Business ProfileforShopfreely.com

ShopFreely ripped me off. I ordered 5 fans from them in July. They sent the blades but not the motors. We immediately notified them of the omission. They informed me after the purchase that the motors were sold separately, even though their website was clearly misleading and did not mention that. They never offered a return or refund, and by the time I was able put in a claim with PayPal, they denied the refund because it was after 90 dayseven though I reported the incomplete shipment within 30 days. This place is a scam, a ripoff, a deceptive marketer and an unethical online merchant that should be avoided at all costs.

Below is their email from the PayPal dispute, in which they say that it was beyond the timeframe. Following that are the emails that clearly indicate it was reported within the time frame. Although they state that the motors are sold separately, that was not disclosed on their product page from which I ordered. Does anyone have any use for five sets of fan blades with no motors?

Emails and messages are printed in full and verbatim below. I have only redacted my name and email address.

Shop Freely LLC
December 24, 2021 at 5:43:24 AM PST
Thank you for reaching out to us, and we are so sorry for any confusion! The Alpha fan motor and blades are sold separately. Please see the attached spec sheet for more information regarding the motor kits for this item which are customizable to where different size and color blades can be purchased separately to fit the motor. The light kits are also optional and sold separately, which can be customized in color for either a one-tone or a two-tone look and style. We see that your order dates to 7/9/2021, and unfortunately, the manufacturer's warehouse has a 90-day return policy, and we do not have the ability to accept this return. We apologize for the inconvenience, and please let us know if you have any questions. Sincerely, Caroline N. ShopFreely.com

Service
Attachments
Fri, Jul 30, 2021, 7:17 AM

Reply

to me

Good morning,

We have heard back from the manufacturer, and they noted that on this fan, the Alpha, the fan motor and blades are sold separately. See attached spec sheet for more information regarding the motor kits for this item.

We are so sorry for any confusion with your order, and please let us know if you have any questions.

Have a great day!
Caroline



From: Service
Sent: Thursday, July 29, XXXX XX:XX AM
Cc: Service
Subject: RE: Order [redacted] - incomplete

Hello,

Thank you for reaching out regarding your order. We ship directly from the manufacturer's warehouse, and I have reached out to them for an update on the status of the motors, and I will let you know when I hear back.

Please let me know if you have any questions in the meantime!

Best,
Caroline

Sent: Wednesday, July 28, XXXX XX:XX PM
To: Service
Subject: Order [redacted] - incomplete

Please advise when we will receive the fan motors.

We only received the blades.