Business ProfileforNumotion

I am contacting you I regards to my son's power chair. We are always put off or put on hold or told to call back. Any and all repairs take an act of congress and extremely long wait times . His chair had headlights and tail lights to which 1 head light burned out back in 2020. The techs decided he needed a more low profile LED headlight and taillight system. Well 4 yrs later he still has no lights at all!! On top of that NuMotion says they don't see any paperwork or notes from the last 4 years on this issue. Called again yesterday to try again on the lights repair and also his right arm rest that his joystick controller is located on is broken. They said it would be 4 to 6 weeks still for the emergency arm rest repair!!! Then another tech calls and informed me that we shouldn't have gotten the newer lights for what reason I don't know. He said he will order the old original light system and have that installed. Well 4 yrs later of dropping the ball left and right taking away from my sons safety and quality of life, they should want to repair it with top of the line everything! We take excellent care of his chair and my son is doubly insured but we continue to get extremely poor responses and customer care. I have asked for the district manager or anyone in charge contact info . I get told they don't have access to that info. The customer care center is in another country and that doesn't help much either. I have done a review on the NuMotion app and have not gotten a response as of yet. But something needs done, this chair was crazy expensive all so it can break down for months and not work like it should. . Fed up and frustrated beyond belief at this point . Chair was purchased 8/2020, we are due for a new one 8/2025. We cannot go another year like this. Also got a letter that my sons medical records and info was hacked . This is not good either