Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Lawn Maintenance

TLC; The Lawn Company

Headquarters

Reviews

This profile includes reviews for TLC; The Lawn Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TLC; The Lawn Company has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1.46/5 stars

    Average of 63 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromYun W

      Date: 04/02/2025

      1 star
      Worst Lawncare company I ever had. Despite Multiple lawn Applications lawn condition continues to deteriorate. Very poor customer Service and poor job.
    • Review fromDouglas F

      Date: 03/09/2025

      1 star
      Horrific. My lawn looks terrible. Used this company ten plus years. Always an excuse why my lawn was terrible. Finally moved on. They had the audacity to send me an invoice for $185 for last year. My lawn requires thousands of dollars to repair
    • Review fromPhillip W

      Date: 03/07/2025

      1 star
      Had their sub par service in 2023 which they automatically deducted payments for. They decided that they would automatically renew my service for 2024 without authorization. They stated that they provided 3 lawn applications, without consent, and decided to charge me $189 which is now in collections. Customer service was extremely rude and stated that they couldnt do automatic withdrawal due to their system change. Very shady! Stay away from this company at all costs. Theres a reason for all of their 1 star reviews! Embarrassing!
    • Review fromROBERT W

      Date: 12/11/2024

      5 stars
      When I called about a bid, he was there within the hour. He was very kind and polite. After just a few minutes I knew he was very knowledgeable. He thought me a few things. I was so appreciative. He was there 3 days latter first thing in the morning. He worked none stop all day cutting and trimming. We talked about half way though the job. I had to go back to work. He left around 4:30. Me and my wife were amazed. He went above and beyond what I expected, doing extra things that he didn't have to. It is obvious that he is a perfectionist and pays attention to detail. I will definitely use his services in the future. Thanks so much for all you did!
    • Review fromThomas W

      Date: 11/19/2024

      1 star
      Avoid at all costs. I discontinued service after my lawn looked worse than before I hired them. Crab grass, weeds and bald spots all over the lawn. They continued to bill me. Ultimately sent me to collections after they kept billing me. Complete scam, avoid at all costs.
    • Review fromAnn F

      Date: 09/27/2024

      1 star
      Have been a customer many years, the customer service does nothing except make a note of it (complaints and needs of service). Then tells me its the dispatcher not scheduling me. They will have the supervisor call me. Didnt happen took 7 weeks for them to come out to troubleshoot and service lawn. Company service has gone down hill. Will discontinue for 2025.
    • Review fromJason H

      Date: 09/22/2024

      1 star
      This has got to be the worst lawn company in the business. My yard was in better shape before they started their program. But what do they care they got their money
    • Review fromDavid J

      Date: 09/07/2024

      1 star
      If I could give TLC a no star I would. The last time they showed up to do a treatment, most of the time there was nothing coming out of the applicator while he was riding around my yard. My lawn looks as if I have a crabgrass farm. On August 8, 2024 I called for a crabgrass treatment. After calling 3 more times for the treatment, I have yet to see them. It is now Sept 7, 2024 and I have one of the worst looking lawns on my street. STAY AWAY FROM TLC!!!!
    • Review fromCorinne S

      Date: 08/29/2024

      1 star
      Worst company ever! crabgrass galore.... late in on getting it destroyed...size of dinner plates.. made numerous calls to correct.. haven't seen anybody when they say they are going to come out...they ride around on their vehicles and miss corners and areas that need to be done...
    • Review fromTina H

      Date: 07/05/2024

      1 star
      Dont Do It! You've heard the saying that you get what you pay for, right? That definitely applies to this company. I left my old lawn care service and tried TLC because it was cheaper. Well my neighbor across the street and next door did not. Despite the small amount of rain received, their lawns look great. Mine is terrible. It's green in some areas and a sort of hay colored in others. I have watered it between rain falls and it still isnt helping. So, I called to make my payment and to request my services be canceled. I was told by Kylie that the only way that I could cancel was to pay my balance of $184. I was furious! I told her that I had paid for all three service calls so how did I have a balance. She then tells me that since Im on an installment plan I havent fully paid for my service. I had no idea thats how it works. She said my last treatment would be in September or October but my last payment due would be in November.I asked her if I would automatically be enrolled for next year and she said yes. I told her that I DO NOT want them to ever treat my lawn again. She said she would make a note of that on my account. Please be aware of the shady practices of this company. I even received a letter from them for a payment due and at the bottom they basically threatened me with legal action.I honestly wished I had read the reviews on the BBBs website before trying this company.Im just sorry that I have to suffer with a mediocre lawn the rest of the year!

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.