Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Health New England, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileHealth New England, Inc.

            HMOs

            Contact Information

            One Monarch Place, Ste 1500

            Springfield, MA 01144-1006

            Get Directions
            Visit Website
            (413) 787-4000

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            According to the information provided by this company it offers health insurance products including HMO, PPO, POS, ASO and Medicare Advantage Plans.

            Business Details

            Location of This Business
            One Monarch Place, Ste 1500, Springfield, MA 01144-1006
            BBB File Opened:
            2/7/1991
            Years in Business:
            39
            Business Started:
            5/17/1985
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 95673 for this business, issued by Massachusetts Division of Insurance

            These agencies may include:

            Massachusetts Division of Insurance

            1000 Washington Street , Suite 810

            Boston MA 02118

            (617) 521-7794

            https://www.mass.gov/orgs/division-of-insurance

            Alternate Business Name
            • Health New England (HNE)
            Business Management
            • Mr. Richard Swift, President/CEO
            • Ms. Lisa Cohen, Vice President and Chief Financial Officer
            • Mr. Casey Hossa, Chief Information Officer
            • Ms. Kate McIntosh, Chief Medical Officer
            • Ms. Sarah Morgan, VP of Human Resources
            Contact Information

            Customer Contact

            • Mr. Elin Gaynor
            • Mr. James Farrell MD
            • Mr. Keith Ledoux
            • Mr. Richard Swift, President/CEO
            Additional Contact Information

            Fax Numbers

            • (413) 233-2685
              Primary Fax
            • (413) 734-3356
              Other Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/24/2021

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            In August 2021, I had my username on my Health New England (HNE) internet account changed to make it easier to remember. It seems that the only way to have a username changed is by calling their Member Services (MS). MS made the change and since that time, I have been unable to log back into my account. Following many phone calls to MS and attempts to change my password for my new username, it appears that my account is 'locked/frozen'. MS was not even able to 'de-register' me so that I could re-register. MS claims that they have contacted their IT support department for help but so far nobody in HNE organization has been willing/competent enough to resolve the issue. Note that before the username change, I had access to my account without any problem. On the same computer/browser, my husband is also able to access his account painlessly. So it is clearly a software issue at their end. At this point, my perception of HNE is not conducive to renew our memberships when the time comes.
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Will S

            01/29/2024

            Probably the most inept company I ***** EVER had to deal with. Absolutely the worst customer service experience and then billing is even worse. No call back as promised months and months of problems. Do yourself a favor. Choose a competent provider. I have never seen worse reviews!
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.