Complaints

This profile includes complaints for Devoted Health, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Devoted Health, Inc.

  221 Crescent St Ste 202 South Waltham, MA 02453-3425

• 

  Devoted Health, Inc.

  PO Box 211037 Saint Paul, MN 55121-2437

• 

  Devoted Health, Inc.

  60 Pineland Dr New Gloucester, ME 04260-5124

• 

  Devoted Health, Inc.

  20405 State Highway 249 Ste 325 Houston, TX 77070-2893

• 

  Devoted Health, Inc.

  2801 SW 149th Ave Ste 100 Miramar, FL 33027-4166

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Devoted food and home card is a joke.You cannot use it for anything.Everything I need is excluded.No pet food, no gasoline.Went to the grocery store the other day and it didn't pay for anything.I was so humiliated

  Business Response

  Date: 08/23/2024

  Hi *****,

  
  I apologize our Food & Home card is not meeting your needs. The Food & Home Card is a monthly allowance that allows you to purchase groceries, pay for utility costs, and/or pay for rent or mortgage costs. 
  You can use your card at a participating grocery store or shop online with a participating retailer. Visit *********************************************** to search for stores near you. 
  You can only use your card at participating stores not at convenience stores, restaurants (including fast food), or gas stations. You can buy any food you choose, but certain items arent included like alcohol, baby formula, pet food, or household goods like paper towels.
  On your Devoted Choice Plus Pennsylvania PPO plan, you have a $100 monthly allowance. You can spend your allowance all at once or use it throughout the month but you can't roll over any unused allowance to the next month. Devoted Health will automatically add more money on the first of each month.
  I see that youve been able to utilize the Food & Home card on a monthly basis. Please reach out to me at **************************************** if you have any questions or if I can help with locating additional participating stores. 
  

  Thank you for your feedback, 
  *****************************
  Sr. Complaint Mgr
  Devoted Health 
  

  
  

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/9/24 we received a check from Devoted Health for one of our practice members of $9.00.The bank said Devoted needs to " release the check to us", I have called multiple times to get a new check issued. Every time I call, i speak to a different *** that has no idea what they are doing or how to help. The response ends up being the same each time " a new check will be issued to you in 30 days" The last time I called, I was told that we were denied a new check . This insurance company is breaking the law by not paying providers in network with them

  Business Response

  Date: 08/22/2024

  Hi ******,

  I apologize for the delay and time spent. 

  On 08/19/2024, I let you know via email that a new check was sent on 08/16/2024 in the amount of $9.00. Please keep in touch with me at **************************************** until you are able to successfully deposit the check.

  Best,

  ************************;
  Sr Complaint Manager
  Devoted Health   

   

  Customer Answer

  Date: 08/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified with a letter on July 29 that I was now enrolled in devoted health care HMO starting August 1. This meant that my current Aetna policy would get cancelled. I did not enroll in this plan. I called them on 7/29 and complained and told the to cancel this policy. They called back on the 30th to ask if I really wanted to cancel. I told them yes and asked them how this happened. The lady couldn't answer and couldn't find an application for me on file. On 7/31, I am still fighting with them to cancel. I did notify ******** concerning this issue.

  Business Response

  Date: 08/03/2024

  Thank you for bringing this to our attention **************, I sincerely apologize that you were enrolled without your consent and I'm sorry the inconvenience. You were cancelled from Devoted and returned your previous plan with Aetna with no lapse in coverage. We are investigating the agent that enrolled you with Devoted and will provide corrective action if appropriate. If you have additional questions or would like to discuss the matter further, please contact me directly at **************************************************. 

  Best,
  *****************************
  Sr Complaint Manager
  Devoted Health
  
  

  Customer Answer

  Date: 08/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:07/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Devoted has informed me for seven months that I will receive $164 for the give back program. It was supposed to take four months to receive the money. To this day I have not received any monies.

  Business Response

  Date: 07/12/2024

  Dear **************,

  I'm sorry for the delay with your ************** Giveback. Thank you for taking my call today and talking through the issue. We verified that CMS (Centers for ******** & ********* accepted the Giveback transaction and notified the ****************************** (SSA) when you enrolled effective January 1st, 2024. As the issue appears to be a delay between CMS and SSA, we have opened a help desk ticket on your behalf. Please look for the credit in your upcoming SSA check and you can contact me directly at **************************************** for questions or updates. 

