Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I planned a vow renewal trip two years ago (2023) for our 25th year anniversary. The trip money was due February 15 2025 which was the day to cancel by for a full refund. I canceled January 10 2025 due to me having cancer and having to go through chemo treatments at the time that our trip would have been occurring. The trip was paid in full by me way ahead of time in the amount of $3,461.70. My travel agent **** advised me that refunds would be 45 to 60 days out from date of cancellation. We are well past those 60 days, but I have not heard anything, despite me reaching out to **** and requesting update. She advised me several times that she would check the status but has never gotten back with me. Furthermore, when I emailed her and go to my emails all of the emails I sent her have now disappeared. I have also left her messages and she has not returned my call. Guests have also left her messages and she has not returned their calls. I reached out to customer service and left a voicemail and an email and no one has yet to return my call. **** was very active when this was an active Trip and responses were really fast. Now all of a sudden I can barely get her to respond because the trip is canceled. It is not my fault that I came down with cancer and have to have chemo treatment and had to cancel this trip. It is not what I wanted, but my health is first. I would like a full refund of this cancelled trip and for someone to reach out to me to give me the status ASAP.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The travel agent did not communicate properly for the year of the upcoming wedding. I reached out to the agent and communication was very spotty, rude, and inconsistent. I asked to modify my reservation and at first the agent refused. When I asked to cancel, she then was able to make the changes. After making the changes, she was supposed to provide a refund and the new invoice. When I reached out a couple of weeks later for the refund and invoice, she refused my refund. The travel plan protection that I purchased on the original plan said that I could make changes to the reservation and I would be able to cancel up to 24 hours before and get a refund. When I addressed the agent, she said she would give me a travel credit. The agent then responds that I canceled instead of modifying. The protection plan did not say I would not be able to make changes or that changes are cancellations, or that I would only get credit. Also, the price I was charged for the travel plan was different than the ones offered and explained. At this point, 2 months later, the agent is not responding to me at all. The receipt shows that my modifications are less than the original charge.I contacted my credit card company and they will not give me a refund cause they said the merchant has the opportunity to provide a refund and they say that the receipt is not clear enough to say why they charged me different prices so they cannot interfere.

  

  Business Response

  Date: 10/28/2024

  Destination Weddings has been contacted regarding this situation and the customer has decided to **********************.  Please reach out to us directly if there continues to be an issue.  

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were invited to a wedding via destinationweddings.com. Due to my husband having ***********, it took awhile to determine if we could attend. I went on the site Oct. 4, 2024 to book the rooms. Everything went smooth, we chose our option, pressed select, and entered our credit card number acknowledging $1434. The confirmation email did not indicate there would be an issue; therefore, we purchased airline tickets about an hour later. The next afternoon (32 hours later), I received an email stating that price was expired and I needed to pay $1980.16 (an additional $545)! I reached back to ********* repeatedly asking for a resolution and/or a contact number for someone handling this facility, etc... They have now dismissed me, I am stuck with plane tickets, a very upset (*********** affected) husband, no accommodations, and no management contact.

  

  Business Response

  Date: 10/21/2024

  Our Wedding Specialist along with our Customer Support team is actively working with this customer for a favorable solution.  We encourage the customer to continue to communicate with us directly.  We have forwarded over a room quote today and are hoping this will work out for the customer. 

  Customer Answer

  Date: 10/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Destination Weddings stated their specialist and customer service team are actively working on a favorable solution.  Their action is to simply continue offering me the $1980.16 price and now will not even guarantee what kind of a room I will get for that price - how is this working for a favorable solution?  In addition, they state they encourage me to communicate directly - I have responded promptly to each email, whereas I do not receive prompt responses nor options for 17 days.  This is not a resolution in any sense of the word.  Thank you.

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 11/15/2024

  Destination Weddings was informed this customer did not end up booking through us, so we do not have their reservation. 

