Reviews
Customer Review Ratings
Average of 4 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJohn H
Date: 10/02/2024
1 star**Review:**I recently had a very disappointing experience with Best Yet Installation. I purchased a dishwasher from a wholesale company, and the installation was included in the purchase. However, when the two installers from Best Yet Installation arrived, they scammed me into paying an additional $400 for a receptacle and a pressure relief valve, claiming it was necessary to bring my house up to code. They insisted that the company must have known my house was old and that I must have received an email and signed for it, which I never did.The installers put me in a difficult position, stating that they would leave if I didn't agree to the extra charges. As someone who couldn't afford to take another day off from work, I felt pressured to comply. This experience was incredibly frustrating and felt like a scam. I would not recommend Best Yet Installation to anyone due to their unprofessional and deceptive practices.I will file a complaint with the ************************* also. I filed a complaint with the wholesale company also.Review fromJoan L
Date: 08/24/2022
5 starsJoan L
Date: 08/24/2022
I was so impressed by this company's service during a plumbing emergency. **** was prompt and professional and really cares about his customers and the quality of his service. They will be the first one I call in the future.
Best Yet Installations, Inc
Date: 03/09/2023
Hi ****, thank you for the great review. If you have any needs feel free to give us a call thank you.Review fromJoe Y
Date: 07/22/2022
1 starJoe Y
Date: 07/22/2022
They were supposed to come and hook up a gas washer dryer combo, and haul away the old one. The service was arranged through XPO and ********** for a charge of $220. Their plumber gets to the house: he manages to milk another $200 on the phone for some missing accessories then he decides not to haul away the old system because "the straps on my truck are not long enough". So for a 20 minute service (literally hooking up a gas pipe they charged $420 total), without providing the full service!!! Terrible company; will never do business with them again.Best Yet Installations, Inc
Date: 03/09/2023
Hi ***, I would like to apologize for the poor communication. yes unfortunately our company does charge for code updates, these prices are a fixed rate, when we show up we try to have a fully stocked truck so that we can tackle whatever obstacles we are faced with allowing the customer to not have to reschedule and miss multiple days of work. We do focus on the safety of our customer, their families and their homes. please reach out to ******************************Review fromCindy O
Date: 05/17/2022
1 starFor a "Service" vendor, they would know what customer service, make the customer happy, the customer is maybe sometimes right? They are getting a lot of business from the Big Box stores, so who cares about the customers. Yes they must get a lot of "new" customers (bet few repeats!) and bet most don't don't even know they are getting scammed. For "ethics", ZERO! Best Buy Out sources to Best Yet. When they call you, they don't even identify themselves as Best Yet. Maybe that's the first red flag? We have had problems with their delivery truck breaking down twice, same week. Neither time did they call the day before to confirm the delivery window, and both times they changed an AM to PM, then called in the PM to cancel. This time the delivery window was made with them (not Best Buy), received the day before call, likely because I complained to Best Buy. Same dispatch Gal, the says the same thing about changing the AM delivery to PM, we don't honor Best Buy's windows, HELLO, the AM window was made with Best Yet. Again, not one time does she state what business she is calling from. Now I get concerned about this company because they mentioned $50 permits with cancelation and reschedule #2. I contact Best Buy, they said we will not be charged not appropriate. In addition, I called our city (after checking on the website), replacement appliance, no permit fee! I then proceed to Google the phone number to find Best Yet is the vendor. Plenty of horror stories. Not just late, no shows, but appear to be scamming people out of money. Permits, parts, codes issues. I promptly canceled our Best Buy order. I will say Best Buy is usually excellent and their Geek Squad does excellent installations. I am going with a local company and using their contracted
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.