that are literally not returns like they claim. They buy junk from Goodwill and resell it. Had several items with goodwill stickers, some poorly scratched off with residue clearly showing. The only mystery is how i managed to give them my business. Ordered three triple plays and received two partial orders and only one complete. Im missing a makeup box, and a clothing box. I received the others. Two were the exact same. The clothes boxes were probably the best part, but unfortunately i only received two out of the three i paid for. Took a month for the first to arrive and the second two i received only after contacting customer service in which they finally shipped additional partial orders. The goodwill items from the merchandise box is really just seasonal trash like garbage, ornament hooks, and elmers glue. Who returns glue? Lol. The worst item was hands down the musty smelling items in the what i presume is a goodwill box given all the evidence. Also received a used breast milk pump, weird I know, the most disturbing item i received by far was the picture album with several pictures or a family from 2006-2007. May take to social media to find the owners thatd be one positive from a negative experience.

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