Business ProfileforMcNally Brothers Oral Surgery

I'm filing a complaint due to a suspicious charge by McNally Brothers Oral Surgery, for which I want to be refunded $400. Regarding Account #******. On 12/4/23 I received medical treatment at their office in ****************, **. I was told to pay $400 at the appointment for an x-ray that would not be covered by my medical insurance company ******** ****. I thought this was strange, but I charged $400 on my ********** ****. The services rendered on 12/4/23 were $115 for Limited Oral Eval., and $400 for CT Maxillofacial w/o Dye. My insurance company processed the claim for this Preferred Provider, and according to the Explanation of Benefits (EOB) there was a Provider Discount of $27.07 for the $115 charge and $87.93 was Covered by Plan. After the $50 copay was deducted, the company paid $37.93. The $400 CT scan had a Provider Discount of $400 and the EOB indicated I only owed the $50 copay. Regarding the $400 charge, the message on EOB indicated "In-Network provider; Member is not responsible for any charges in excess of the maximum allowed for a participating provider". I called my insurance company on 3 occasions afterwards and was informed that I should not have paid the provider $400, and that legally the provider must refund me $400 since the claim was processed and a Provider Discount of $400 was given. On 2/20/24 I went to the provider's office and spoke to Medical Secretary Aimee **************. She refused to refund me $400 since she stated she had an EOB that indicated the insurance company denied the $400 charge. I showed her the EOB that I received but she would not accept it. I contacted my insurance company afterwards and they agreed that McNally Brothers Oral Surgery is violating the contractual agreement they have as a Preferred Provider by charging, and not reimbursing me, $400. I told Aimee that I will be filing a complaint with BBB. I'm unable to provide additional info here but please call me at ************** to discuss further.