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Business Profile

Garbage Removal

Leboeuf Rubbish Removal, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill for $104.00 for extra trash pick up. I initially called and emailed on May 31st to let them know I had extra trash to pick up, please bill me. I did not receive a trash pick until June 21st. My last pick up was May 24th due to missed pick up. When I called on June 21st to get my trash picked up I reminded the dispatcher (**** or ****) that when I had called 2 weeks ago I had extra trash, the dispatcher told me just put all the trash out, we will pick it up no extra charge. Then I week later I get a bill for $104.00. I spoke to the owner and **** on 7/25/23 and they ***** denied that there employee told me that and I was lying because they would never say that, and **** said I had a party or cleaned out my basement and put extra trash out to abuse them. He also said he does not have time to listen to my complaint because it is what it is. I was absolutely appalled and disrespected. At that **** explained they are charging me for 20 - 30 gallon bags because thats what the picture looks like its about that many bags. I will not pay for a courtesy that there company extended and then reneged for whatever reason. I will also not pay for 20 - 30 gallon bags which my trash bags are only ********************************************************************** for and did not display on the bill. When I asked the owner **** he said he didn't have time to look at the bill to give me the accurate price. He was rude and disrespectful, no regard for his customers that make his business. I have attached some of their reviews that will back up what I am saying about the owner and their service.

    Business Response

    Date: 08/16/2023

    May 21 customer received regularly scheduled, every other week  trash pickup @7:39 am

    June 7 @7:40 am trash was not at the road ,cart was full up at the garage.

    June 14 10:36 received email regarding missed pickup. . Unfortunately the truck went through 7:36am.

    June 21 the regularly scheduled pickup 7:40 am the driver emptied the *********; he refilled the cart and took an additional 20 bags. Which appeared to be from a graduation party.

    ***** did call the office and spoke to everyone in great length regarding this extra trash.

    We took into consideration her trash not being out one week , however there was an extraordinarily large amount of trash for just one missed pick up.

     All the employees at LeBoeuf Rubbish took the time to listen to ***** and tried to explain reason for this charge.

    Every one of us at LeBoeuf Rubbish removal we do appreciate our customers and are very proud of our reliable service. 

    Customer Answer

    Date: 08/16/2023

     
    Complaint: 20373808

    I am rejecting this response because: the company is not taking into consideration that May 21, 2023 to June 21, 2023 is a month worth of trash plus the extra trash that they extended courtesy to pick up the cost, but refuse to admit one of their employees agreed to. They cannot confirm they picked up an additional 20 bags of trash because that was a month worth of trash, and when I asked no one could confirm just a picture was sent to me, and actually the owner said he didnt have time to look into it for me. This company is being dishonest and they are not living up to their model. I am not responsible for employees mistakes. I am also not paying for dishonest gain by your company. It was a month worth of trash and the extra trash was not an additional 20 bags that was initially put out, you guys are not being honest.

    Sincerely,

    *********************

  • Initial Complaint

    Date:10/17/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fees un disclosed $45.00 suspension Fuel surcharges Late fee Business owner refuses to send paper billing.Business owner talks over you yells at you and acts in an abusive nature when you call to complain. I do have email proof to validate this complaint.Business owner refuses to remove trash bin with in timely manner and insists on charging a removal fee of the business personal property. This is upon request of cancelation of services due to un lawful in warranted fees that are non disclosed and agreed upon with the customer.