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Unfortunately,, they never attempted to negotiate or acknowledge their action of not honoring the offer provided.  The price increase of nearly 150% was out of my price range!!  

  
  

  I find it sad that their misleading site led to the sheer disappointment in my husband as this was to be a trip of a lifetime.  Even sadder is a company that reacted on the dismissive level without a feeble attempt to find common ground.  

  
  

  *****

  
  

   

   

• Initial Complaint

  Date:10/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request assistance with a trip I need to cancel due to an unexpected layoff from my job. Unfortunately, I am no longer able to afford the trip I had booked and planned to take, as my financial situation has drastically changed. When I initially booked this trip, I did not anticipate this situation, and as such, I did not opt for travel protection, as I had every intention of going on the trip.On December 22, 2023, I selected Affirm installment payments to finance the trip in the amount of $2,226 so far I have paid $1,789.50. Given my current financial hardship, I kindly ask that you consider my situation and assist me with either a cancellation and refund, or any other possible resolution that could help alleviate the financial burden of this trip.I sincerely hope that you can understand the difficult position I am in and assist me with this matter. Please let me know the next steps in the process.Thank you for your time and consideration.

  

  Business Response

  Date: 10/09/2024

  Destination Weddings appreciates the customer reaching out regarding a refund.  Without the purchase of insurance we cannot guarantee any money back.  We are trying to work back with the hotel to see if there is anything that can be done regarding a refund.  We will be in touch with the customer directly. 

  Customer Answer

  Date: 10/09/2024

  
  

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, was attending a destination wedding for a family member. They booked everything through destination wedding. They just called off the wedding. I want my money back and I have to wait minimum 30 days because they do not want to process my claim individually. I told them I felt it was not fair for me, not to get paid back for the entire purchase because I did not cancel my trip. The wedding was canceled. I agreed to not get fully embed because of the $510 on the insurance. Do not wanna wait more than 30 days a refund theyre going to credit my credit card. I want it to be done sooner and they refused to.

  Customer Answer

  Date: 09/10/2024

  I did get a response back, but am not happy with the out come. I feel it is NOT my fault that the wedding  was  cancelled. I should not be out of the ****** for traveler insurance. I did not cancel the trip. Regardless why would I go ? I was only going because of the wedding. 
  

   

  here is the a Contact person

   

  *****************
  Certified Destination Wedding Specialist
  Office Phone #: ************
  DestinationWeddings.Com
  Part of the Destination Weddings Travel Group
  

  
  Regards,
  
  ***************************

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked my destination wedding for next year 10/10/2025 through destinationweddings.com with azul beach resort *******************. Put a deposit down of $300 to reserve the day at the resort the a deposit of $100 plus insurance around $275 for our room to destinationweddings.com. My guest have been booking as well. Last week i got a call for my specialist ********************************** saying the resort closed and they want to move me to another. After reviewing the other i decided i did not like it at all. So i requested a refund for my guest and I because i dont want to pay for something i dont like when it isnt my fault it got closed. They are trying to penalize me as if i cancelled for no reason when really what i booked and paid for isnt available any more. They are dragging the process out, not getting back to me via email and not answering the phones. I need this resolved so i can book the other resort i want to ensure i get the same date. I also uploaded a picture of the part in my contract where it stayed it will result in no penalty.

  

  Business Response

  Date: 09/06/2024

  Destination Weddings customer care team has connected with this customer and re paired her with a new specialist to assist.  If there are any pending issues, we encourage the customer to reach out to us directly to help.

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We originally purchased accommodation at an all inclusive through destination weddings.com due to a family wedding in ******. We paid in full for the accommodation (all inclusive resort) and purchased the offered travel insurance. Unfortunately the couple has cancelled the wedding - so we no longer need this accommodation. We have cancelled the reservation however we are now being told that we purchased a specific type of travel insurance that we were unaware was different than the insurance listed on our invoice. We are being refused a refund which is listed as the resolution for the cancellation on our invoice as well. There has been no assistance or compassion from the company and we are now only eligible for a travel credit according the the company - even though this is not what we discussed or believed we were purchasing in the beginning, again, due to the nature and wording on the invoice which we were sent several times. It was not our decision to cancel the wedding, and even if we wanted to go through with the reservation we wouldnt be able too as the resort itself revoked our room rate. So we would have no ability to follow through with the paid in full vacation anyway.

