Business Profile

Cable TVs

Breezeline

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB with the use of artificial intelligence, analyzed the complaints on 6/26/2024

BBB shared the findings and recommendations with Breezeline.

The findings appeared to show:
Frustration: Many customers express frustration with recurring technical issues and the need for repeated repairs.
Dissatisfaction: There's a general sense of dissatisfaction with customer service quality and response times.

Confusion: Billing issues suggest customers are often confused about charges or feel they're being overcharged.

Inconvenience: Service interruptions and long wait times for repairs are causing significant inconvenience to customers.

As of May 11, 2025 Breezeline has not provided BBB with a response.

Complaints

This profile includes complaints for Breezeline's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,224 total complaints in the last 3 years.
197 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Breezeline is a horrible company to deal with. The customer service or lack there of should be something they are ashamed of. I called them today due to lack of service. A tree fell down and knocked down the cable lines and electric lines. The electric company came out no problem but Breezeline said they cant come out for a week which is totally unacceptable when you work from home. **************** would not escalate or push for a sooner appointment due to the circumstances. Just sad you cant get a company to help resolve an issue.
Business Response
Date: 04/07/2025
Thank you for allowing us the opportunity to review and address your concerns. We were able to reach an amicable resolution. Thank you.
Customer Answer
Date: 04/07/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
While we did have a technician come out today to put new lines out as soon as they left the service went down multiple times and now it is down and not coming up so we are STILL without service. I cannot get a hold of anyone at customer service or the tech.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 04/10/2025
Attempts to contact *** ******* on two separate occasions have been unsuccessful. I
have provided my direct contact number should she need further assistance. Thank you
Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Breezeline has cut off their internet services 6 days out of 7. Keep saying that they have narrowed the problem down between our pole and the neighbors but instead of replacing the line they just keep cutting it off. For as much as this service costs then it should have been either fixed this problem or totally replace the line.
Business Response
Date: 04/04/2025
Thank you for allowing us the opportunity to review and address your concerns. Thank you.
Customer Answer
Date: 04/04/2025
[A default letter is provided here whi ch indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

****** ****
Initial Complaint
Date:04/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a Internet plan $19.99 monthly for a year with a modem included and autopay enabled. I did all this when I signed up and it was confirmed by the representative who opened my account. First month I get billed $29.99 but I am told that this is normal, then the credit will be applied to my next bill, so I will be charged $9.99. But the next bill comes at $29.99 and it clearly states autopay is enabled, so not only I wasn't credited with the overpayment on the first month but I continued to be overcharged in the second.I called Breezline and was given the run around through 3 different employees and one was contradicting the other, laying the blame on me, then when that was refuted alleging clerical errors, computer malfunctions, etc. The fact remains that I had given these people an authority to withdraw $19.99 monthly from my account, and they are helping themselves of more money.I had written to the CEO of ******, the owner of *********, ************************** to no avail.This company has a long history of sneaky tactics and deceitfully squeezing money out of customers. This should stop and the company sanctioned.I want my money back and for ********* to honor their contracted obligations, including respecting the terms of our contractual agreement. Also NOT to steal money from my bank account.Thanks
Business Response
Date: 04/08/2025
Attempts to contact Mr. ****** on two separate occasions have been unsuccessful. I have provided my direct contact number should he need further assistance. Thank you.
Customer Answer
Date: 04/08/2025
I have received calls from Breezline, *****. I have returned all these calls and there is always a voice message that prompts me to leave my name and number and says I will be called back. Then the process starts again on an interminable loop.
Last call I could not hear a thing. I told whoever was on the other side to call back. Of course they did not.
I frankly do not know what these people want to talk about. This is very simple: I am being overcharged to the tune of $10 a month, just stop doing this and refund me. What kind of conference we need to have about this?
AM