  Take care,
  *****************************
  Senior Complaint Manager
  Devoted Health 

   

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The debit card issue to me by Devoted health insurance, has not worked for last 5 months, I have spend long hrs with customer service ( least 12 times) and had no good result. I even wrote 3 times to the *** ********************* of the company and he had no curtesy to respond back. Here is my story I didnt receive the $ ***** debit card in *******.called them end ******* and received on 7th February. Tried to use it at CVS, ******* and didnt work. Called again and again nothing happened . Tried in March April and May . Still the same story. I have tried to call and even to emailed to ***. Still no response. This is **** and I have lost $ ******. Tried. The. Card recently and had no luck.

  Business Response

  Date: 07/03/2024

  Dear ****************,

  I sincerely apologize that you have been unable to use your Food & Home Card benefits as intended.  We strive to make our benefits easy to use and we want our members to take full advantage of all benefits offered through Devoted.
  As you know, the Food & Home Card is a benefit card with an allowance that lets you purchase groceries, pay for utility costs, and/or pay for rent or mortgage costs at participating locations. You can spend your allowance all at once or use it throughout the month but you can't roll over any unused allowance to the next month. Devoted Health will automatically add more money on the first of each month.
  On 02/02/2024, you let us know that you had misplaced the Food & Home benefit card and you were mailed a new card. You confirmed that you received the new card on 02/07/2024. You reported instances of inability to use the card on 03/27/2024, 03/31/2024 and 05/01/2024. On 05/16/2024, you spoke with the plan and confirmed receiving a new card due to issues with the previous card. I see that you were able to use your current Food & Home Card to make purchases on 06/01/2024. As a result of your inability to use the card on the dates mentioned above, we have credited you an extra $100. You will have $150 to utilize by 07/31/2024. 
  

  Thank you for bringing this issue to my attention. If you are still having issues using your card or have additional questions, please contact me at **************************************************.

  
  Best, 
  *****************************
  Sr. Complaint Manager
  Devoted Health    

  
  

• Initial Complaint

  Date:06/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Devoted ******** Advantage Plan Health Insurance. Their benefit package says they cover the cost of an annual eye exam. I scheduled an eye exam with one of their in network providers. Before having this exam I called Devoted and spoke with a representative asking whether the eye exam was fully covered. I got the representative's assurance several times that the exam was fully covered. I also checked Devoted online to see if this exam was fully covered and the answer was yes. After having the ordinary annual eye exam on June 5, 2024, on June 9, 2024 I received a denial of claim from Devoted. After speaking with a representative who had difficulty understanding why the claim was denied, she finally told me because Devoted required that one part of the exam be provided by an Ophthalmologist rather than an Optometrist. ***** told me that before the exam when I called Devoted. I asked the representative on June 10 where was the requirement written. She checked policy, benefit documents and records and could not find anywhere in Devoted's files any mention of such a requirement. This is not the first time I've had problems with Devoted. It is an ongoing issue of one kind or another. In February I was suddenly and unexpectedly faced with a huge deductible that had never been the case before. I have felt repeatedly broad sided by this company and after doing such extraordinary due diligence (which should not be necessary) because I have no reason to trust them, I don't know what more I can do to be safe with this company.

  Business Response

  Date: 06/20/2024

  Dear ************, 
  I sincerely apologize for your experience. One of our Complaint Specialists reached out and spoke to you today (06/20/2024) to review the service provided on 06/05/2024 and offer assistance with the next steps. As discussed, refractions are covered as part of a routine eye exam but not as part of a medical exam which can be found on Pg 118 & 134 of your Devoted Core Tampa HMO Evidence of Coverage document. 
  That said, we expect our ************** Guides as well as our Network Providers to provide accurate information and Im sorry if we fell short. Im glad to hear you will pursue the denial through an appeal. Once received, I will monitor the appeal and we will provide a written response as soon as possible. Thank you for taking the time to provide feedback and we will use this as an opportunity to make improvements moving forward. 
  Warm regards,
  *****************************
  Sr Complaint Manager
  Devoted Health
  
  

  Customer Answer

  Date: 06/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Ghyontonda

   

   

• Initial Complaint

  Date:05/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a health care provider. I do not bill insurance companies, my patients pay me and I provide a bill that they can then submit to their insurance provider. Devoted Health Care has unanimously decided that I am in their network and subject to their billing processes. They have also posted my name, address and personal cell phone number on their website. When I called to correct this, I was told there is no one that I can speak to about any of this and they refused to remove my personal cell phone from their website. They stated that they have a contract with me through ASH. *** aknowledges that they have no such contract. They are harrassing me because they do not want to disclose to their client how little they are willing to reimburse for my work.

