Business ProfileforNorthampton Volkswagen

I tried & checked over a 2021 Tiguan Sel R line, which I purchased after about a month of trying to get the deal finalized. I purchased the vehicle for the amount of $25,984.88. The car was picked up & a noticeable deep scratch was on the driver's side, passenger's door which was not there when I purchased the car. I immediately contacted them & was told they would check out when I picked up registration. When I went a manager, Rob B, who was rude & said he could not repaint the door on a used car. I said that scratch was not there when I tried & purchased the car. He said he would send to detail shop & see if it would make it better. After waiting for 5 hours. The salesperson, Miguel, who was very helpful, took me out to see if I was satisfied, which I said no, it needs to be repainted the scratch is too deep. He then brought out another manager not sure of his name, he took down all my info again, said it had to be repainted was going to call the autobody shop for an appointment for me & would call me. Once again after several messages left with no return call 3 weeks later finally got through to Rob B who said I told you I cannot repaint the door. Told him about the other manager making the appointment, he said I will check & get back to you. That was 2 weeks ago. I am sick of getting the run around, they are the worst dealership, would never recommend them. I do love the car & so far have had no issues other than the scratch that was their fault.