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Business ProfileforShopfreely.com
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 25 Almanac Way, West Boylston, MA 01583
- BBB File Opened:
- 8/28/2019
- Years in Business:
- 13
- Business Started:
- 7/26/2011
- Business Incorporated:
- 7/26/2011
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Shop Freely LLC
- Contact Information
Principal
- Mr. Eric Herman, Owner
Customer Contact
- Mr. Eric Herman, Owner
- Mr. Jonathan Ivers
- Additional Contact Information
Phone Numbers
- (888) 343-1009Other Phone
- (781) 934-0700Other Phone
Email Addresses
- Primary
- (888) 343-1009
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Don M
01/04/2022
Below is their email from the PayPal dispute, in which they say that it was beyond the timeframe. Following that are the emails that clearly indicate it was reported within the time frame. Although they state that the motors are sold separately, that was not disclosed on their product page from which I ordered. Does anyone have any use for five sets of fan blades with no motors?
Emails and messages are printed in full and verbatim below. I have only redacted my name and email address.
Shop Freely LLC
December 24, 2021 at 5:43:24 AM PST
Thank you for reaching out to us, and we are so sorry for any confusion! The Alpha fan motor and blades are sold separately. Please see the attached spec sheet for more information regarding the motor kits for this item which are customizable to where different size and color blades can be purchased separately to fit the motor. The light kits are also optional and sold separately, which can be customized in color for either a one-tone or a two-tone look and style. We see that your order dates to 7/9/2021, and unfortunately, the manufacturer's warehouse has a 90-day return policy, and we do not have the ability to accept this return. We apologize for the inconvenience, and please let us know if you have any questions. Sincerely, Caroline N. ShopFreely.com
Service
Attachments
Fri, Jul 30, 2021, 7:17 AM
Reply
to me
Good morning,
We have heard back from the manufacturer, and they noted that on this fan, the Alpha, the fan motor and blades are sold separately. See attached spec sheet for more information regarding the motor kits for this item.
We are so sorry for any confusion with your order, and please let us know if you have any questions.
Have a great day!
Caroline
From: Service
Sent: Thursday, July 29, XXXX XX:XX AM
Cc: Service
Subject: RE: Order [redacted] - incomplete
Hello,
Thank you for reaching out regarding your order. We ship directly from the manufacturer's warehouse, and I have reached out to them for an update on the status of the motors, and I will let you know when I hear back.
Please let me know if you have any questions in the meantime!
Best,
Caroline
Sent: Wednesday, July 28, XXXX XX:XX PM
To: Service
Subject: Order [redacted] - incomplete
Please advise when we will receive the fan motors.
We only received the blades.
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