Customer ReviewsforTungstenFashions.com

I ordered 4 necklaces when they were having a sale 50% off. TungsgtenFashions sent me 4 necklaces about half the size they were supposed to be. I have talked to customer service explained the issue and keep getting the run around , those necklaces are out of stock but the website shows they are in stock. I'm very disappointed with TungstenFashions!!!****

Hi **** - No on here is giving you the run around.  We simply asked you to send those back to us - so we can can replace them for you.  You stated you received multiple sizes - they only come in one size, so we simply asked you to send them back, so we can fix this for you. Now we get a 1 star review for trying to help you?  SMH - If you need anything at all and if you ever want to send them back to us, we will help you.  If you do, we will also update this response.  We wish you well ****.

I purchased tings rings for my anniversary and still have not received In a communication are tracking information line. It gives you no tracking details. No email response, no return phone calls.I am devastated that I wasted so much money.And feel really hurt That there has been no communication..I feel like I have been scanned. Shame on them .

The customer service is terrible and none responsive. I ordered a ring on 2/7/2022. I sent it back because it was too big and they received it on 3/5. I've called and e-mailed looking for updates only to be ignored. I got a response on 4/22 saying that i wpyld receive it in a week, no tracking information provided. Followed up again, no response. After mentioning that I would make a report to BBB, today 5/9, I've recieved an e-mail stating that it has been shipped. Probably won't receive for another 2 weeks, if then. It's been an exhausting and disappointing experience to say the least.

Hi LaShendra,Not only have we responded to you via email within 1 business day each time, we have also called you. Your mailbox has been full and we are not able to leave any voicemails. Due to the supply chain issues that we and the rest of this country has been dealing with, we have been very upfront with you of the delays. Your shipment arrived today and was shipped out to you, as we promised. We even put a rush on it and it shows to arrive to you within 2 days. If you need anything else, we are always here to help.

I received ONE phone call on 5/10 @ 9:37am, minutes before you responded to this review @9:43am just for the sake of you being able to say "We have also called you but your mailbox is full and have been unable to leave a voice mail." Someone named **** responsed via e-mail on 4/22 saying it has already been shipped and that I would receive it the following week in which I didn't. So, either your team's line of communication is off or you are just blatantly fabricating on what really happened and that's a shame. I was never told about any delays. I work in the supply chain actually so I'm very familiar with the delays and had I received responses in a timely manner and was advised of this I would have completely understood. However, there were dayS and weeks that went by before I received a response. I never received a response within 24 hours. Please do not try to make it as if I'm not being factual, if I need to provide those correspondences I will be glad to do so. Had you responded to me as quickly as you did to this review, this review would not had been made. Right is right & wrong is wrong and in this instance, you are wrong. I did finally receive the tracking number on 5/9, the day I filed a complaint. Thanks.