ComplaintsforYalist Labs
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Complaint Details
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Initial Complaint
11/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
We ordered a newer model of a manual pipetting system and received an older model worth half the price. I've called them and sent emails with no replies. They even sent me the user manual for the newer system. On the attached document, what we ordered is on the left and what we received is on the right. I can provide emails of communications with them until they received payment.Business response
12/17/2023
Hi In regards to this complaint. We have already responded to ******* andthere is not other model that exists. The only thing different is the colored sticker that shows the size of the unit. There is not a design change as I work for the company, it just a colored sticker. Also in regards to his comment about price difference, you can purchase the colored sticker one for half price as well. Many options existed on ***** our price is due to our calibration of the unit. AS I said I work for Rainin so ours is the only unit that is professionally calibration which costs over $2k.
Thank You,
***Customer response
12/18/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.