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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/04/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered 5 wigs and it shows they shipped on January 26, 2022. They were delivered by ***** on the 29th to the *********** on the 29th. However the address they have for shipping is incorrect. I called company and they say that I have to wait til Feb. 26, 2022 before they will do a reshipment. That is crazy I have over $350 tied ** in 5 wigs and I have to wait a month.Customer response
02/16/2022
I have not heard from the business in response to my complaint.
Business response
02/21/2022
************** placed web order #Y5601929 on 01/26/22. The shipping address that was entered by ************** on the web order was ******************* and Fed Ex delivered to that address. We have reshipped all available items (order #F2080925). There was one item (#A0062 ***** that is no longer available for purchase. A refund for item #A0062 has been issued back to the customer's credit card.Customer response
02/22/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***************************Initial Complaint
02/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company does not honor their return policy at all! I purchased four wigs, two of which were Clearance & not eligible for a refund (eligible for store credit only), which I understood & agreed to. Two WERE eligible for a ******* *** followed their return instructions to a T. After they received the two back that qualified for a refund of $79.86, I was told through email that I would receive a store credit only. I have emailed, called customer service twice, to no avail. One of the wigs was later changed to a Clearance item, but it was NOT Clearance when I purchased it. They are evasive, *** am thoroughly dismayed at their lack of competent customer service.Business response
02/21/2022
We apologize for the issue ************** experienced. $103.68 worth of merchandise was returned. $23.82 of the $103.68 was applied to exchange order F2043445. The additional $79.86 was refunded back thru PayPal.
Customer response
02/23/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*********************Initial Complaint
11/04/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchase a wig for my aunt using a prepaid credit card, for the reason I ordered from this company before and someone tried to use my credit card. The color stated in the add was not the color of the item received and they charged over $10 to return it. Since it was an issue with the color they stated in the book I should not have paid this fee. I asked for the check to be sent to me as I paid for the item and had it shipped to her. They send a check to her and I could not cash it since she has no account at my bank. She has since passed away and wrote to them a number of times asking for the check in my name. They were to do this, however it never happened and over two dozen phone calls and they will not connect me to accounting **** to resolve this matter. I would appreciate a check in the amount of $10 to the order of ***************************** not I chilman the order no. y496473000011Customer response
11/16/2021
I have not heard from the business in response to my complaint.Initial Complaint
10/12/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I received the wig and they have a 30 day money back guarantee. I did not like the wig. I wanted to exchange it and gave them the item I wanted to exchange it with. They said they would have to wait to receive my return and then wait ****************************************************** the replacement. I said that would be too long. She said okay I can order the other one and refund me when they get the wig and process. When I got the new wig I didn't like it again. They haven't refunded all my money, only part of it. I traded it out again but this time I told them I would wait for the *********************************** any additional charges. They charged me over $40 for a wig listed for $29.99. Remove the charge. item#a2479 item #**** item #a7010Business response
11/12/2021
****************** placed phone order #F1814830 on 07/27/21. She sent in an exchange for item #A2479 for $29.99 and also used the optional Smart Label to send the item back which costs $8.95. A credit of $21.04 was refunded back to her **** card on 08/24/21. ****************** placed an advanced exchange order, #F1833193 on 08/11/21. She paid in full for this order when it shipped. $29.99 for the item and $1.30 for the ***** surcharge; total of $31.29. ****************** sent back item #A0033 for $29.99. The optional Smart Label fee of $8.95 was deducted from the $29.99 for a credit of $21.04. ****************** then mailed back item #A0033 for exchange order #F1879051 on 09/20/21. Exchange order #F1879051 for item #A7010 $49.99 was shipped and the prior credit of $21.04 was applied leaving a balance charged to her credit card of $28.95. ****************** called to ask about exchanging this item and getting a price adjustment because she saw it advertised as $29.99 at another company; however she was advised that if she was going to send the item back no price adjustment could be issued and the credit/refund would be for the higher amount that she paid. We issued ****************** a credit of $8.95 for the second optional Smart Label fee.Initial Complaint
10/08/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered 2 suits from Especially Yours in MA Aug 2021. 1 fit, I kept it. The other did not fit & I returned it for exchange. They donated the returned suit to a charity. I do not have my refund or exchange.Business response
11/12/2021
We do not have an order for ************** from August 2021. The most recent order that ************** placed with Especially Yours was from 05/30/21 and was phone order #F1739806. The apparel item that ************** returned exceeded the return/exchange policy (81 days). We have sent ************** a letter asking her if she would like for us to return the item back to her. If she does not want the item back then it will be donated in accordance with the Especially Yours return and exchange policy.Customer response
11/30/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
See attachedBusiness response
12/08/2021
