ComplaintsforBoch Hyundai

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was towed here on or about 12/05/23. I was told a coil connector has been broken "manually" and therefore not covered under warranty but will need a new control harness ($4,000). My vehicle has only been looked at by Hyundai in **** and now in Norwood. I cannot figure out why they would not fix this under warranty if it was done manually, as it had to have been a Hyundai tech at one of these locations. I have been attempting to get this resolved since then, with no resolution. They will not provide me with a loaner while they wait for a solution. I've been without a car unable to get to work for nearly a month now.

  Customer response

  01/02/2024

  I have not heard from the business in response to my complaint. They currently still have my car with no resolution. 

  Business response

  01/03/2024

  Hello:

   

  This vehicle is currently in our ******************* The issue with the vehicle is a broken connector that plugs in to one of the ignition coils. The vehicle is out of manufacturer warranty. A resolution to this concern is for the customer to authorize the repairs or bring the vehicle to the repair facility that they believe caused the damage. Thank you

  Customer response

  01/03/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  The vehicle is still in Hyundais ******* mile warranty. Im told the only reason this is not being covered is because it had to have been broken manually. This is a piece inside the engine, that a consumer would not be fiddling with. Hyundai technicians are the only people to have possibly damaged this. I have been told because it was a Hyundai Tech, Nucar can request a goodwill payment, as Pride Hyundai cannot work on the car and its Hyundai costumer service that sent my car to Nucar. I have been without a vehicle for a month now, unable to get to work! I need this issue resolved. 

  Business response

  01/03/2024

  Hello:

   

  The wire harness is not part of the Powertrain which is the only components that are still under the ******* mile warranty. 

  Customer response

  01/03/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  I have been told a number of times that the wire harness would be covered under the warranty if not for the fact that it was broke  manually so the fact that it is not covered is new information to me. However even with that I have been told Hyundai could offer a goodwill fix with the proof Ive provided that only Hyundai technicians could have damaged this piece. Under Mass Law 940cmr5.05(8) Hyundai should be picking up the cost of this fix. As it is unfair practice for the consumer to pay the price for a technicians error. 

   

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/01/2022 I brought my Hyundai to be serviced by the dealer. I was having multiple issues with my car like oil consumption, acceleration issues, it was shaking while idled. My car is still covered under the power train portion of my extended warranty. The extended warranty had the dealer break down my engine and find the problem. Comes to find out I need a whole new engine and my engine extended warranty is telling the ********* has been denied but the adjuster that came out did not take a single picture of my car. I have sent proof my oil changes. It has been 2 months with no resolution to this problem and me without a car. I need my car fixed at my extended warranties cost that I pay for monthly

  Business response

  01/31/2023

  January 31, 2023

   

  Good morning:

  The customer's vehicle is currently in our service department. It does need an engine. The customer has an extended warranty that is not supplied by Hyundai. The company is U.S. Warranty. Currently, the claim is in limbo awaiting the warranty companies decision on covering the repair. We have done everything the company has asked us in terms of complete tear down of the engine. Unfortunately, the customer and ********************** are at the mercy of the extended warranty company and cannot move forward with the repairs until authorized. Thank you. 

   

  *******************************

  Service Director

  Boch Hyundai

  Customer response

  02/10/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  FAQ

   

   This does not solve my issue. I bought this car 2 years ago from this dealership and now my engine has completely died. I also bought this extended warranty that they sell for these types of issues and the warranty company is denying my case and not willing to cover it. Why sell a warranty company that is not going to help your customers. I expect someone to help solve this issue and get my car back to me. I have been without a car for over 2 months now without a loaner from the dealer because they have so many cars out being serviced there are none available which should be a sign that there is clearly something wrong manufactural with this companies cars  
  
  Regards,

  *******

   

   

  Business response

  02/14/2023

  This customer's vehicle is in the shop. It needs an engine and its not covered by Hyundai. The customer has ** Warranty and they declined the repair. I answered the BBB complaint last month but the customer was not satisfied with my answer. This is not on us. This is on the extended warranty company.

