Reviews

This profile includes reviews for Christianbook's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Christianbook

  140 Summit St Peabody, MA 01960-5156

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  Christianbook

  PO Box 8000 Peabody, MA 01961-8000

Review Details

• Review fromAshly G

  Date: 01/21/2024

  1 star
  As many have stated I to found a charge for a membership on my bank account that I never signed up for. **************** is refusing to issue a refund. I'll be contacting my bank on Onday to have a reverse charge. Very sad I ordered Christmas presents from them and then get slapped with a charge I didn't authorize.
  

  Christianbook

  Date: 01/22/2024

  We're really sorry to hear that it wasn't clear to you that you had enrolled in our Christianbook Rewards program when you placed your order. Before the 30 day free trial period was over, you should've been sent a reminder email alerting you that you were about to be charged, though it's possible that message could have been filtered to a spam or junk mail folder.

  We'll make sure that your account is refunded for any charges relating to your Christianbook Rewards membership.

• Review fromBeth W.

  Date: 01/08/2024

  5 stars
  Im so happy for you getting accredited in may-June last year!!

• Review fromCarmen M

  Date: 01/03/2024

  5 stars
  I have to say I got a lot of my Christmas gifts from Christianbook and I was very happy with the pricing and shipping, I've never had a problem with any of my purchases from years past my family and friends loved their gifts they asked me for the information on where I got them, so awesome great experience.Thank you, Christianbook

• Review fromJennifer G

  Date: 12/27/2023

  1 star
  I expected more from a Christian **** company. We only wanted to return/exchange a planner. We've been customers for so many years and they have really changed. Talking to the 'customer service' representatives is pointless. They are annoyed you have emailed or called in the 1st place and unhelpful from there. When Amazon has a better policy and better customer service why would we continue to shop with people who don't even want to help with a simple exchange? If it's something this small, how would they handle anything bigger or more difficult??

• Review fromGL M

  Date: 11/29/2023

  3 stars
  On 26 Sep 2023, I ordered some materials to place in Christmas gift bags for an appreciation I singlehandedly prepare, provide for, and execute every year (3rd year) since COVID, in honor of my local police department . When I ordered those items in September, they were priced at $10.79 each. I purchased 7 of the items - one for the top two leadership positions and one for the leads of each division. After meeting with the Chief of Police's Administrative Assistant, I decided to order 5 more copies - one for the Sergeants of each shift as well as one for myself so that I may see exactly what I was giving, in its entirety. In order to save money, Because I also cook chili to feed 100+ individuals, I intentionally waited for Cyber Monday in order to get the items at a "Black Friday" rate. Upon locating the item on Cyber Monday, I found that is was listed at 40% off the original price. This is where it gets bad. The item was still the same price as when I bought it in September. However, now it was superficially marked up to $17.99. From $17.99, it was then marked down 40% by an indication of a line drawn through the $17.99 bringing the pricing to the original amount of $10.79 when I bought it in September. Yes, I still purchased the item because it is from my heart to do for people who selflessly sacrifice by leaving their families every time they go to work to protect others'. I was disturbed and disappointed by the practices I have witnessed from the secular environment, but I would never expect such from an organization assigning themselves as ************ I have personally seen tags marked up to the percentage point of deception only to be marked down on the same tag by that percentage amount in order to look like a bargain. I've not heard it second hand but have personally witnessed it. Again, I simply would have never expected a Christian ****** (by name) to follow suit. I still will purchase from them but if I find a more honest ****** to buy items from I will.
  

  Christianbook

  Date: 12/22/2023

  We apologize for any confusion regarding your recent purchase.    The 40% discount applies to the retail price of $17.99, and upon reviewing your order, we confirmed that the correct amount was charged.    Please note that the current offer on our website is $11.99 for the same product.    We hope this clarifies the pricing, and if you have any further questions or concerns, feel free to reach out.    

   

   

   

• Review fromDawn D

  Date: 11/24/2023

  5 stars
  I think they are great, I had a problem, called the company, one of the owners answered, and the problem was taken care of then..

• Review fromStephen W

  Date: 10/25/2023

  5 stars
  Wonderful company that has supplied this ministry with hundreds of ********* books and nearly 200 Bibles. As always, excellent prices matched by the excellent products, and a proven readiness to stand behind each sale. Most impressed. Highly recommended. 5 stars +Rev. *************************** Theological Foundations Ministries ************* ******

• Review fromRomeo F

  Date: 08/22/2023

  1 star
  Signed me up for emails when I've never heard of them hope they get shut down this is unacceptable
  

  Christianbook

  Date: 08/23/2023

  Thank you ****************** for reaching out to us!

  We are sorry to hear that you are receiving unwanted e-mail communications from us. We'd love to assist in removing you from our mailing list however the email address you've provided is not on our mailing list. Can you please confirm both your e-mail address as well as the full email address of the sender so that we can ensure we've reviewed all files.

  Thank you for your assistance,

  ********************

  Customer Service Supervisor

• Review fromAndrea S

  Date: 08/04/2023

  1 star
  Product: Brain Games Bible Crossword Puzzles I cannot believe this company is selling this book while knowing, that not only are the puzzles not Bible based, less than half actually are. This important fact should have been stated in the description, false advertisement... I wasted my time and money on this product and have sent it back to you; all of this was for nothing. Your buyer should be fired, they are obviously only doing their job for the money and couldnt be bothered to check the product. You should be ashamed of yourselves! Clearly honestly and integrity is not present and you have the audacity to have ********* in your company name.No longer a customer ******
  

  Christianbook

  Date: 08/05/2023

  We are very sorry that the Brain Games Bible Crossword Puzzles did not meet your expectations for a Bible Crossword Puzzle book. The online description will be reviewed and more detail added so that future customers do not run into the same issue. A credit for the merchandise cost and that portion of the shipping cost has been issued. Once we receive the return which you mentioned we will refund you for that return postage cost as well. If you have further questions please do not hesitate to contact our *************************** (contact information available on our website) and we do urge you to feel free to use the product review feature on our website to comment or review any product we carry..

• Review fromDana C

  Date: 04/18/2023

  1 star
  On March 30, I ordered a leather Bible, with name, a Bible cover with initials and several study supplies as a gift for my son. All was stated "in stock". Add extra 4-5 days for embroidery. I have received no communication from #Christianbooks I called today to be told their embroidery machine was down their computers are not working correctly and no knowledge of why the Bible was never shipped. Very disappointed in the lack of communication on a 200.+ order that was marked as a gift.
  

  Christianbook

  Date: 06/14/2023

  We apologize for the unfortunate and unusual situation that occurred here. We experienced a network outage which affected our ability to handle orders and communicate with customers during that time, and did our best to offer assistance to customers once we were back up and running. This was a unique situation which has since been resolved.