Reviews

Review Details

• Review fromAXEL R

  Date: 02/07/2024

  1 star

  AXEL R

  Date: 02/07/2024

  Trying to charge a cancelation fee.. when I never agreed or was made aware of a claimed contract. After 2 and half years service I found a better company for 2 bins less money than what leboufe were charging for 1 bin it's no wonder why they have poor ratings. I called and canceled them told them I no longer needed their service, and they are trying to charge me 180 dollars for canceling.. lol... they ain't getting a penny I paid 3 months in advance. They can keep the change.. stay away from this company...

  Leboeuf Rubbish Removal, Inc.

  Date: 03/12/2024

  Hello, we apologize for any frustration you've experienced, and we appreciate your feedback. We understand your concern about the cancellation fee. Please give us a call at ************ so we can better understand and address your concerns. We're here to help and appreciate your understanding. Thank you.

• Review fromWilliam S

  Date: 05/30/2023

  1 star

  William S

  Date: 05/30/2023

  I bought a house and leboeufs nasty trash bin was already there from the previous owner so I kept their service. Fast forward a year later, after finding a less expensive trash disposal alternative I called to cancel service. Spoke to a gentleman with no issues. A month later, I get a bill for the next 3 months. I call and spoke to a woman by the name Dawn. I ask why I'm getting a bill after canceling and she actually told me, I quote " GO BLOW SMOKE UP SOMEBODY ELSES ***" and that i was just another customer calling to complain. She actually said that to me. Her name is Dawn. After being verbally assaulted. I explained to her and she reversed the bill and told me to leave the bin in front of the house and that they would come get it the next day, and I need to pay a "pick up fee". I offered to drop it off to them but nope. She said it had to be pressure washed for the next customer and then she laughed and said that it was on me that I didn't ask for a clean bin when I bought the house. I reluctantly paid the fee. 2 days passed with that empty bin sitting in front of my house so I put it up against my garage between my trailer and pickup truck and stored a few bags of trash in it because I never thought they would walk on my property, up my driveway to take the bin. They did just that. I saw him from the window but didn't get out in time to remove my trash from the bin. I immediately called their office and spoke to a woman, I did not get her name. I told her that if she would call the guy that picked it up, I would go get my trash out of their bin. She said " don't worry about it", her exact words, the next day I get a bill emailed for the trash that was in the bin. I have absolutely no problem with the fuel surcharges and increased statements but the customer service and shady business practices are unacceptable with so much competition. Dawn should never be in a customer service position. She seems to be a naturally miserable person

  Leboeuf Rubbish Removal, Inc.

  Date: 01/09/2024

  Thank you for reaching out to us and sharing your experience. We appreciate you bringing this matter to our attention.We sincerely apologize for the issues you encountered during your attempt to cancel service and the subsequent communication. Please know that we hear your concerns, and we genuinely value your feedback. It's important for us to address this situation and prevent such incidents in the future.To rectify this issue, we are discussing with our team to understand the breakdown in communication and customer service. Additionally, we are reviewing our procedures during cancellation processes.We sincerely apologize for any frustration or inconvenience caused. Your experience does not align with our service standards, and we are committed to making the necessary improvements.

• Review fromWally H

  Date: 04/22/2023

  1 star

  Wally H

  Date: 04/22/2023

  After 17 years of ever increasing rates I called to stop the service. They told me they were going to charge me $35 per container to pick them up. $70 total. No contract. Nothing in writing. Just pay us to pick up our property. Cannot recommend.

  Leboeuf Rubbish Removal, Inc.

  Date: 01/09/2024

  Thank you for reaching out to share your experience with us. We appreciate your feedback and the opportunity to address your concerns.We sincerely apologize for any frustration you've encountered regarding the charges for picking up the containers. Your feedback is important, and we want you to know that we hear your concerns.Regarding the fees, we have a nominal charge to cover the costs associated with the return of our property, including driver, vehicle, and insurance expenses. We also understand the budget constraints customers face, and we do our best to minimize additional fees. To address your specific case, we are reviewing our procedures to ensure better communication and clarity during cancellation processes.We apologize again for any inconvenience caused and appreciate your understanding.

• Review fromL. L

  Date: 03/13/2023

  1 star

  L. L

  Date: 03/13/2023

  I am extremely disappointed with the service of LeBeouf and added charges throughout the year, most are hidden charges and not explained. My bill continues to go up monthly. Any time gas prices went up, so did theres. I even looked at other companies that offered 12 month guarantees.I called to see how to cancel my services and they explained it would be a charge of $35 to pick up the containers. I called a second time to officially terminate my services. At that point, I was told it would be $35 per container not sure where the disconnect from one person to the other was.I decided to personally deliver the containers to their location. Why pay a silly fee for something that I could do myself. The offices wouldnt have it. I was told because I delivered them myself, charges went up to $110. Of course, another hidden fee that was not explained to me. I have a copy of the agreement which does not include any of the fees I am being charged. This entire thing seems like a scam, with the customer never being considered. Im tired of Leboeuf trying to gauge you and collect more money for something this simple.After explaining this to them, I was told that a collections agency would get involved if the absurd prices were not paid. Are you kidding me? As a widow, I work hard for to make a living and make decisions based on what financially makes sense, hence me wanted to cancel my incredibly expensive agreement with this company. Id rather drop the trash off myself that be tricked into hidden charges, fees and increase in my bill throughout the year.Given the choice, Id never work with this company again and strongly suggest you look elsewhere.

  Leboeuf Rubbish Removal, Inc.

  Date: 03/16/2023

  I`m sorry you still feel this way, after our conversation last week. I thought we had worked this out and came to an understanding. We have a nominal fee per cart, as this helps to cover the cost of a driver, vehicle and insurance to ensure the proper return of our property. Unfortunately, we cannot allow the carts to be delivered to our location because of insurance liability as well as past issues.We also understand customers have a budget as we do too. Unfortunately, there are fees that we have no control over, such as dump fees and fuel costs, We do our best to not pass along any additional fees the best we can.

• Review fromH. L.

  Date: 06/17/2022

  1 star

  H. L.

  Date: 06/17/2022

  Worst customer service. When I signed in with company, they told me there was no contract unless I was to have a dumpster on my property which would consider a 5 year contract so I asked for the barrels. Well that was lie. When I tried to terminate services, Larry told me I lied about everything, continued to bash other companies to me, wanted to charge me $1300 for termination plus $45/per cart for removal. When I explained that no where in the contract stated an early termination fee and how I was lied to about the contract, he continued to complain about gas prices, how many tires are on a truck, how many works he has, the cost of oil, Russia, etc. He wouldn't let me get a word in and when I said I would like to know my termination date according to his contract that I was lied to about, he had an even worst attitude and refused to terminate my contract.

  Leboeuf Rubbish Removal, Inc.

  Date: 06/27/2022

  WE MAILED COPY OF CONTRACT TO CUSTOMER AND HIGHLIGHTED INSTRUCTIONS TO CANCEL AND CART REMOVAL FEE IN PAR.1. WE ARE STILL WAITING FOR CUSTOMER TO SEND WRITTEN NOTICE TO CANCEL. THERE WILL BE A $35.00 PER CART FEE FOR TRUCKING TO REMOVE CARTS, WE WILL PROCESS FOR REMOVAL AND SEND INSTRUCTIONS FOR REMOVAL WHEN WE RECEIVE WRITTEN NOTICE TO CANCEL.

  H. L.

  Date: 06/27/2022

  I was told it was going to cost me $1300 to terminate plus $35/each cart for removal. Not just $35/per cart.