Business ProfileforTLC; The Lawn Company

On 5/3/2024 TLC performed a lawn service and billed accordingly. About 1 week later a huge (12"X18") burn spot appeared in the middle of my lawn. It was clearly from too much product being dropped. I called TLC on 5/21/2024 @ 8:55am and spoke to Natasha, I explained the issue and that I did not feel I should have to pay the $57.93 for the service. Natasha stated she would have a Manager reach out to me as well as having someone come out and look at my lawn. I had to call back on 6/3/2024 @ 2:45pm since I heard from no one and no one had come out. Anna advised she would reach out to the Manager and have dispatch have someone come out. Anna called back and advised that a tech would be out on Thursday. 6/6/2024. The tech did not show up until Friday 6/7/2024. At first he greed that is was most likely too much product and that someone would come out and repair the area. A few minutes later (after speaking to someone else) he said it looked more like someone left a blower on the grass and blamed my landscaper. I told him that was BS, I'm not that stupid. He left his notes, along with the original bill, plus late fees. I called TLC again on Friday 6/7/2024 @ 3:24pm. I went over the whole thing again with Trisha. She was going to send a note to the Branch Manager and also asked me to email a photo to her Supervisor, which I did right away. She said that everyone is gone for the day and someone would get back to me Monday 6/10/2024 or Tuesday 6/11/2024. It is now 4:30pm on 6/11/2024 and the only contact I have received is a request for payment letter from TLC. I want to have the current charges waived and a cancellation of any future services.