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Complaint Details
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Initial Complaint
05/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I returned a wig on April 5/2022. I called today (May 12/22) to inquire why I have not received my refund.I spoke to an Asian representative twice (once with a female--she hung up on me) and then with a Asian male. I could not understand him. He kept babbling about May 10th, which made no sense. He was rude (would not let me speak).I have proof of the return. I just want my refund. I returned the wig shortly after I received it.I know I will not get my full refund ($15 restocking fee and shipping) fee).So a partial refund would be fine.Customer response
05/23/2022
I have not heard from the business in response to my complaint.
Business response
06/13/2022
**************** received a refund in the amount of $43.04 for order #F2109857. **************** was not charged a restocking fee. She was only charged $9.95 for use of the optional Smart Label (aka return label).Customer response
06/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************Initial Complaint
04/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I helped my parents purchase a wig off of this company on April 18, 2022 as my mother was just diagnosed with stage 4 colon cancer. We purchased a wig, shampoo, and wig stand. Total price was $73.49. The box arrived on 4/28/22 by the ***** The box was in a clear plastic bag as if it got water damage. The weather in our area was cold and sunny. When my father opened the saturated box it was discovered that the 8oz shampoo bottle was open and spilled and ruined all the contains in the box. I tried calling the number ************** multiple times and I kept receiving a message that they were having technical difficulties. I then emailed them at ******************************************* I received an email that they received my email and will respond within ***** hours. I once again tried calling at 10pm and the phone was answered by a gentleman. He apologized for the inconvenience however said he could not do anything about me getting a return label. I would have to speak with a supervisor. A supervisor answered the phone laughing and I could hear several people in the background. She told me to go to the post office and pay to return damage merchandise received through mail. This is totally unacceptable!! We are already going through enough with my mother being sick now I have to deal with a shady business. I told the supervisor I would be filing a complaint with the Better Business Bureau and disputing the charge on my credit card. She was very rude and once again could care less. The company name is Paula Young. I would appreciate any assistance.Customer response
05/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Business contacted me directly and resolved the issue.
Regards,
*****************************Initial Complaint
03/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered from Especially Yours on March 11, 2022 paid $25.58 for two Caftan lounge wear, still have not received my order till this day. I'm not satisfied with this company, requesting a refund they can have their merchandise. order# E5659889 Date March 11, 2022 Status Ordered Total Charge $25.58 Tracking No tracking information available. Deloris Thompson PO Box 642212 Omaha, NE 68164 US (402) 804-9474 Shipping Method US Standard Ground 5-7 Days We ship most orders Ground Delivery within 24 hours of receipt of your order. Please allow 5-7 business days for delivery. The fee for shipping and processing applies to your complete order, even if an item is back ordered and multiple shipments are required. Shipment Status: OrderedInitial Complaint
03/04/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a wig and it was not right for me so I returned on 2-10-2022 and waited for a refund of $52.75. Waited a couple of weeks and called and they said that it takes longer to get back in the system so I called today arch 4, 2022 and was told I could only get credit for another wig at half the price I paid for the other one. Was told they only give refunds for wigs that is not on sale and they didnt tell me that when I ordered it or when I called back the first time. Seems merchants are giving people that order online the shaft and want to keep half their money and get their product back in a short timeCustomer response
03/17/2022
I have not heard from the business in response to my complaint. I havent heard anything from the company but there was a refund 0f $27.93 in my Discover account but this isnt half of the amount I was charged and the wig was returned in the same condition that it was received it. I dont understand how the companys can give only half of what the customer paid. The America companys of today are only interested in the Holy money and not their customer. So I dont know if this will end my complaint but Im not happy with the refund.Business response
04/05/2022
Ms. ***** placed web order #Y5607978 on 01/31/22. The order total with tax and shipping was $52.75. The shipping charge ($11.99) in non-refundable. The customer is responsible for shipping. The item (#A3271) that Ms. ***** purchased was a clearance item. Clearance items can be returned for a merchandise credit only. Ms. ***** used the optional Smart Label (return label) that cost $9.95. Customers are responsible for the cost of return shipping. The Smart Label (return label) that we provide is an optional convenience service that customers can use if they choose. The customer has the option to choose their own carrier for return shipping. The cost of the item was $34.99 plus $2.89 for sales tax ($37.88 minus the $9.95 for the use of the optional return label =$27.93 merchandise credit). As a courtesy, we refunded the $27.93 merchandise credit back to Ms. ***** credit card on 03/14/22.Initial Complaint
02/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order # F2076517Initial Complaint
