Complaints

This profile includes complaints for Boch Hyundai's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Boch Hyundai

  391 Providence Hwy Norwood, MA 02062-3932

• 

  Boch Hyundai

  1201 Providence Tpke Norwood, MA 02062

• 

  Boch Hyundai

  391 Providence Hwy Norwood, MA 02062

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to have my vehicle repaired because water is leaking from the rear door on the driver's side. However, the dealership service advisors seem to be intentionally ordering the wrong parts and continually delaying the repair schedule. Presumably, they are waiting for the warranty to expire so that they don't need to fix it. They promised to call me back, but they never did. They continue to lie and ignore their customers.

  Business Response

  Date: 07/26/2024

  Hello:

   

  We understand this customer's frustration with the repair process on his vehicle. Unfortunately, there has been a part availability issue and incorrect parts coming in. We disagree that this customer has been lied to. All we try to do is repair what is broken on the car. As soon as the parts come in that we ordered, the customer will be contacted to make an appointment. 

   

  Thank you,

  *******************************

  Service Director

  Nucar Hyundai of Norwood 

  Customer Answer

  Date: 07/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

   
  I have been visiting the dealership several times since last April for car door water sealing and other repairs. After getting a diagnosis, I waited for over a month and called them first, and they said the parts had arrived, so I made a repair reservation, but they said the wrong parts had arrived, so I made two wasted trips. I received no apology for this. And they said they would call when the parts arrived, but I never received a call during my last repair. They always say they will contact me when the parts arrive, but that is a lie. I have never received a call, nor have I received the correct parts and had the repair completed on the same day.
  

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *************

   

   

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was towed here on or about 12/05/23. I was told a coil connector has been broken "manually" and therefore not covered under warranty but will need a new control harness ($4,000). My vehicle has only been looked at by Hyundai in **** and now in Norwood. I cannot figure out why they would not fix this under warranty if it was done manually, as it had to have been a Hyundai tech at one of these locations. I have been attempting to get this resolved since then, with no resolution. They will not provide me with a loaner while they wait for a solution. I've been without a car unable to get to work for nearly a month now.

  Customer Answer

  Date: 01/02/2024

  I have not heard from the business in response to my complaint. They currently still have my car with no resolution. 

  Business Response

  Date: 01/03/2024

  Hello:

   

  This vehicle is currently in our ******************* The issue with the vehicle is a broken connector that plugs in to one of the ignition coils. The vehicle is out of manufacturer warranty. A resolution to this concern is for the customer to authorize the repairs or bring the vehicle to the repair facility that they believe caused the damage. Thank you

  Customer Answer

  Date: 01/03/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  The vehicle is still in Hyundais ******* mile warranty. Im told the only reason this is not being covered is because it had to have been broken manually. This is a piece inside the engine, that a consumer would not be fiddling with. Hyundai technicians are the only people to have possibly damaged this. I have been told because it was a Hyundai Tech, Nucar can request a goodwill payment, as Pride Hyundai cannot work on the car and its Hyundai costumer service that sent my car to Nucar. I have been without a vehicle for a month now, unable to get to work! I need this issue resolved. 

  Business Response

  Date: 01/03/2024

  Hello:

   

  The wire harness is not part of the Powertrain which is the only components that are still under the ******* mile warranty. 

  Customer Answer

  Date: 01/03/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  I have been told a number of times that the wire harness would be covered under the warranty if not for the fact that it was broke  manually so the fact that it is not covered is new information to me. However even with that I have been told Hyundai could offer a goodwill fix with the proof Ive provided that only Hyundai technicians could have damaged this piece. Under Mass Law 940cmr5.05(8) Hyundai should be picking up the cost of this fix. As it is unfair practice for the consumer to pay the price for a technicians error. 

   

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/01/2022 I brought my Hyundai to be serviced by the dealer. I was having multiple issues with my car like oil consumption, acceleration issues, it was shaking while idled. My car is still covered under the power train portion of my extended warranty. The extended warranty had the dealer break down my engine and find the problem. Comes to find out I need a whole new engine and my engine extended warranty is telling the ********* has been denied but the adjuster that came out did not take a single picture of my car. I have sent proof my oil changes. It has been 2 months with no resolution to this problem and me without a car. I need my car fixed at my extended warranties cost that I pay for monthly

  Business Response

  Date: 01/31/2023

  January 31, 2023

   

  Good morning:

  The customer's vehicle is currently in our service department. It does need an engine. The customer has an extended warranty that is not supplied by Hyundai. The company is U.S. Warranty. Currently, the claim is in limbo awaiting the warranty companies decision on covering the repair. We have done everything the company has asked us in terms of complete tear down of the engine. Unfortunately, the customer and ********************** are at the mercy of the extended warranty company and cannot move forward with the repairs until authorized. Thank you. 

