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Business Profile

Online Retailer

Discount Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 59 total complaints in the last 3 years.
  • 34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Discount Hq for $119.98 USD. I waited for weeks, order never updated. After expressing I wanted to cancel my order, I received anyways. I ordered a target, *******, and Amazon mystery box. let me just say this place is probably the biggest scam Ive ever seen. The box I received, was a box of things that came from dollar tree and goodwill. How do I know? Because the tags were on there. I received OPENED sanitary napkins (menstrual pads), a childs book with what appears to either be ketchup or bodily fluids hardened on the cover. I received maybe $10 worth of dollar tree items. Not a single item was from any of the places In the descriptions. I paid $119.98 and received maybe $10 worth of opened used items. I have plenty more photos if needed.

    Customer Answer

    Date: 04/11/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:03/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 1/12/2025 in the amount of ******. It was supposed to be 4 mystery boxes and 1 Amazon mystery bag. After more than a month and I contacted them I received a box of essentially trash. 1 box not 4 as I ordered. I am missing a mystery Amazon bag, cosmetics box and a clothing box that I did not receive at all. Ive contacted this company several times thru phone and email. First was told my items were sent. Then after I explained I did not receive all and the packing slip proved it. Then Ive been told twice they will be shipped as soon as possible. Still nothing. Of course the shipping tracking says it was delivered but not my complete order!

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 12th I order (1) one small mystery box with a value of $175. Four weeks and one day later I sent an email asking for a refund because my order was still in the processing stage. Two days later I receive a text message stating my order was being shipped! I received my order a today! Full of junk. Ten items with a value of less than $20 maybe!

  • Initial Complaint

    Date:03/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a mystery box, and it took weeks to process my order, another week plus to ship it, then when it arrived, it was not as stated in the description. Items were opened and used, and the description stated it would be new items. I want a full refund.

    Customer Answer

    Date: 03/26/2025

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been waiting on my order for over 5 weeks. You call them and they hang up on you multiple times. You email them and apparently the ticket gets sent out and will be responded within ***** hours still have no package at my door. No responses and obviously cant get my money back. Big scam artist. Sorry people just scamming good people.

    Business Response

    Date: 04/03/2025

     

    Hi *******,

    We sincerely apologize for the frustration and inconvenience this situation has caused you. We understand how disappointing delays can be, and we truly regret any difficulties youve experienced.
    Upon checking, your order has already been delivered. Here is the tracking information for your reference: (TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=92346903470167300089170841%2C)

    We also apologize for any trouble you had reaching us by phone or the delay in email responses. We strive to assist all our customers as quickly as possible, and we truly appreciate your patience and feedback. We want to reassure you that we are not a scam and while shipping delays can sometimes happen due to high demand, we remain committed to fulfilling every order.

    Please let us know if there's anything else we can do for youwe're here to help!

     

    Sincerely,

    Riri

    Discount headquarters

     

  • Initial Complaint

    Date:03/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and order and emailed to cancel. They responded on Feb ******* that they processed the refund. Its march 7th and still no ************** is sketchy and unresponsive, phones never work!

  • Initial Complaint

    Date:03/03/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/31/2024 ***** ****** ************** Mystery Box - 10+ Items - Medium Box the package never arrived I contacted the company 3 times when the package did not arrive they also did not try to reply back with any information or a tracking number every time I called or emailed them the reply I received was Hi,Thanks so much for reaching out! This auto-reply is just to let you knowWe received your email and will get back to you with a response with ***** hours.and nothing else Heard about the website from a friend

    Business Response

    Date: 03/07/2025

     

    Hi Magen,

    We sincerely apologize for the delay in shipping your order and for any frustration this has caused. Upon reviewing our communication, we can confirm that we have responded to your inquiries, and we truly regret not meeting your expectations in a timely manner. Your order is currently in transit, with an estimated delivery date of March 10, 2025. Here are your tracking details for reference:
    ?? **** Tracking Number: 9234690347375201682317
    ?? Tracking Link: ****************************************************************************************

    We appreciate your patience and hope you enjoy the mystery box when it arrives. Thank you for purchasing from us, and please let us know if you need further assistance.

     

    Best regards,

    Riri

    Discount headquarters

    Customer Answer

    Date: 03/08/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***** *******

  • Initial Complaint

    Date:03/01/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a box on 2/16.( ******) never recieved an update, emailed them on 2/24. Only to get an email on 2/26 saying well recieved your order email, someone will get back to you in ***** hours. No one has. Pretty sure Ive been scammed.

    Business Response

    Date: 03/07/2025

     

    Hi ******,

    We understand your frustration, and we sincerely apologize for any inconvenience caused you. Please rest assured that we are not a scam, and we have been working to fulfill all orders as quickly as possible. Upon reviewing our communication, we can confirm that we have responded to your inquiries. Your order is already in transit, and here is the tracking information for your reference:
    ?? **** Tracking Number: 9234690347375201678082

    We appreciate your patience and understanding. Please feel free to reach out if you have any further concerns.

     

    Sincerely,

    Riri

    Discount headquarters

  • Initial Complaint

    Date:02/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was going to buy a full pallet from *****************************. In ************* but I figured Id buy a mystery box to get a feel on the products and service. And I got a feel. A very bad feeling. It took almost 3 week to come. After I emailed and called numerous times. Then I got it. I could find better items going through dumpsters outside of ******** store. And Im being as serious as I can when I say that. Unbelievable. Dirty used cheap. Stuff animals. A used MOP!! A burned cheap top for a small fish aquarium. I have a video I would love to show people. Oh. And a used baby tether toy!

    Business Response

    Date: 03/03/2025

    Hi ****,

    We sincerely apologize for the experience you had with your recent order. We understand how important it is to receive quality products, and we regret that the mystery box did not meet your expectations. Our mystery boxes are sourced from liquidated and overstock goods, and while items can vary, we aim to provide a mix of value and variety. We have recently received a fresh truckload of new liquidated goods, and we would be happy to offer you a replacement box to address your concerns. We will be reaching out to you via email regarding the replacement details. Please keep an eye on your inbox, and feel free to reply if you have any questions.

    We genuinely appreciate your feedback and the opportunity to make this right.

     

    Best regards,

    Riri

    Discount Haefquarters

  • Initial Complaint

    Date:02/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 4th I ordered a mystery box from Discount headquarters for $100. The purchase was intended as a Christmas present. Although I contacted the company multiple times my package never shipped. consequently a shipper label was created. Initially I saw the advertisement on ********.

    Customer Answer

    Date: 03/06/2025

    I have not heard from the business in response to my complaint.

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