Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: 12/13/22 & 12/27/22 The amount of money you paid the business: $200 cash for massage services + cash tip What the business committed to provide you: Two 1-hour massages with documentation of completed services and payment receipts. What the nature of the dispute is: The business only provided a receipt for one massage service and claimed the other $100 as a tip, when tips were provided to the business during the second massage. I need documentation of completed massage services. Courteney promised me that she would provide documentation that I can submit for reimbursement of my $200 for the services but hasn't fulfilled her promise even though she's been paid. The insurance requirements for submission of reimbursement include: An itemized bill from the provider of service, listing dates of service, session length, services provided and rate per hour. Whether or not the business has tried to resolve the problem: Courteney has provided two one hour massages, but hasn't fulfilled her responsibility and promise to provide me with documentation for submission to insurance. I chose her business because she uses massagebook.com, which says it is compliant for insurance, billing and FSA/HSA reimbursement. If she cannot provide me with the documents promised for reimbursement, then I want a refund of $100 for the second massage that she hasn't provided documentation for.

  Business Response

  Date: 01/17/2023

  I have added as many screen shots of text message conversation that I can. I have the Massagebook.com files, receipts as well as SOAP notes of his suspicious behavior. This client had been flagged after his December 27th interaction for inappropriate behavior. I seem to be dealing with retaliation in regards to his inability to return to my establishment. I'm afraid he is mentally ill. I have additional images I would like to submit to support myself.