  Business Response

  Date: 05/18/2024

  Dear ******************, 
  I apologize for the incorrect network listing. American Specialty Health (ASH) confirmed you were removed from their network in February 2023 and reported Devoted did not receive notification. I am working in coordination with *** to remove your information from Devoted Healths website. I sent you an email and will follow up once your information is removed. 
  Thank you for notifying us and were sorry for the inconvenience,
  *****************************
  Sr Complaint Manager
  Devoted Health
  
  

  Customer Answer

  Date: 05/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I continue to be listed, along with my personal cell phone number, on their website. There has been no communication about how they will reimburse my patient. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Roz

   

   

  Business Response

  Date: 05/30/2024

  Dear ******************, 
  
  On 05/24/2024, I emailed *********************** advising that your information was removed from the Devoted provider website (*****************************************************). As of today (05/30/24), we do not show your information listed. Our provider data team confirmed as well. If you have screenshots or documentation showing otherwise, please send them to ****************************************. 

  If you have a patient who was a Devoted member at the time of service that needs reimbursement, please send the bill or the member's contact information to **************************************** so we can get the member reimbursed. 
  
  Thank you,
  *****************************
  Sr Complaint Manager
  Devoted Health

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Devoted Health Insurance is ripping off it's clients. Thy issue a benefits card that you are supposed to be able to use " At ANY grocery or gas station that accepts their **** Debit card" ( Page 34 Devoted Health plans Summery of benefits 2024) .If you use the card as proscribed Devoted has the card canceled leaving the user with the bill.Out and out FRAUD!

  Business Response

  Date: 05/10/2024

  Dear *******,
  We sincerely apologize for your experience as a member of Devoted Health. We want our members to take full advantage of all benefits offered through Devoted. Unfortunately, the Food & Home Card benefit is only available at participating retailers.  

  
  The Food & Home Card is a benefit card with a $225 monthly allowance that lets you purchase foods through participating grocery and other retail stores, pay for utility costs, and/or pay for rent or mortgage costs. To find participating retailers, visit  devoted.com/food-and-home. For utility, rent, or mortgage payments, your provider must either be in our vendor's network or must accept credit card payments. You can find this literature in the Devoted Dual Plus Colorado HMO-POS D-*** Evidence of Coverage and the Summary of Benefits. Please see Pg. 87 in the Evidence of Coverage and Pg. 25 in the Summary of Benefits. 

  
  According to our records, you were able to successfully utilize the benefit in January, February and March 2024. Thank you for your feedback, we are always looking to expand our network of Food & Home benefit providers. 

  I see you are no longer a member of Devoted as of May 1st, 2024 but if you have any questions, please feel free to reach out to us by phone at ************** (TTY 711) or text us at ******. Our guides are here by phone Monday to Friday 8am to 8pm, and Saturday 8am to 5pm.

  
  Kind Regards,
  *****************************
  Sr. Complaint Manager
  Devoted Health
  

  
  

  Customer Answer

  Date: 05/13/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:01/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently started on December 2023 with Devoted health plan and I was told no premium was required and Ive had 2 payments of $160+ taken from my last 2 SSA RETIREMENT deposits I need to know whats going on? *** tried to call to cancel them and get the transferring to another ***** then the long wait and finally the dropped call.

  Business Response

  Date: 01/31/2024

  Dear *********************,

  Thank you for taking the time to contact us and I'm sorry for any inconvenience caused by what is a very common misunderstanding.

  I reviewed your plan to see if you had a monthly plan premium in 2023 or if you have a monthly plan premium in ****. In reviewing the 2023 evidence of coverage (***), which explains whats covered under your plan, your rights and responsibilities, and your cost share for covered services under your plan, it shows that you did not pay a separate monthly plan premium for our Core *********** (HMO).

