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Complaint Details
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Initial Complaint
03/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
12/5/2023 Order Yuletide Witches Sticks from *********** 's online shop www.thevelvetlotusshop.com. Order number #****, total $11.66. 12/18 Email ************************************** for ship date. No response.12/20 - **** tracking number received: #******************************.1/12/24 No package movement. Emailed for update. No response. 1/17 Still no movement or response. Email again for refund. Receive an apology saying that she had Covid but does not provide an update on shipment or refund. I reply "Thats ok, if you could please refund my order I would greatly appreciate it."1/25 Still no response so I email saying I feel taken advantage and ask for refund status.2/12 Still nothing. I email a 30-day demand letter. Receive receipt that she viewed it. 2/17 She is extremely active on social media, saying that she is feeling better and working on new products. I comment on her Instagram that I never received my order. She sends me a direct message saying "Hey hun, did you have a question about an order?" I respond "Yes, order #****." She reads it but does not respond. 3/2 I send a follow up message on Instagram to ask about order and she sees it, but does not reply. 3/5 I send a 30-day demand letter reminder that she had a week left to respond. Viewed but no response.3/12 The 30-day demand timeframe up with no action taken by *********** to resolve the matter. 3/15 I comment again on the Velvet Lotus Instagram saying that I would love to buy all of her new items, but since I never got my first order, I can't. She blocks me. I want to reiterate that at no time did I act angry or out of line. I'm an artist myself and have also had a hard time with *****. I completely understand delays and health issues. The lack of communication and the fact that still I do not have a refund is unacceptable. I saw that she responded to someone else that a mass email went about about her having Covid. At no time did I receive that. Please do the right thing.
Business response
04/10/2024
The complainant has received her product. The first parcel was lost in transit and I communicated that to her. I sent out the product again and it was delivered on March 29, 2024 10:12 am in her mailbox. **** tracking number: 420017019300110944102761889809.Initial Complaint
03/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order on Dec 29th. Sent her a message on Jan 12th for an ETA on when it might be sent out. She responded saying she had been sick with COVID but no ETA. I followed ** again Jan 31. She responded a few days later saying she was sick with COVID but she would look into it for me. She responded 15 days later saying she would mail it Mon. She said she couldnt send it earlier because there were storms. I got tracking at this point (Feb 17). Nine days later she still hadnt taken the package to the post office. I tried contacting her 3 times. She finally got back to me saying she was in ***** and shed check when she got back. Days passed and I didnt hear from her. She got back to me after I said I would be getting a refund from my bank. She said she was in the hospital and thats why she wasnt on social media despite me seeing her being very active on Instagram. That was a few days ago and now shes not responding again. I tried posting on Instagram but she deleted my comment. I have been more than patient but at this point this is so shady and has to be a scam. I want a refund and to warn others to avoid purchasing from her.Customer response
03/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************Initial Complaint
01/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order with The Velvet Lotus November 8th. As of January 23rd I have not received the order. I have emailed the seller multiple times and tried contacting her through her ******** business page (where I originally found out about the business) and it has been radio silence. There doesnt appear to be a way to reach her by phone. I pleaded, via email, for her to send the items because they were Christmas gifts. I was always courteous. The only update Ive received, via shop pay, is that the package is ready for shipment. It never left her business location. I ordered from her before and it took a long time, but eventually I opened a dispute and she sent it. I thought maybe, ok, she was having a rough time or something so I ordered again (shame on me, I was fooled twice) and now have to start a dispute through my bank. Buyer beware.Business response
02/24/2024
To Whom This is Regarding,
************************* received her order on January 29th **** at 11:50am on her front door porch.
Here is the tracking number from USPS 420829359334610944102718825913 and above is an attachment to her delivery status from my shop's backend.
I was unfortunately out of touch with my customers for a while because I was extremely sick with COVID. I did send out a mass email
and made a post on my social media websites alerting people that their orders would be late due to illness. I care for my customers
and its upsetting when these things happen but it was out of my control.Sincerely,
Seja ******
The Velvet Lotus ShopInitial Complaint
11/30/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I placed an order on October 18th but outside of the automated email confirming the order, I haven't received any other correspondence or the order. After a month I contacted the show via email asking if she could provide an ETA on when the order was/would be sent, and again, I received no response. At 6 weeks, November 29th, I sent a second email explaining that while I had been patient and polite, six weeks was an inordinate amount of time to wait and that if she didn't respond she was leaving me with no further recourse than to contact the bank and ask them to cancel the sale for non delivery of items purchased.Initial Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a Halloween themed candle from her online store on 09/10. by 10/05 it had not shipped, so I contacted her through email. No reply. I contacted her through Instagram, and no reply again. I reached back out on 10/15 and she replied on Instagram saying that she was currently away from her house but that as soon as she gets home she would ship it right away. Since then, I have contacted her 5 times and she has not replied. I have began commenting on her Instagram posts asking her to please refund me if she's not going to send the candle and she has been deleting my comments. I have screenshots of this. I opened a charge back dispute with my credit card company on 10/22 and on 10/23 I received a notice from **** that she has printed a shipping label and they expect to receive the product. I believe she did this just to protect herself from the charge back, because I check the **** tracking daily and they have still not received the package to ship. Since Halloween has passed, I am assuming it's not coming. I would like a refund, and to protect others from spending their money with this business.Customer response
11/18/2023
I have not heard from the business in response to my complaint.Initial Complaint
02/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have placed two orders with this company. The first one took over a month to receive. The vendor didnt respond to my requests for updates until I threatened to dispute the transaction with my bank; then she claimed she had sent an update regarding a delay in shipping due to supply issues. I placed a second order and have yet to receive any response about the non receipt of my items, although there have been updates to her social media accounts. No refund has been offered, and it has been well over a month. I do not think this is a legitimate company.Business response
03/08/2022
The parcel was lost in the hands of The United ********************** I brought the parcel to the post office on 2/12/22 at 3:17pm in ******* *************. The tracking clearly ****** that it was paid for and left with them, after that there is no information. I reached out to the post office and the buyer about the situation. While waiting for a response from the buyer I received a message from the BBB that they had filed a compliant. I work hard to make sure my customers are well taken care of. Even though this is no fault of my own I am gladly sending a full refund to the buyer with a coupon for savings if they choose to purchase from me again. This is very unusual, I've never had an issue with the post office before. I am currently waiting for a response from them, it has been 3 weeks. Here is the tracking info: 9505513627572043617235 mailed with USPS
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