   

  *******************************

  Service Director

  Boch Hyundai

  Customer Answer

  Date: 02/10/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  
  FAQ

   

   This does not solve my issue. I bought this car 2 years ago from this dealership and now my engine has completely died. I also bought this extended warranty that they sell for these types of issues and the warranty company is denying my case and not willing to cover it. Why sell a warranty company that is not going to help your customers. I expect someone to help solve this issue and get my car back to me. I have been without a car for over 2 months now without a loaner from the dealer because they have so many cars out being serviced there are none available which should be a sign that there is clearly something wrong manufactural with this companies cars  
  
  Regards,

  *******

   

   

  Business Response

  Date: 02/14/2023

  This customer's vehicle is in the shop. It needs an engine and its not covered by Hyundai. The customer has ** Warranty and they declined the repair. I answered the BBB complaint last month but the customer was not satisfied with my answer. This is not on us. This is on the extended warranty company.

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai Motor Finance incorrectly filled out my Title after I purchased my Leased Hyundai ******. So I spoke to my ***************** and sent Hyundai Motor Finance a prepared Original Notarized Affidavit to be signed and notarized by the **************** along with a cover letter specifically requesting that the Original Affidavit be completed and mailed back to me. I also ***** over the information stating that I had just mailed the Originals and need the Originals completed. Almost a month later, what I received was the ***** copy signed and Notarized-though it appears that the Notary Stamp was a Copy. I called back in, asked for a Manager. I calmly explained that I really needed her help to get this matter straightened out, believing that she would actually do something as it was the Hyundai **************** which made the mistake on my Title causing me to drive around in an Un-Registered Vehicle for the last month and making multiple phone calls and waiting each time to speak with someone. I was wrong! She was hostile towards me from the time she picked up the line, proceeded to argue with me over every single point--finally telling me to send in the documents (that I already sent in) and start the whole process over again! When I asked for an E-Mail, she told me that Hyundai Motor Finance ONLY USES FAXES? I asked her "WHY" such a large Corporation would only use such old technology? She then exploded with: "I don't own the Company!" She said-"Just send it back in" and then to my utter disbelief HUNG UP ON ME! Not exactly the type of **************** I have come to expect from Hyundai, particularly when THEIR Error has caused me so many problems! I paid them their money--so now they just don't care one bit about fixing their own errors. I have been an excellent Hyundai Customer. **********) ******'s and buying (1) over the past 6 years. It seems that now that I've paid for a vehicle, they don't care to fix their own mistake!

  Business Response

  Date: 10/03/2022

  Customer submitted a complaint directed to our dealership but it is an issue he is having with Hyundai Motor Finance.  The issue he is having cannot be handled or fixed by the dealer.  This complaint was directed towards Hyundai but was posted on Boch Hyundai for no reason.  Customer has been contacted and he knows its not on the dealer side. 

• Initial Complaint

  Date:05/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my 2011 Hyundai Sonata into Boch due to a sluggish engine back in August of 2021 I believe they replace the wastegate Sollecito but that didn't fix the issue I had to return two weeks later only to find out they should have performed a bearing test since my car was part of the engine recall and the sluggish engine was due to the engine blocker device that was installed in my car putting the engine into safety mode. I requested a refund for the unnecessary work still unresolved. in the meantime, I had my car towed back to them two weeks later as I stated at the beginning of my statement and the car has been there since August 2021. I call twice a month to see the status finally in late November they told me they were going to conduct a bearings test. then in maybe late January or early February, I was told that the engine was approved and ordered. I received another call on April 18 to let me know the engine was input and they could not test it because my battery was dead and would not hold a charge I stated that my battery was not a year old he stated I need to pay him $200 for a battery to test the engine and $700 for the auto body Throttle because it now was not fully operational and need to be replaced. I told him all those parts worked perfectly fine when they took possession of my car in August and that the own report they gave me when I originally bought the car them did not say those parts failed or need to be replaced. Information I received from Hyundai care who I called about this also stated that those items did not fail the bearing test so they could not cover them. I just want my car back with the new engine installed as agreed and all parts working that was working when they took possession. As of today, the car is still with them and they stated if I did not pick it up anything that happens to the car is on me because I am refusing to pick up the car. The car is not fixed they had no idea if the engine is a working engine or defect