  I also reviewed the **** *** and it shows that you do not pay a separate monthly plan premium for our Core *********** (HMO).In the *** under Chapter 1 Section 4, it explains your monthly costs for our Core *********** (HMO may include the ******** Part B premium, a Part D late enrollment penalty (LEP), and/or an income related monthly adjusted amount (IRMAA). ******** Part B and Part D premiums differ for people with different incomes. In the *** under Chapter 1 Section 4.2, it explains the monthly ******** Part B premium. Many members are required to pay other ******** premiums. You must continue paying your ******** premiums to remain a member of the plan. This includes your premium for Part ** It may also include a premium for Part A which affects members who arent eligible for premium free Part A.

  I reviewed your billing history with us and we show that you do not have a monthly premium for our plan and youre not being charged a LEP for not having Part D drug coverage. The $160.00 youre referring to is your ******** Part B premium. More about the ******** Part B premium: per www.cms.gov, each year the ******** part B premium rate is determined according to provisions of the Social Security Act. The standard monthly premium for ******** Part B enrollees will be $174.70 for ****, an increase of $9.80 from $164.90 in 2023. The increase in the ******************************************************************** health care spending. If you have a ******** Advantage plan, such as ours, or if you have Original ********, youre required to pay the ******** Part B premium. If you contact Social Security to opt out of ******** Part B, youll no longer be able to have a ******** Advantage plan with us, as its a requirement to have Original ******** Parts A and B in order to enroll into a ******** Advantage plan. The only way to get assistance with your Part B premium each month is if youre enrolled into a ******** Advantage plan that has assistance with the Part B premium reduction, or if you qualify for certain levels of ***************** is a joint Federal and state government program that helps with medical costs for certain people with limited incomes and resources. Some people with ******** are also eligible for ********* You can contact your states ******** program to see if you qualify.

  Your states ******** program is called ***** Health and ************************** Their phone number is ************** and theyre available Monday through Friday from 8:00 a.m. to 5:00 p.m. You can also visit their website at *************************************************************************** write to them at: ***** Health and ***** Services Commission, *******************************************************, ******, ** 78751-2316.

   I reviewed our website (www.devoted.com) to see if we have any plans in your area that offer the ******** *************** (reduction), and in **** we do not offer any plans that would give you the assistance with the ******** Part B premium. There are certain times of the year where you can change plans. The annual enrollment period (AEP) is from October 15 through December 7 every year. During this time you can make changes to your plan. Outside of AEP, youd need a special election period (SEP) to change plans, such as low income or a change in residence. Any changes made during AEP will take effect January 1.The ******** Advantage open enrollment period (OEP) is for individuals enrolled in a ******** Advantage plan. The ******** Advantage OEP is from January 1 through March 31 of each year. This election period allows a beneficiary enrolled in a ******** Advantage plan a one-time election period to do one of the following: 1. Switch to a different ******** Advantage plan, 2. Drop their ******** Advantage plan and return to Original ********, 3. Sign up for a stand-alone ******** Part D prescription drug plan (if they return to Original ********). The election will be effective on the first of the following month. That means the plan you switch from will terminate at the end of the month you make the election in and the new plan will start the first of the following month. If you choose to leave your ******** Advantage plan and go to another ******** Advantage plan or to Original ********, please make sure that you sign up for a plan that includes prescription drug coverage or sign up for an individual prescription drug plan. If you dont have a ******** drug plan or a plan thats as good as ********s drug plan, you may get a late enrollment penalty (LEP). A LEP may be assessed if you go ************************************************************** creditable drug coverage.

  We understand that this is complex, and am going to have one of our ************** Guides reach out to see if there is anything we can further clarify.

  Best,

  *********************

  Director of Member Experience

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I contacted devoted few weeks ago about my social security extra help. That my extra help is going too full extra help in ****. Now they just changed me like 87.cents for one of my prescriptions. They said in **** will charge me like **** for same prescription??? So I feel like I'm getting screwed???

  Business Response

  Date: 01/09/2024

  Dear *******,

  We apologize for the frustration you experienced in trying to obtain the information you need about our plan Duo Plus **** HMO. We take your feedback seriously and surfaced it to the team. We understand the importance of transparency and work hard to provide clear, accessible information to our members. So thank you for sharing that you had trouble finding this information via mail without the need to speak with a sales agent. 

  One of the supervisors from our Telesales team is going to reach out to you to make sure you receive the information you're looking for, and to address any other concerns.

  Thank you for bringing this to our attention, and we look forward to addressing your needs and providing the information you require.

  Sincerely,

   *********************

  Director of Member Experience, Devoted Health

  Customer Answer

  Date: 01/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************