Business Response
Date: 04/09/2025
Another attempt was made to contact Mr. ****** but we were only able to leave a voice message. We advised of the steps taken to address his concern. Mr. ****** in turn left a voicemail stating he wished no further contact. Since Breezline took all of the appropriate measures within it's reasonable control to resolve this matter, Breezeline considers this matter closed and no further action is necessary.
Customer Answer
Date: 04/22/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have answered in a timely manner and provided additional information. The Merchant makes false allegations. The deal was $19.99 per month and I was told that it was all set and will last a year. There is no reason whatsoever to charge 33% more ($29.99). The allegation that this is the customer fault by way of omission is preposterous. Breezeline does this all the time because they are a monopoly in my area. This is super wrong. Furthermore I have called their number 8 times. The routine is always the same, leave your number and we will call you, and they don't.
Matter is not resolved, these people help themselves from my bank account of the amounts of money they please. This is wrong. With a direct debit authority there is accountability and trust, two things Breezeline does not have. The system is oppressive and coercive since without a direct debit facilitiy the bill increases 33%. So Breezeline coerces you into giving them access to your account so they can take what they want.
Business Response
Date: 04/22/2025
I reached a mutual resolution with Mr. ******* This issue has been resolved. Thank you
Initial Complaint
Date:04/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I switched to Breezeline for ***** mbps internet service in December 2024, partially because at the time they were offering a $350 gift card to switch to Breezeline. In March 2025 I received the gift card from the third party processing the cards; however, it was only for $150. I reached out to the third-party company and they said they could only process the $150 as that is all Breezeline authorized. I have called Breezeline on three different occasions, they claim to have put a ticket in and that I should receive a gift card within 7 business days, this has been mentioned twice. The difference in gift card value of $200 has still not been received and it is well past the 7 business days promised.
Business Response
Date: 04/03/2025
Attempts to contact *********** on four separate occasions have been unsuccessful. I
have provided my direct contact number should he need further assistance. Thank you
Customer Answer
Date: 04/03/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as is.
Unfortunately I have not been able to get in contact with Breezeline on this issue. I have left 3 voicemails and have noticed that she left 4. I have attempted to attach the latest voicemail in which the Breezeline representative states the offer for the $350 gift card was from 11/21 to 12/5 and that I was only given $150 as I signed up on 12/6. This 12/6 statement directly contradicts the confirmation email I received and have attempted attach to this case as well showing the order date of December 5, 2024, the email was received at 6:27 pm on that date. Obviously this order date falls within the window of the $350 gift card period of 11/21 to 12/5 stated by the representative on the voicemail.
Additionally, as I was signing up for the service everything said it would include a $350 gift card not a $150 gift card.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
****