• Initial Complaint

  09/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hyundai Motor Finance incorrectly filled out my Title after I purchased my Leased Hyundai ******. So I spoke to my ***************** and sent Hyundai Motor Finance a prepared Original Notarized Affidavit to be signed and notarized by the **************** along with a cover letter specifically requesting that the Original Affidavit be completed and mailed back to me. I also ***** over the information stating that I had just mailed the Originals and need the Originals completed. Almost a month later, what I received was the ***** copy signed and Notarized-though it appears that the Notary Stamp was a Copy. I called back in, asked for a Manager. I calmly explained that I really needed her help to get this matter straightened out, believing that she would actually do something as it was the Hyundai **************** which made the mistake on my Title causing me to drive around in an Un-Registered Vehicle for the last month and making multiple phone calls and waiting each time to speak with someone. I was wrong! She was hostile towards me from the time she picked up the line, proceeded to argue with me over every single point--finally telling me to send in the documents (that I already sent in) and start the whole process over again! When I asked for an E-Mail, she told me that Hyundai Motor Finance ONLY USES FAXES? I asked her "WHY" such a large Corporation would only use such old technology? She then exploded with: "I don't own the Company!" She said-"Just send it back in" and then to my utter disbelief HUNG UP ON ME! Not exactly the type of **************** I have come to expect from Hyundai, particularly when THEIR Error has caused me so many problems! I paid them their money--so now they just don't care one bit about fixing their own errors. I have been an excellent Hyundai Customer. **********) ******'s and buying (1) over the past 6 years. It seems that now that I've paid for a vehicle, they don't care to fix their own mistake!

  Business response

  10/03/2022

  Customer submitted a complaint directed to our dealership but it is an issue he is having with Hyundai Motor Finance.  The issue he is having cannot be handled or fixed by the dealer.  This complaint was directed towards Hyundai but was posted on Boch Hyundai for no reason.  Customer has been contacted and he knows its not on the dealer side. 

• Initial Complaint

  05/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my 2011 Hyundai Sonata into Boch due to a sluggish engine back in August of 2021 I believe they replace the wastegate Sollecito but that didn't fix the issue I had to return two weeks later only to find out they should have performed a bearing test since my car was part of the engine recall and the sluggish engine was due to the engine blocker device that was installed in my car putting the engine into safety mode. I requested a refund for the unnecessary work still unresolved. in the meantime, I had my car towed back to them two weeks later as I stated at the beginning of my statement and the car has been there since August 2021. I call twice a month to see the status finally in late November they told me they were going to conduct a bearings test. then in maybe late January or early February, I was told that the engine was approved and ordered. I received another call on April 18 to let me know the engine was input and they could not test it because my battery was dead and would not hold a charge I stated that my battery was not a year old he stated I need to pay him $200 for a battery to test the engine and $700 for the auto body Throttle because it now was not fully operational and need to be replaced. I told him all those parts worked perfectly fine when they took possession of my car in August and that the own report they gave me when I originally bought the car them did not say those parts failed or need to be replaced. Information I received from Hyundai care who I called about this also stated that those items did not fail the bearing test so they could not cover them. I just want my car back with the new engine installed as agreed and all parts working that was working when they took possession. As of today, the car is still with them and they stated if I did not pick it up anything that happens to the car is on me because I am refusing to pick up the car. The car is not fixed they had no idea if the engine is a working engine or defect

  Business response

  06/13/2022

  This vehicle arrived to our dealership on August 9, 2021. It had an engine problem and would not run. It took quite sometime to get the vehicle diagnosed and the engine (vehicle has ****** miles) was warrantied by Hyundai Corporate. After replacing the engine on ******************** 2011 Hyundai Sonata with ****** miles on it, we discovered that the Throttle body is bad and needs to be replaced. Also, the battery will not hold a charge. We offered to the customer that we would replace the battery at no charge because the vehicle sat for so long. However, the throttle body is not related to the engine replacement and the customer would have to pay to replace the throttle body in order to get the vehicle to run properly. The cost of the throttle body repair would be $745.00 plus tax. 

  Customer response

  06/14/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

   

   

  We Boch took possession of my car the auto body throttle was in working order. I received and email from ******* care staying that when the dealership did the bearing test on my car the battery and the auto body throttle did not fail. We Boch did a inspection of my car 2 weeks prior to Aug 8th of *************************************************************************************************************************** working. Cause when the took possession and according to their own reports these item were in working order. I do not feel I am responsible for the battery or the auto body throttle since they were in working order according to me and their own reports. I would like my car returned and in full working order. 

