Business ProfileforWorld Travel Holdings, Inc.

My Name is *************** On 9/16/2024 I called in to complain about the misinformation I was given between Cruises and ***************. The ***resentative was rude and condescending, she then proceeded to hang up on me. I did not raise my voice or use profanity she started to say she was not being rude when I went to explain what I heard she cut me off. I told her to let me finish. The whole time I thought I was on the phone with a person she had hung up and I was left talking to air. I then went on a search to find out who I could speak to next. I called back and I explained my issue to the next *** she put me on hold for quite some time. When she came back she said someone would reach out. I was calling because I wanted to know how to get an upgrade with my room. As I was telling the *** ***** said to contact the party we made the reservation with. I told the *** that and that is when the conversation went downhill. We are Diamond level with Royal and a good level with cruises I was following up to see why we could not get any upgrades. Where were these hidden perks of reaching a higher level and all I received was left with were empty air and long hold times? Very Disappointed

Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your call on September 16, 2024. After reviewing the situation, it appears that the call was disconnected due to a technical issue with our agents connection and they were unable to reconnect in a timely manner to reach back out to you. 

We understand how frustrating this must have been, and we appreciate your patience. We continually work to provide our agents with the best technology available, though occasional interruptions can occur.

To make things right, we would be more than happy to reach out to *************** on your behalf as your travel agent and explore any potential upgrades for you.

Thank you for your understanding and for choosing us. We value your business and are here to assist you further.