Business Response
Date: 04/08/2025
Thank you for allowing us the opportunity to review and address your concerns. Thank you.
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
HORRIBLE customer service! My ******************** service cuts out literally every single day. I call to question about it and am routed to a call center if you can call it that is in a country that does NOT speak English and clearly hates America. Refused to get me someone who does speak English. My service cuts out or does not work every single day. Sometimes for just a few mins or for hours. They STILL.. have not buried the line from the box to my house after months of it sitting on the ground as a trip just waiting. But since I CAN NOT GET SOMEONE WHO SPEAKS ENGLISH to help.. they won't do anything. I want my bill adjusted for the outages, and the line buried now. It has been months. If the company needs to contact me, I request it by email only as they have clearly shown they are unprofessional and cannot speak English. ***********************
Business Response
Date: 04/04/2025
We acknowledge his complaint, we are investigating based on the details he provided, and look forward to resolving the issue as soon as possible.
Customer Answer
Date: 04/04/2025
I do NOT except this response. It is a cut and paste fake response that they give to everyone and they do not follow up on anything or do what they are supposed to do.
My service cute out daily, and the wire from the box to my house, is still just laying on the ground. I have called and emailed them multiple times and they refuse to come out and bury the line. I can not mow my lawn because this line is just laying in my yard. It is a trip Hazard and if someone gets injured because of it I will absolutely sue the company for not following up on their job. The line was installed in January and I was told it would be buried within 48 hours and here we are in April and the line is still not buried.
Business Response
Date: 04/15/2025
Thank you for allowing us the opportunity to review and address your concerns. Since Breezline took all the appropriate measures in its reasonable control to resolve this matter, Breezeline considers this matter closed and no further action is necessary.
Customer Answer
Date: 04/16/2025
Breezeline literally did nothing to correct the situation. They had someone called who was very rude and disrespectful. He threatened me that he would cancel my service.
They did nothing to fix my service. It cuts out daily. They buried my line and trashed my yard doing it. This company then has you call a country that does not speak English and clearly does not like americans.
Initial Complaint
Date:03/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
03/22/2025 I changed my service plan to a higher internet speed, and as of 03/28/2025 I am still not receiving the speed I am paying for. I've been on the phone several times with Breezeline about the issue, and had two service calls to address the problem without any success.
Business Response
Date: 04/03/2025
Thank you for allowing us to review and address your concerns. We are continuing to remain in contact with you until the issues are resolved.
Initial Complaint
Date:03/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told I would be se t a label to return equipment and get prorated month of December.March recieved email saying I would be billed for equipment not returned.I returned the equipment 3 pieces total in one package and got confirmation of only the cheapest ********* they are saying I will be billed for the equipment I returned to them already.
Business Response
Date: 04/01/2025

Thank you for allowing us to review and address your concerns. We are continuing to remain in contact with youuntil the issue is resolved.
Initial Complaint
Date:03/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called and canceled my service on February 20th. I was told I would be credited $51 prorated for early cancellation. Breezeline provided me with a trackable label to return my equipment. The equipment was packaged together, one modem, cord, and two extender pods. The package was mailed on that day. The **** provided a tracking number, it can also be tracked on the Breezeline site. Now, I have received a bill for equipment that has already been returned and I have yet to receive my prorated refund. I have called several times and keep getting told they have not received my equipment return.
Business Response
Date: 03/25/2025
Thank you for allowing us the opportunity to review and address your concerns. Thank you
Customer Answer
Date: 03/25/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

******* ********
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cancelled my service on 2/12/25 was told I had a credit of $57 but have not received the refund. I have called 3 separate times two of which I spoke with supervisors whom claim it was sent out on 3/6/25. To date no refund and no communication other than bills in mail to tell me i have credit but I have no service. I want my refund.
Business Response
Date: 03/24/2025
Thank you for allowing us the opportunity to review and address your concerns. Mr. ******** is aware that
refund is in process and could be 4-6 weeks or less. Thank you
Customer Answer
Date: 03/24/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ***************************** was cancelled on 2/12/25 and it should of been 4 weeks from that date like I was instructed. They didnt even start processing it until the 6th after I escalated it with a supervisor twice. They are giving the run around on this. It does not take 2 mths to refund someone money. I want my refund expedited! This is unacceptable!
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 03/26/2025
We have done our best to assure Mr. ******** that the refund process was begun and is now in progress. Thank you.
Initial Complaint
Date:03/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just received notice via my deceased mothers email, that Breezeline did an ACH transfer of $235.67 from her checking account to pay for a charge for equipment that she NEVER received. I have contacted them about this numerous times!Breezeline claims that this is to pay for two WiFi super pods that were not returned along with a modem after she passed away. They were not returned because she NEVER HAD THEM. I took care of her cable account for nearly a decade before her passing, and there never was a need for, nor did she ever receive any of these super pods, as they claim. Breezeline is notorious for billing for equipment that a customer does not have. I experienced this myself when they continuously billed me for three TiVo boxes when I only had two, and I have a friend who was double charged for two modems for over 18 months! Theyve stooped even lower this time, taking money out of a dead persons account!
Business Response
Date: 03/21/2025
Thank you for allowing us the opportunity to review and address your concerns. Thank you

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Breezeline is NOT a BBB Accredited Business.