  I have already paid Boch $674 for a unnecessary repair back on July 22 or 29 of 2022.  they charger me for a repair knowing that my car was going into to safe mode due to the engine failing. but instead of doing a bearing test at that time the customer service rep yelled at me and stated she did not have time for this and that she would replace the wastegate and that should fix my problem and is it does not bring it back. At that time they also try to charge me for a part that was covered by the Warranty and I refused to pay and she became very upset with me cause a scene 

  At this point I just want my car back i have been inconvenience and patience long enough. Note i did ask for a refund on several occasion with no reply from ***** or the service manager

   

   

   
  
  Regards,

  *****

   

   

  Business response

  06/14/2022

  This vehicle has ******* miles on it. The car was barely running when it came in for service due to the engine being bad. The test for the engine does not require the car to be driven, so I have no idea whether the throttle body was in working order or not. Because of the high miles on the vehicle and the fact that Hyundai agreed to warranty the engine, this does not give the car perpetual warranty on all other parts. The throttle body is not covered. The customer will have to pay for the throttle body to be replaced if they choose or bring the car else where. We are not responsible for this additional repair. 

  Customer response

  06/15/2022

  I will gladly pick up my care once they can confirm the engine is in working order, no matter how many miles are on my car the warranty for the engine was for a lifetime, and at the time of services in July you did NOT state i need a new Throttle or battery. nor did my battery or throttle fail the bearing test. and if the car was barely working due to engine fail when bought in my car in July why did you charge at that time for a throttle.  since I did bring the car to you prior to Aug 8, 2021. Also, the car was barely working because the engine knocking system had place into safe mode cause the car to barley work. and after you fix my car in July for cause of $674 why was it still barely working?

  My understanding is the throttle may fail for several reason one being dirty fuel filter, contamination or the mass airflow sensor. I am not sure where you have my car sitting for the summer fall and winter and spring so debris may have built ** in my throttle or fuel filter. 

  Again, I ask ***** at **** to Clean the throttle instead of replacing it he said not it need to be replaced. 
  

  I am guessing from Boch responsible this cannot be settle here and I will need to move forward with civil complaint. This has been on going now since April 2022 when they called to let me know the engine was in, but they cannot test it unless I pay them for a battery and throttle.  

  Once the engine is test, I will pick up my car but i need to know that the engine is in working condition. I do not want to pick up my car and have my mechanic fix the throttle they claim is not working to find out later the engine doesn't work, and they refuse to cover it because my mechanic touch it 
  

  So as soon as the engine is test, I will have my car pick up 

  So, if they can confirm the engine is in good working order, I will pick up my car. and regarding the miles the warranty was a lifetime warranty for the engine

  I just want my car back and want to know the engine is in working order 

  
  Regards,

   

  *****

   

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March our 2017 Tuscon started having problems. Looked up the issue and found 3 recalls. We called dealership and they told us to tow it there, and then said it wouldn't get looked at till 7 April 2022. Now they are saying it will take 2 more months. That is 3 months without a car, recalls require a loaner to be given, yet none have been offered. We are paying 400 a month for a car we can't drive. They are doing nothing to remedy the situation.

  Business response

  04/11/2022

  Good afternoon:

  This vehicle is currently in our repair shop. We have determined that the engine has failed and will need a new engine. Hyundai requires certain diagnostics to be performed and results electronically sent to Hyundai before and repair authorization is given. This process is complex and has resulted in a backlog of vehicles in our service department. We are trying to get all of the vehicle that are in this situation diagnosed and authorized as quickly as we can. Hopefully, in the coming weeks we will have more concrete results. Thank you

• Initial Complaint

  04/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2015 hyundai sonata 2.0 t stalled in the middle of the road in the middle of February, i towed the car at boch hyundai dealership Norwood ma And was told that the car would be looked at within three weeks as we are backed up . two months have gone by and the car has not been diagnosed yet let alone fixed .The dealership did not provide a loaner I called Hyundai corporate to complain I told them my car has been sitting at the dealership for two months and I paid out-of-pocket for the rental so far $3000 The car is under warranty as I’m the original owner and I purchased extended warranty when I bought it brand-new in 2015 10 years 100k miles bumper to bumper. Hyundai corporate is refusing to pay for the rental so far as they need the repair order from the dealership which can take another two months and I’m running out of money to pay for the rental. I have called other Hyundai dealerships in the area 20 miles radius And they have told me that if I had dropped the car off at their dealership the car would’ve been looked at within two weeks .