    Business Response

    Date: 10/20/2022

    DUE DATE,LATE FEES AND SUSPENDED SERVICE FEES ARE CLEARLY PRINTED ON EVERY BILL EVER SENT, TO ALL CUSTOMERS. MANY PEOPLE GET PAPER BILLS, MOST TAKE ADVANTAGE OF THE $12.00 DISCOUNT FOR E=BILL ONLY AND THE $14.00 DISCOUNT FOR AUTOPAY. TRASH BINS ARE DELIVERED AND REMOVED WITHIN A ***** WE DO NOT SEND A TRUCK TO EVERY TOWN IN THE ***** EVERY DAY OF THE ***** THEY ARE DONE BY GEOGRAPHIC AREA. CART REMOVAL FEES ARE DISCLOSED ON THE ORIGIONAL PAPERWORK SENT TO ALL CUSTOMERS TO DEFINE TERMS AND CONDITIONS. AN EMAIL NOTICE WAS SENT TO ALL CUSTOMERS IN JUNE EXPLAINING THE NEED FOR A TEMPORARY FUEL SURCHARGE UNTIL FUEL PRICES BECOME STABLE. EVERYTHING HAS ALWAYS BEEN CLEARLY DISCOSED. WE DO NOT REQUIRE A CUSTOMERS PERMISSION TO CHANGE FEES AND RATES. AS COST GO UP WE HAVE TO AS WELL OR WE WOULD BE CHARGING PEOPLE LESS THAN WE PAY. SOMETIMES A CUSTOMER CALLS AND SAYS MANY INCORRECT THINGS AND ALLOWS NO OPPERTUNITY TO RESPOND OR CORRECT THE ***** SOMETIMES CUSTOMER HAS TO BE SPOKEN TO ABRUPTLY OR ***************** UP ON SOMETIMES DEPENDING ON HIS BEHAVIOR OR THE LACK THERE OF.WE ALWAYS DISCLOSE ALL IMPORTANT INFO IN WRITTING BUT NOT EVERYONE READS IT CAREFULLY OR AT ALL JUST AS MANY DO NOT LISTEN TO WHAT HAS BEEN SAID IF THEY EVEN ALLOW ANYONE TO RESPOND TO THERE OBJECTIONS. SOMETIMES A CUSTOMER IS SO OBSEST WITH GIVING US A PIECE OF HIS MIND, HE FAILS TO LISTEN TO A REASONABLE REPLY TO THE QUESTIONS HE RAISED.

  • Initial Complaint

    Date:06/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    decided to go with another hauler, paid the **** ,except the removal fee, of 70 dollars..and some cert letter thing for 7.38...spoke with some guy named *****....and was told it was in the contract that there was removal fees....i said i would gladly pay the fees , if i was sent a contract with my signature on it...stating there is a fee for the cart removals...and stated , i would be happy to pay the fee for the contract, signed by me , to be mailed to me...instead , *****, refused to send the contract...( because there isnt one)...and said he will present it to the court, when he files against me.....

    Business Response

    Date: 06/15/2022

    THERE IS A $35.00/ CART TRUCKING *** FOR CART REMOVALS. WE ARE IN THE TRUCKING INDUSTRY AND CHARHE FOR TRICKING WHEN CUSTOMER REQUEST IT. THE ONLY EXCEPTION IS IF OUR TRUCK BREAKS A CART WHILE IN USE, WE DO NOT CHARGE THE CUSTOMER TO REPAIR OR REPLACE THE ***** WHEN CUSTOMERS MOVE OR CHANGE PROVIDER THEY DO SO FOR THERE CONVENIANCE SO THEY ARE RESPONSABLE FOR THE TRUCKING. THAT IS HOW COURTS RULE ON THE MATTER. WHEN A CUSTOMER REFUSES TO PAY FOR THE SERVICE HE HAS REQUESTED WE DO NOT PROVIDE ADDITIONAL SERVICES THAT HE WILL LIKLEY REFUSE TO PAY FOR AS WELL. WE DO SEND A CERT.MAIL RRR TO VERIFY ADRESS THAT IS REQUIRED BY THE ****** THE *** IS BILLED TO CUSTOMER. IF THE CUSTOMER THINKS WE ARE BREAKING A LAW HE SHOULD REPORT IT TO THE ATTY.GENERAL, THEY WILL PUT US IN JAIL FOR A CRIME. WE PLAN TO ADVERTISE FOR DRIVERS TO REMOVE CARTS FOR FREE, PERHAPS THEY WILL WORK FOR FREE AND BY THERE OWN TRUCKS.

    Customer Answer

    Date: 06/17/2022

     
    Complaint: 17312857

    I am rejecting this response because: there is nothing stating a ***** cart removal fee per cart...again show me a contract...that has my signature on it .....and i will be happy to resolve this matter..you keep saying that i wont pay for you to send my a contract signed.....and thats perfectly fine....upload it here...signed by me ( its Free) when i see the contract, i will pay for the fee.

    Sincerely,

    *************************

    Customer Answer

    Date: 07/06/2022

     
     
    Complaint: 17312857

    I am rejecting this response because: there is nothing stating a ***** cart removal fee per cart...again show me a contract...that has my signature on it .....and i will be happy to resolve this matter..you keep saying that i wont pay for you to send my a contract signed.....and thats perfectly fine....upload it here...signed by me ( its Free) when i see the contract, i will pay for the fee.

    Sincerely,

    *************************

Leboeuf Rubbish Removal, Inc. is NOT a BBB Accredited Business.

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