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Business Profile

Bank

North Easton Savings Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for North Easton Savings Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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North Easton Savings Bank has 18 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I send auto payment this is bank for a mortgage every from my bank monthly. They changed the amount, and my monthly payment arrives they can not process it and mark it as late payment. But they take the money still. And then they report a late payment on credit report which hurts my credit score. The issue here is that they cashed the check from my bank and mark it as late payment. Which is that I made the payment at least, but need to adjust the amount.

      Business Response

      Date: 02/12/2025

      Dear Mrs. **************** are in receipt of your comment through the Better Business Bureau. We apologize for the frustration you experienced when trying to rectify your payment issue. When escrow analyses are run in the spring, they often change the loan payment amount. For borrowers who use automatic payments through outside organizations, it is important to update those payments to ensure that the effect of the escrow analysis is realized. We have accepted your July payment and applied it to your account. Additionally, we have submitted a correction to the credit reporting agencies  to remove the late payment from your credit history. We will send you a letter under separate cover that confirms this update. 

      We appreciate the opportunity to assist you. Please contact the bank directly with any additional questions.

      Kind Regards,
      ******* *******
      VP Compliance Officer

      Customer Answer

      Date: 02/17/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***** ***

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/24/2022, I went to my online banking to transfer money from my savings to my checking account so I could get something to eat, however when I opened my online banking app, my savings account said closed and when I looked at the account, $134.11 was transferred from my account to a delinquent account, with no advanced notice to me, I called and the representative over the phone, was not helpful in anyway she didn't give me a reason no advance notice was given, not a care in the world that the account was open over 5 years ago, or the fact that my direct deposit paychecks go into that account, only thing I was told is I would need to talk with my mom, as she was on the account and that is where is went, I have had issues ever since they merged with *********** about 2 years ago, customer service went out the window, everytime I went into my local branch I was greeted like I was a burden on the workers there, like I was wasting their time or they just had to deal with a customer, I have since opened a new bank account at a new bank and the reception has already been better, I will be moving all my bills out and switching, I am also seeking for the $134.11 to be returned to me, as I was provided no advance notice to the money being withdrawn from my account and my account being closed, this is completely unacceptable

      Business Response

      Date: 11/02/2022

      Before performing a right of offset on an account, the bank makes several attempts to get in touch with the owners on the negative account. These notifications are sent both through online banking, as well as letters sent to the address on file. Included in the notifications are a courtesy reminder letter, a second courtesy reminder letter, a formal demand letter, a formal demand with fresh start option letter, and an account closure letter.  For privacy reasons, I cannot include exact copies of the notices and demands. Our policy allows 45 days to bring a negative account positive before performing a right of offset. If the owners on the negative account have other accounts with North Easton Savings Bank, the money will be transferred, and these details are included in the letters. After reviewing this complaint, as a courtesy, we have reopened the account and refunded the funds. I attempted to contact ************************* on 10/26/22 but his voicemail box was full and I was unable to leave a message. I called back on 10/28/22 and again on 11/2/22 and left voicemails but did not receive a call back. I would recommend to ************** that he close this account and open a single account. I can be reached at ************ with any questions.

      Thank you,

      ***********************

      FVP Retail Banking 

    North Easton Savings Bank is NOT a BBB Accredited Business.

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