• Initial Complaint

  12/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  November 23rd 2021 dropped my car off 7:50 a.m. to Boch Hyundai service for an oil change never heard from them again until 4:52 PM night before Thanksgiving Nick left me a message saying call him back he will be leaving in a few moments called him back by 5:10 no answer until Monday 11/29/21. Spoke to Nick asked him why it took several days for an oil change no call no hear from them and I was stuck with a rental bill because they refused to answer the phone or return any calls from 11/23 until 11/29 when I asked for help for reimbursement Nick left at me and told me no he did not tell me to get a rental.. they did nothing but a oil change which only takes a few moments I had to go to work at 7:50 a.m. was supposed to get my vehicle back that day never heard from them got stuck with a rental for 4 or 5 days and a big Bill was supposed to leave for the holiday had trip arrangements made and paid for could not leave stuck with my vehicle in the shop and a rental car that was not able to be driven to where I needed to go for the holiday would like to be reimbursed for all damages accrued through the holiday week made an appointment for my vehicle and had to wait for weeks just to get it dropped off on that day was told several times they no longer do loaner vehicles and no longer had a contract with the rental car company I had to do it on my own rental car agent was standing there when I was told my car would be ready same day because the rental agent is the one who asked how long I would need the vehicle told him as soon as they called me that day I would return the vehicle but I never heard from them until Monday 11/29 0ver $600 for a $48.00 Oil Change

• Initial Complaint

  11/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 5/18/2021, I had my 2013 Hyundai Sonata towed to Boch Hyundai after the engine randomly ceased two days before. I was told to check to see if there was a recall and there was After 7 months of waiting, I was told today that Hyundai denied covering the recall because the warranty covered till 120k mileage but the car is at 151 k mileage. Thing is I bought the car from a dealership in Ma with over 120k miles, and I never received an email for the recall. After speaking with a Hyundai CC rep ********* come to find out their system hasnt been updated with me as the current owner. ****** told me that since I purchased the vehicle with 120k+ miles, the warranty shouldve been extended five years and I should've been covered. Hyundai denial case #:18984141 Case # submitted by ****** (Hyundai CC rep) : ********

• Initial Complaint

  11/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I will never buy another vehicle here ever again. Bought a used Hyundai Santa Fe from *********************(sales rep). First of all he lied about the amount of credit checks they would do, lied about the amount of the vehicle. Vehicle price was $15,999 walked out and it managed to become $18,999. I had approval through my bank Navy Federal for 7%, he told me they dont deal with this bank, so being **** and trusting I said ok well the bank they use **************** was 18%. I needed a vehicle and he knew he could take advantage of a young female who likely had no idea how things worked but was super trusting. I now see all the red flags and should have walked away. Well after all that the vehicle was released to me barely cleaned, missing pieces and parts. Mind you I bought the vehicle on Halloween(October 31, 2020), its now November 1, 2021. I have been asking for the missing SD card that should have been in the vehicle for over a year now. Every time I inquire Im told its being ordered, I got a call 1.5 months ago that the chip was in and that I could come have it put in. I get there, check in, wait half an hour for them to come out and tell me they just opened the box and the chip is missing so they need to order a new one and it will definitely be there in a week.Well Ive been calling for the last month and a half and no one is returning my call, they tell me everyone is busy at the moment and will return my call and never do. I'm also owed a $30 check for the inspection that I proved I purchased, that was a year ago. Still no refund for that which I was told was submitted many times by *********************. I have spoken to the district manager, all the managers in sales and service, and NO ONE has resolved this issue thats been going on since I purchased the vehicle. I called again this morning 11/1/2021 and was not able to speak to anyone once again.The lack of customer service and care is non existent here, they just want your money and nothing else.

  Business response

  12/09/2021

  To Whom it may concern, 

  
  we just talked to the customer and she is all set.  There was a small miscommunication and we just explained to her what happened.  We had ordered the ** card a while back and the shipment had came with an empty box.  So we went ahead and ordered another one and it has been on back order.  Customer understands and is satisfied that we contacted her and explained the situation.  We will also get her the refund back for her inspection sticker 

   

• Initial Complaint

  10/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2014 **** F-150 on 1/19/2021 from Boch Hyundai in Norwood, MA. I recently reported that the interior floor on the driver's side of the vehicle was wet. I noticed this after a few days of rain had occurred. I called and reported this issue, brought the vehicle in to be checked. After having the vehicle in their possession for 8 days and me making several calls, I was informed the specialist would not be able to check the issue until 9/1. I picked the vehicle up and brought it back on 9/8. It was found that there was an issue with the driver's side door, which caused the water to enter. I had to pay $324.59 to get the issue repaired because I was told the warranty did not cover water damage. Now I am still having the same issue. It has not been fixed. I called and reported this to Mr. ****** General ******** I am still waiting to receive a call back. I want Boch Hyundai to fix this issue so I no longer have water coming into my vehicle.

  Business response

  10/20/2021

  We have contacted the customer and we have resolved his concerns.  thank you 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