  Business Response

  Date: 06/13/2022

  This vehicle arrived to our dealership on August 9, 2021. It had an engine problem and would not run. It took quite sometime to get the vehicle diagnosed and the engine (vehicle has ****** miles) was warrantied by Hyundai Corporate. After replacing the engine on ******************** 2011 Hyundai Sonata with ****** miles on it, we discovered that the Throttle body is bad and needs to be replaced. Also, the battery will not hold a charge. We offered to the customer that we would replace the battery at no charge because the vehicle sat for so long. However, the throttle body is not related to the engine replacement and the customer would have to pay to replace the throttle body in order to get the vehicle to run properly. The cost of the throttle body repair would be $745.00 plus tax. 

  Customer Answer

  Date: 06/14/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

   

   

  We Boch took possession of my car the auto body throttle was in working order. I received and email from ******* care staying that when the dealership did the bearing test on my car the battery and the auto body throttle did not fail. We Boch did a inspection of my car 2 weeks prior to Aug 8th of *************************************************************************************************************************** working. Cause when the took possession and according to their own reports these item were in working order. I do not feel I am responsible for the battery or the auto body throttle since they were in working order according to me and their own reports. I would like my car returned and in full working order. 

  I have already paid Boch $674 for a unnecessary repair back on July 22 or 29 of 2022.  they charger me for a repair knowing that my car was going into to safe mode due to the engine failing. but instead of doing a bearing test at that time the customer service rep yelled at me and stated she did not have time for this and that she would replace the wastegate and that should fix my problem and is it does not bring it back. At that time they also try to charge me for a part that was covered by the Warranty and I refused to pay and she became very upset with me cause a scene 

  At this point I just want my car back i have been inconvenience and patience long enough. Note i did ask for a refund on several occasion with no reply from ***** or the service manager

   

   

   
  
  Regards,

  *****

   

   

  Business Response

  Date: 06/14/2022

  This vehicle has ******* miles on it. The car was barely running when it came in for service due to the engine being bad. The test for the engine does not require the car to be driven, so I have no idea whether the throttle body was in working order or not. Because of the high miles on the vehicle and the fact that Hyundai agreed to warranty the engine, this does not give the car perpetual warranty on all other parts. The throttle body is not covered. The customer will have to pay for the throttle body to be replaced if they choose or bring the car else where. We are not responsible for this additional repair. 

  Customer Answer

  Date: 06/15/2022

  I will gladly pick up my care once they can confirm the engine is in working order, no matter how many miles are on my car the warranty for the engine was for a lifetime, and at the time of services in July you did NOT state i need a new Throttle or battery. nor did my battery or throttle fail the bearing test. and if the car was barely working due to engine fail when bought in my car in July why did you charge at that time for a throttle.  since I did bring the car to you prior to Aug 8, 2021. Also, the car was barely working because the engine knocking system had place into safe mode cause the car to barley work. and after you fix my car in July for cause of $674 why was it still barely working?

  My understanding is the throttle may fail for several reason one being dirty fuel filter, contamination or the mass airflow sensor. I am not sure where you have my car sitting for the summer fall and winter and spring so debris may have built ** in my throttle or fuel filter. 

  Again, I ask ***** at **** to Clean the throttle instead of replacing it he said not it need to be replaced. 
  

  I am guessing from Boch responsible this cannot be settle here and I will need to move forward with civil complaint. This has been on going now since April 2022 when they called to let me know the engine was in, but they cannot test it unless I pay them for a battery and throttle.  

  Once the engine is test, I will pick up my car but i need to know that the engine is in working condition. I do not want to pick up my car and have my mechanic fix the throttle they claim is not working to find out later the engine doesn't work, and they refuse to cover it because my mechanic touch it 
  

  So as soon as the engine is test, I will have my car pick up 

  So, if they can confirm the engine is in good working order, I will pick up my car. and regarding the miles the warranty was a lifetime warranty for the engine

  I just want my car back and want to know the engine is in working order 

  
  Regards,

   

  *****