Business ProfileforBoston Volkswagen

The check engine light came on for my Jetta. I scheduled an appointment online just fine to drop it off in the morning. Was notified later that day the computer was showing engine misfiring incorrectly since they checked out the spark plugs and there was no wear or faulty parts.Not even a full week later, the check engine came back on. I called the service department back and had the worst possible customer experience. Simply wanting to get some quick important information was extremely difficult. My call was passed to voicemail then kept on hold for 15 min for **** (my "service advisor") with no one ever picking up. The reps seemed nice in the beginning but were ruthless and quick in shutting me down in getting basic information about the $400 paid to essentially have nothing fixed.What is more, I took my Jetta to a local mechanic that same week for them to see the same codes from the car's computer and to just replace the parts which cost roughly the same amount I already paid. I want to give this service **** the benefit of the doubt but I feel that I was basically scammed out of a good sum of money for literally having nothing accomplished on my vehicle.Lastly. I would honestly love for some one from the online presence **** of this dealership to reach out to me to see if they can do anything to make this right. Would be truly appreciated.