As stated in the initial reply we do not have an order from ************** in August of 2021. The most recent order that ************** placed was from 05/30/21 (order #F1739806). The apparel item that ************** returned exceeded the return/exchange policy (81 days). We had previously sent communication to ************** asking if she would like us to return the item back to her (at her cost for shipping). We did not hear back from ************** at that time. As a courtesy, we will send the item (#T4386) back to ************** with no return shipping charge.Initial Complaint
09/13/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
In November of 2020 I purchased a wig from Paula Young. Since then Paula Young has charged my bank account $14.95 per month for "platinum membership." I just realized they were doing this! My son called and was able to cancel this membership on September 12, 2021. I did not sign up for any kind of membership as my purchase was just for wigs to use during chemo. They were not authorized to charge my bank account a membership fee each month. The charges total $149.50 which I demand they refund to me promptly. Contact: Amy Eversole, daughter of Alma Testerman, 276-613-0468 or email as above.Business response
10/18/2021
********************** placed web order #Y5008133 on 11/03/20. ********************** enrolled in the Platinum Plus 7 day free trial when she placed order #Y5008133. Once the 7 day free trial has been completed the membership costs $14.95 per month. The free trial can be canceled at any time during the 7 day period. Please contact Platinum Plus at ************ to discuss any issues or concerns. Thanks.Customer response
10/19/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Initial Complaint
08/24/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I was sent the wrong item --- Details are:I ordered the Flowing Clip on #A3314 (Color #**)But I was sent the Full Volume Wavy Clip On #A2037 in error by Paula Young Wigs I timely and correctly returned #A2037 (Wavy Clip on) in exchange for the correct item (#A3314 Flowing Clip On Color #**)I was told by customer service on numerous occasions that Paula Young did properly and timely receive my returned item (#A2037 Wavy Clip on) and that the correct item (#A3314 Flowing Clip On) was on the way to **** NEVER received the correct item nor has any refund been forthcoming. Every time I call, customer service assures me just to wait a few more days for the correct item to arrive. It has never arrived.This has gone on for months now with no resolution whasoever from Paula Young Wigs. I am only met with EXTREMELY Poor and unreliable customer service! I have gotten nothing but the run around from Paula Young Wigs. I advised them I would contact the BBB, and still no response.Customer response
09/06/2021
I have not heard from the business in response to my complaint. This goes to further prove that Paula Young has ignored this and all previous communications to resolve this matter that has been dragging on for months. **************** at ******************** is non-existant and they do not care about their customers once they have taken their money for their products.Business response
10/18/2021
Ms. London was issued a refund in the amount of $16.99 back to her credit card on 09/29/21.
Initial Complaint
08/13/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
6-24-2021 We sent money order for $45.10 Postal MO They kept it for future use. You don't have item. Return M.O. No 3rd choice. So on 7-29-21 We sent an money order for $55.75 same thing they kept the money order. They have $100.85 of our money. We have been dealing with them for 7-8 yrs Many orders Look either send the order or return MO. Not interested in talk. When we place order, sent it or return Money Order. It's that simple. If you wish to call ********************** ************. We have cancelled both MO. We have been at this address 40 yrs.Business response
09/07/2021
Mr./********************* placed mail order #U6567734. We received a mail order form and money order for $45.10. We were unable to fulfill the order as the mail order form had the incorrect item number and style. We sent a letter to the customer in regards to this issue on 06/29/21. Another letter was sent in regards to this issue on 07/23/21. We received communication back from the customer on 08/10/21 and they requested that order #U6567734 be canceled. A refund check (#*******) in the amount of $45.10 was generated on 08/11/21 and mailed on 08/13/21.
A second mail order, #U6571996, was placed on 08/03/21 in the amount of $55.75. A money order was the pay method for this order as well. The order shipped out on 08/05/21. The customer called on 08/10/21 for a status. ******** tracking number was #**********************. The tracking information shows that the order was delivered on 08/11/21 @ 9:53am.
Initial Complaint
08/05/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
6/14/21 I MADE A PURCHASE AND THE PRODUCTS I ORDERED WERE NOT EXACTLY LIKE DESCRIBED ONLINE. THE COLORS ALSO DID NOT MATCH AND THE ***** WERE SO SMALL DID NOT FIT ON MY HEAD. THEY TOLD ME EXCHANGE ONLY ON THE ****** I ORDERED ONLINE AND NO WHERE DID IT SAY THESE ***** WERE FINAL SALE. 7/9/21 I BROUGHT ***** DIRECTLY TO STORE IN *************. WOMAN THERE SAID 1 ITEM TO BACK TO MY CREDIT CARD AND OTHER TO MY ACCOUNT. SHE SAID TAKES A COUPLES DAYS TO PROCESS. 8/5/21 - NO REFUNDS!!! I CALLED THEIR TOLL FREE NUMBERS. IT SAID THEIR OPEN TO 10 PM AND AFTER YOU ANSWER ALL THEIR QUESTIONS IT HANGS UP. THEIR AUTOMATED SYSTEM WITH MY INFORMTION SHOWS NO RETURN INFORMATION. IT'S BEEN A MONTH. WILL I EVER BE REFUNDED? THIS COMPANY IS VERY SHADING I ASKED PREVIOUSLY FOR A MANAGER AND THEY SAID THERE WASN'T ONE. I HAVE READ NUMEROUS COMPLAINTS ABOUT THIS COMPANY SINCE MY EXPERIENCE AND HOW DISAPPOINTED PEOPLE ARE AND THEY ARE NOT SATISFIED. SOMETHINGS NEEDS TO BE DONE. PLEASE DO SOMETHING!Business response
09/07/2021
We apologize for the issue ****************** experienced. The catalog (R15) that ****************** used when placing her order online stated that all WigShop and $29.99 wigs were exchange only. ****************** was issued a credit back to her credit card on 08/20/21.Customer response
09/08/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************************
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