02/24/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On January 25, 2022 I purchased a wig online from Paula Young Wigs.com. The total purchase price including tax and shipping and any discounts was $33.74, and I payed using my PayPal.com account. A few days after placing this order, I received a message from PayPal saying the charge had been adjusted, (with no explanation why) up to $46.15. I was not happy about this, but I did not pursue the matter any further. On Feb.22, 2022 I placed another order for a wig. The total purchase price was $51.55, and again I payed using my PayPal account. Today, Feb 24, I again received an email from Paypal saying my payment had been increased to $62.79, again with no explanation. I did not receive any communication about these additional charges from Paula Young, only from Paypal. I expect these additional charges to be refunded to me.Business response
03/11/2022
We apologize for the issues **************** experienced. Our website experienced a technical issue and charged for shipping incorrectly. We processed the necessary refunds back to ************************** PayPal account on 02/24/22.Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My BBB#******** Regarding Especially Yours I received your response to my complaint. I contacted Especially Yours. I spoke with ****** in the ******************* She stated they won the case, and the case was closed. I then request to speak with a supervisor, and I wanted the number to the **** ****** put me on hold for fifteen (15) minutes. ****** asked if it's ok to transfer me to Supervisor her name is ***. I agreed after going over the account *** seen that it was their error, and She will credit back my account the difference of *****. She apologized for the error.Thank You for all your help.*****Business response
02/23/2022
You're welcome; thanks!Initial Complaint
02/18/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
An order (Order#: Y5629516) was place with Paula Young (www.paulayoung.com) on Thursday February 17th in the amount of $45.04, order details attached. A charge to my credit card of $45.04 was made, bank details attached. At 5:23 pm on Friday February 18th I received a text message of a charge of $57.53 made by Paula Young Wigs, also on the bank details attached. This prompted (2) calls to Paula Young to find out what was going on with the charge of $57.53. Requested cancellation of order, they could not do that because it had already been shipped. No shipment details have been received. Order status attached. After stating my confusion on the order and extra charge of $57.53 the results of my inquiry were bla, bla, bla, read the fine print, which made no sense. The special offer stated on the catalog is attached. A copy of the order confirmation is also attached.Business response
02/22/2022
We apologize for the issue ****************** experienced with web order #Y5629516. We experienced a technical issue with our website. We have issued ****************** a refund back to her credit card in the amount of $12.49. Please allow ***** hours for the refund to appear back on the card. Thanks.
Customer response
02/22/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Initial Complaint
02/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
February 5, 2022 Re: Paul Young Catalog Co. On Feb. 4, 2022 I called the above company to purchase a wig (see attached order form). I spoke with an employee who was very nasty, and rude when I asked about the $1.95 fee and was gold it's for "COVID" delivery. When I objected to pay for the fee I asked to speak with a supervisor. I was placed on "hold" for a long time and hung up the phone. I called again later and the second employee was also rude and unprofessional (both employees were foreign-speaking representatives) but I did manage to order the wig as shown on the order form and when I asked for all the fees to be charged to my credit card, I was told on an additional fee not listed on the order form of $2.99 - I asked why this fee was not shown on the form, but was only told that the fee is for Protection & Services? I cold barely understand both employees - had to keep asking them to repeat almost their entire conversation! I do not believe these charges - fees are legitimate and customers should not have to pay them! Finally because I wanted the wig I gave my credit card (debit) Mastercard information because I was getting a headache trying to discuss these fees and was unable to speak with a supervisor or manager. Also, I asked to have my name removed from their files and not send additional catalogs to my residence. P.S. I was told to expect to receive the wig on Feb. 16, 2022 80 yr old senior citizenInitial Complaint
02/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
The Company name is Especially yours ************************************************************************** placed an order November 1,2021 my credit card was charged November 1,2021 ******. I never received the order. I filed a dispute with my credit card. Which they did credit the credit card *****. ***** is still owed to me. I call Especially yours and spoke with ****** in finance ************ . She said it's going to take forty five (45) days before I can get my money back. also Especially is charging customer one dollar ninety five cents( ****) for what they are calling Covid Delivery Surcharge. Which before Covid they were charging one dollar ninety nine (****) never would say what that price was for. Especially Yours would tell you one price on line but when you get your **** the price was higher. All I would like for BBB to do is help me get my refund. The outfit that I order was on back order every since November 1,2021. I finally received the out fit and was charged. As of yet I haven't received my ***** from the charge on November 1,2021.Thank YouBusiness response
02/21/2022
************************ has already filed a dispute with her credit card company. The credit card company issued back the amount of the chargeback. ************************ should contact her credit card company if she has any questions about the chargeback amount she was awarded. Thanks.
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