  

  Business Response

  Date: 08/23/2024

  Destination Weddings appreciates the follow-up regarding the trip credit.  We offer two types of insurance options with every trip purchased.  One option allows the customer to receive cash back minus the cost of the protection plan, and the other option offers a trip credit for future travel use.  Attached is the information as it was available to the customer when booking the room.  The second screen shot that is available shows the three options that were available for the customer to select.  The second option was clicked off and you will find in writing there that this option does not offer cash back.  

  Customer Answer

  Date: 08/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Shelby

   

   

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had payed for a wedding destination to *******, Never made it to jamaica contacted resort they said contact booking agent I contacted her she said contact the resort . After I contacted booking company they included her in an email ( ***************************** )She has been very un responsive and I've been very communicative even before the expected arrival date. Airlines went down the day of travel so was not able to make it to the destination at all.Airlines refunded my money But destination weddings is no responding and not giving me any information as to when or how my refund will be processed.The booking company told me verbally ***** day I reported that I would get a full refund and that it would be sent to ***** withing 7 days and then she can send it back to me immediately,But it's been over 10 days and she isn't being communicative as to where my refund is. $1158.78 in total I payed

  

  Business Response

  Date: 08/08/2024

  Destination Weddings offers two insurance plans at the time of booking.  One being a cash back option and one being a credit option.  This customer had purchased the insurance plan at a lower cost to allow them to receive a credit should they need to cancel their trip.  We have followed up and are issuing this customer their future trip credit, per the insurance plan that was purchased by the customer.  We are unable to offer a cash back refund.

   

• Initial Complaint

  Date:05/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 22nd, 2023 I received an invitation to a Friend's wedding with destinationweddings.com for November 12th, 2024. It wasn't until February 22nd, 2024 that I inquired about the price of renting a single room for myself and I received the room estimate of $1,559.34 and I was asked to make a $100 non-refundable deposit (viewable here *****************************************************************************************************************) of which I never paid. On February 27th, 2024 I received a reminder to pay the room's invoice, to which I replied stating that I'd like to change my reservation to share a room with another wedding attendee named ***************************************. Then on April 10th I received another request to pay the balance of which I replied that I'll be sharing with *****. On that same day, April 10th, I received confirmation that the invoice being billed to me was cancelled. Finally, today, May 2nd, ****** was billed an invoice of $3740.39 and asked me to pay half of $1870.35. After considering it I decided I would not go. Now destinationweddings.com is stating that I am required to pay $229.99 for insurance. The destinationweddings.com representative ***************************** left me a voicemail saying that I must pay it. Here is the voicemail: ********************************************************************************** I do not feel required to pay anything. I did not sign anything. Myself nor *************************************** need to be held responsible for this.

  

  Business Response

  Date: 05/08/2024

  We appreciate this customer sharing their experience.  We apologize for the confusion during the booking process.  We have submitted the cost of insurance on behalf of the company and the customer is no longer held responsible. 

  Customer Answer

  Date: 05/08/2024

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a trip with trip insurance and paid a deposit of $562. I cancelled within the 60 day period on 2/7/24 and was told that my $562 refund would be issued within 30 days, by 3/8/24. I have that in writing from the company. It is now 3/21/24 and I have not received a refund and cannot get in touch with anyone from the company. I have emailed and called and have not gotten a response since 3/7/24 telling me to "check and see if it shows up tomorrow and if not let me know and I will send another request." This is absurd and I want my money back ASAP.

  

  Business Response

  Date: 03/29/2024

  Destination Weddings has processed this refund back to the original form of payment.